Effective from 14 August 2025
Wetu Tourism Solutions (Pty) Ltd (South Africa) and Wetu B.V. (Netherlands) (“Wetu”, “we”, “us”) jointly operate the Wetu platform, public marketing site, itinerary and iBrochure pages, and associated DNS sub‑domains. We act as joint controllers for any personal data processed through cookies on these properties.
This notice applies to cookies and similar technologies whenever you browse **wetu.com** or view/embed an itinerary, iBrochure or other Wetu sub‑domain (e.g. itinerary.wetu.com, updates.wetu.com, ibrochure.cloud).
Our banner lets you accept or refuse two switchable categories:
Name(s) | Service | Purpose | Category | Party | Retention |
---|---|---|---|---|---|
eu_cookie_consent | Cookie banner | Stores your cookie preference | Functional | 1st‑party | 6 months |
.WETUAUTH_PROD, wetu_*_token_prod | Wetu | Authenticate customer sessions | Functional | 1st‑party | Session / 24 h |
ARRAffinity, ARRAffinitySameSite | Azure | Sticky load balancing | Functional | 1st‑party | Session |
_ga, _ga_*, _gid, _gat | Google Analytics | Aggregated usage statistics | Statistics | 1st‑party | 13 months |
__hstc, __hssc | HubSpot | CRM & marketing analytics | Statistics | 1st‑party | 6 months |
ai_user, ai_session | Microsoft Application Insights | Performance telemetry | Statistics | 1st‑party | 1 year / 30 min |
_hjSession_*, _hjSessionUser_* | Hotjar | User experience analytics | Statistics | 1st‑party | 30 min / 1 year |
IDE, __Secure‑3PSID | Google / DoubleClick | Ad measurement & targeting | Marketing | 3rd‑party | 1 year |
VISITOR_INFO1_LIVE, YSC | YouTube | Embedded video player & ad stats | Marketing | 3rd‑party | 6 months / Session |
ajs_* | Userpilot | In‑app guidance analytics | Statistics | 3rd‑party | 1 year |
For full cookie inventory refer to Appendix A here
You can change your settings at any time via the “Cookie settings” link in the banner footer, or by clearing cookies in your browser. We also respect Do‑Not‑Track (DNT) signals where supported.
Data may be processed in South Africa and the EEA. Where required, we rely on Standard Contractual Clauses or adequacy decisions for transfers. Statistics identifiers are retained for a maximum of 13 months; Marketing identifiers follow the durations listed in the table above.
If an itinerary, iBrochure or other Wetu sub‑domain is embedded in a customer’s website, both Wetu and the customer act as joint data controllers. You may contact either controller to exercise your rights.
You have the right to access, rectify, erase, restrict or object to processing, and to lodge a complaint with a supervisory authority. Contact details:
For global:
Wetu B.V.
Kennermerplein 6‑14, 2011 MJ Haarlem, Netherlands
privacy@wetu.com
Wetu B.V. Privacy Notice
For South Africa and Namibia:
Wetu Tourism Solutions (Pty) Ltd
Unit 404, The Grove Exchange, Grove Avenue, Claremont, 7708, South Africa
privacyza@wetu.com
Wetu WTS Privacy Notice
Last review: 23 June 2025. Next scheduled review: 23 June 2026 or sooner if our use of cookies changes.