Cookie Policy

Wetu Cookie Policy

Effective from 14 August 2025

1. Who we are

Wetu Tourism Solutions (Pty) Ltd (South Africa) and Wetu B.V. (Netherlands) (“Wetu”, “we”, “us”) jointly operate the Wetu platform, public marketing site, itinerary and iBrochure pages, and associated DNS sub‑domains. We act as joint controllers for any personal data processed through cookies on these properties.

2. Legal basis

Functional cookies (always active) – processed on the basis of our legitimate interest in delivering a secure, working service (Article 6(1)(f) GDPR / POPIA section 11(1)(f)).
Statistics cookies – set only with your explicit consent (Article 6(1)(a) GDPR / POPIA section 11(1)(b)).
Marketing cookies – set only with your explicit consent (same legal basis as Statistics).

3. Scope

This notice applies to cookies and similar technologies whenever you browse **wetu.com** or view/embed an itinerary, iBrochure or other Wetu sub‑domain (e.g. itinerary.wetu.com, updates.wetu.com, ibrochure.cloud).

4. Your cookie choices

Our banner lets you accept or refuse two switchable categories:

Statistics – helps us understand site use and improve features.
Marketing – allows personalised advertising, conversion tracking and embedded media.
Functional cookies are always active and cannot be switched off because they are required for the site to work.

5. Cookie categories explained

Functional (always active): keep you logged in, balance traffic between servers, secure the site, remember language or itinerary selections.
Statistics (optional): collect aggregated usage metrics (e.g. Google Analytics, Hotjar) to improve performance and user experience. These are anonymised or pseudonymised where possible and never used for advertising.
Marketing (optional): enable advertising platforms (e.g. Google Ads, LinkedIn) and embedded media (e.g. YouTube) to build a profile of your interests and show relevant content. Refusing Marketing cookies may limit embedded videos or ads.

6. Main cookie inventory

Name(s)	Service	Purpose	Category	Party	Retention
eu_cookie_consent	Cookie banner	Stores your cookie preference	Functional	1st‑party	6 months
.WETUAUTH_PROD, wetu_*_token_prod	Wetu	Authenticate customer sessions	Functional	1st‑party	Session / 24 h
ARRAffinity, ARRAffinitySameSite	Azure	Sticky load balancing	Functional	1st‑party	Session
_ga, _ga_*, _gid, _gat	Google Analytics	Aggregated usage statistics	Statistics	1st‑party	13 months
__hstc, __hssc	HubSpot	CRM & marketing analytics	Statistics	1st‑party	6 months
ai_user, ai_session	Microsoft Application Insights	Performance telemetry	Statistics	1st‑party	1 year / 30 min
_hjSession_, _hjSessionUser_	Hotjar	User experience analytics	Statistics	1st‑party	30 min / 1 year
IDE, __Secure‑3PSID	Google / DoubleClick	Ad measurement & targeting	Marketing	3rd‑party	1 year
VISITOR_INFO1_LIVE, YSC	YouTube	Embedded video player & ad stats	Marketing	3rd‑party	6 months / Session
ajs_*	Userpilot	In‑app guidance analytics	Statistics	3rd‑party	1 year

For full cookie inventory refer to Appendix A here

7. How to manage or withdraw consent

You can change your settings at any time via the “Cookie settings” link in the banner footer, or by clearing cookies in your browser. We also respect Do‑Not‑Track (DNT) signals where supported.

8. . International transfers and retention

Data may be processed in South Africa and the EEA. Where required, we rely on Standard Contractual Clauses or adequacy decisions for transfers. Statistics identifiers are retained for a maximum of 13 months; Marketing identifiers follow the durations listed in the table above.

9. Joint controllership when Wetu content appears on third‑party sites

If an itinerary, iBrochure or other Wetu sub‑domain is embedded in a customer’s website, both Wetu and the customer act as joint data controllers. You may contact either controller to exercise your rights.

10. Your rights and how to contact us

You have the right to access, rectify, erase, restrict or object to processing, and to lodge a complaint with a supervisory authority. Contact details:

For global:
Wetu B.V.
Kennermerplein 6‑14, 2011 MJ Haarlem, Netherlands
privacy@wetu.com
Wetu B.V. Privacy Notice

For South Africa and Namibia:
Wetu Tourism Solutions (Pty) Ltd
Unit 404, The Grove Exchange, Grove Avenue, Claremont, 7708, South Africa
privacyza@wetu.com
Wetu WTS Privacy Notice

Last review: 23  June  2025. Next scheduled review: 23  June  2026 or sooner if our use of cookies changes.