Travel Guidance

Your Practical Guide to Travelling Well Prepared

PLEASE READ THIS SECTION CAREFULLY

This may not be the most exciting part of planning your journey, but it may well be one of the most useful.

Modern international travel can sometimes feel like navigating a maze of passports, visas, ETAs, electronic forms, vaccination requirements, customs declarations, insurance policies, airline rules, baggage restrictions and government procedures.

Our role is to guide you through that maze, anticipate problems and help you prepare properly.

Some responsibilities, however, ultimately remain with you as the traveller.

Our philosophy is simple:

We help you prepare, we double-check whenever we reasonably can, and we support you throughout your journey — but you must make sure that you are personally ready and legally entitled to travel.

Please ask us whenever something is unclear.

1. BEFORE DOING ANYTHING ELSE: CHECK YOUR TRAVEL REQUIREMENTS

Entry requirements change constantly.

A visa requirement may disappear and be replaced by an ETA. A health declaration may suddenly become compulsory. A customs declaration may move online. A country may introduce compulsory travel insurance. Transit rules may change between booking and departure.

For this reason, we strongly recommend that every international traveller checks their personal itinerary through both of the following resources shortly before travel:

IATA Travel Centre

https://www.iatatravelcentre.com/

TravelDoc

https://www.traveldoc.aero/

Make these two websites part of your pre-departure routine.

They are among the closest things available to an up-to-date practical picture of passport, visa, transit and health-entry requirements.

The IATA Travel Centre uses the Timatic database relied upon by airlines worldwide when deciding whether a passenger has the documentation necessary to board. It draws information from more than 1,000 official sources.

They are excellent sources — but no information system can guarantee what an individual border, immigration, customs or health officer will decide.

Where doubt exists, the competent embassy, consulate or government authority remains the ultimate reference.

We strongly suggest visiting these pages again during the final week before departure.

2. YOUR PASSPORT

Check your passport when you start planning the journey, not three days before departure.

Requirements can concern:

  • passport expiry;

  • minimum remaining validity;

  • blank pages;

  • date of issue;

  • physical condition;

  • biometric requirements;

  • nationality;

  • and passport type.

Six months' remaining validity is a common requirement, but it is not a universal rule.

Never assume that because your passport remains technically valid until after your return date, every destination will accept it.

Your name matters

The name on airline tickets and reservations must correspond properly with the passport used for travel.

Check particularly carefully:

  • first and family names;

  • multiple surnames;

  • married and maiden names;

  • hyphens;

  • middle names;

  • accents and spelling;

  • and recently renewed passports.

A one-letter mistake can create a disproportionate amount of trouble.

3. SEND US YOUR PASSPORT DETAILS EARLY

We strongly encourage travellers to provide us with their passport details — and, where appropriate, a copy of the passport information page — early in the planning process.

We appreciate that modern data-protection advice frequently tells people not to share passport copies unnecessarily.

Travel unfortunately does not always respect such theoretical simplicity.

Passport information may genuinely be required for:

  • airline reservations;

  • private flights;

  • gorilla permits;

  • national park permits;

  • cruise manifests;

  • border-crossing arrangements;

  • train tickets;

  • certain hotels;

  • insurance;

  • visa support documentation;

  • and numerous other travel services.

Providing the information also allows us to perform an invaluable second check of:

  • spelling;

  • nationality;

  • passport validity;

  • passport number;

  • date of birth;

  • and obvious documentation issues.

Two pairs of eyes are better than one.

We handle personal information in accordance with our privacy obligations and only use it where reasonably necessary for organising your travel arrangements.

4. PAPER IS NOT DEAD — HAVE A PLAN B

We love technology.

Unfortunately:

  • phones get stolen;

  • screens break;

  • batteries die;

  • roaming fails;

  • passwords are forgotten;

  • applications crash;

  • Wi-Fi disappears;

  • and internet access remains far from guaranteed in many of the places we visit.

For that reason:

ALWAYS CARRY PAPER COPIES OF IMPORTANT DOCUMENTS.

It may sound wonderfully old-fashioned.

It also works.

We recommend carrying printed copies of:

  • passport information page;

  • visas;

  • ETA/eVisa approvals where printable;

  • travel insurance;

  • vaccination certificate;

  • emergency contacts;

  • airline itinerary;

  • accommodation information;

  • key vouchers;

  • and important travel contacts.

Keep them somewhere different from your original documents.

Also retain digital copies stored somewhere you can access from another device.

Think in three layers:

Original document + digital copy + paper backup.

That little bit of “prehistoric technology” has rescued more than one traveller.

For the services for which we are operationally responsible, we normally provide the relevant travel documentation and, where appropriate, physical copies.

5. DIGITAL ADMINISTRATION DOES NOT NECESSARILY MEAN A PAPERLESS WORLD

Government administration does not always follow the KISS principle — Keep It Simple and Straightforward.

It is entirely possible to be required to:

  1. complete an application electronically;

  2. upload digital documentation;

  3. receive an electronic approval;

  4. and subsequently present a printed document bearing something resembling an official stamp.

Digitalisation and bureaucracy coexist remarkably well.

If an authority issues an approval, certificate, QR code, visa, permit or declaration that can reasonably be printed, print it.

Never assume that showing an email on your phone will satisfy every official you meet.

6. VISAS, eVISAS, ETAs AND ELECTRONIC AUTHORISATIONS

“Visa-free” increasingly does not mean “nothing to do.”

Countries may require:

  • traditional visas;

  • visas on arrival;

  • eVisas;

  • ETAs;

  • ESTAs or similar electronic travel authorisations;

  • advance arrival registration;

  • immigration forms;

  • proof of accommodation;

  • onward tickets;

  • or other pre-travel approval.

Some applications must be completed weeks ahead.

Others only become available a few days before arrival.

Some systems work beautifully.

Others appear to have been designed as a test of human patience.

We will provide reasonable guidance for the itinerary we organise.

However, obtaining and carrying the correct permission to enter remains the traveller's responsibility.

7. TRANSIT COUNTRIES COUNT TOO

Do not only investigate the country where your holiday takes place.

Transit countries matter.

Your legal situation can change if you:

  • leave the international transit zone;

  • have a long connection;

  • stay overnight;

  • collect and recheck luggage;

  • change airports;

  • travel on separate airline tickets;

  • or unexpectedly become stranded.

This is particularly important for visa and Yellow Fever requirements.

A routing that looked straightforward can become administratively different if a flight disruption forces an overnight stay in a transit country.

Check the whole itinerary.

8. TRAVELLING WITH CHILDREN

Children may require more paperwork than adults.

Depending upon destination and circumstances, authorities can request:

  • birth certificates;

  • certified copies;

  • proof of parenthood;

  • parental consent;

  • notarised authorisation;

  • custody documents;

  • or supporting documents explaining different surnames.

This becomes particularly relevant when:

  • one parent travels alone;

  • grandparents travel with grandchildren;

  • children travel with relatives or friends;

  • parents are divorced or separated;

  • or minors travel without their legal guardians.

Tell us the family configuration when we design the trip, not at airport check-in.

9. HEALTH DECLARATIONS AND GOVERNMENT HEALTH REQUIREMENTS

The COVID period demonstrated how quickly governments can create new health-related travel requirements.

The same principle can apply during:

  • Ebola outbreaks;

  • Marburg outbreaks;

  • Yellow Fever events;

  • pandemics;

  • regional epidemics;

  • and other public-health situations.

A country may suddenly require:

  • an online declaration;

  • health screening;

  • proof of vaccination;

  • contact information;

  • compulsory insurance;

  • arrival forms;

  • or other health documentation.

We monitor relevant developments and will communicate important information of which we become aware.

Nevertheless, travelers should recheck requirements before departure.

10. YELLOW FEVER — IF YOU TRAVEL FREQUENTLY, THINK PRACTICALLY

Yellow Fever deserves special attention because requirements often depend upon where you have been, rather than merely where you are going.

Under current WHO International Health Regulations, a valid Yellow Fever vaccination certificate is valid for life.

For frequent international travellers, particularly those travelling through Africa and tropical regions, obtaining the vaccination where medically appropriate can therefore provide considerable peace of mind.

Once properly vaccinated, keep your International Certificate of Vaccination or Prophylaxis — the familiar yellow vaccination booklet — with your passport when travelling.

And once again:

Original + digital copy + paper copy.

A destination that normally does not require Yellow Fever vaccination may demand proof if you arrive from or have spent sufficient time in a Yellow Fever risk country.

This becomes particularly relevant when:

  • transiting for an extended period;

  • leaving the airport;

  • unexpectedly staying overnight;

  • or being rerouted because of airline disruption.

A simple disrupted connection can unexpectedly turn a transit country into a health-entry issue.

For frequent travelers, being appropriately vaccinated can remove one entire layer of uncertainty.

11. TETANUS — BASIC TRAVEL HOUSEKEEPING

Irrespective of whether you are travelling to Africa, Asia, Europe or elsewhere, keeping your tetanus protection up to date is basic health housekeeping.

Tetanus vaccination is commonly administered as part of a combined vaccine protecting against diphtheria, tetanus and pertussis — DTP/Tdap-type combinations, depending upon your country and vaccination programme.

Check your vaccination status with your physician.

A cut from a rusty piece of metal does not ask whether you are on safari or gardening at home.

12. OTHER VACCINATIONS — YOUR TRAVEL STYLE MATTERS

There is an enormous difference between:

  • flying business class;

  • staying in high-quality lodges;

  • eating carefully prepared food;

  • and travelling with private guides;

versus:

  • camping;

  • backpacking;

  • eating basic local food;

  • spending weeks in remote villages;

  • handling animals;

  • or travelling far from medical infrastructure.

Vaccination recommendations may consequently differ.

Depending upon your itinerary and style of travel, medical professionals may discuss:

  • Hepatitis A;

  • Hepatitis B;

  • Typhoid;

  • Rabies;

  • Meningitis;

  • Polio;

  • and other destination-specific vaccines.

We can explain the nature of the journey.

Your doctor or travel clinic should advise what is medically appropriate for you.

13. MALARIA

Malaria exists in many of the destinations in which we operate.

Risk varies according to:

  • region;

  • altitude;

  • season;

  • rainfall;

  • and itinerary.

Discuss malaria prophylaxis with an experienced doctor or travel clinic.

But tablets are only half the story.

THE BEST MOSQUITO BITE IS THE ONE YOU NEVER RECEIVE

Use:

  • mosquito repellent;

  • long sleeves;

  • long trousers after dark;

  • mosquito nets where appropriate;

  • screens;

  • fans;

  • and air-conditioning where available.

Buy a repellent that actually works

Many mild insect repellents marketed in temperate countries are designed for relatively benign summer mosquitoes.

For serious tropical use, look for an effective product with an appropriate concentration of a proven active ingredient such as DEET or another medically recognised mosquito repellent.

In Southern Africa, products such as Tabard and Peaceful Sleep are widely used.

Local products are often formulated with tropical conditions in mind.

Very high concentrations of DEET require sensible use: follow the manufacturer's instructions, avoid unnecessary prolonged exposure, and take particular care with children, sensitive skin and materials that DEET can damage.

The objective is not to marinate yourself in insecticide.

It is to prevent bites during the hours when protection matters.

14. MEDICATION

Bring enough prescription medication for your entire journey plus a reasonable reserve.

Essential medication belongs in your hand luggage.

Keep medication where possible:

  • in its original packaging;

  • accompanied by the prescription;

  • and, for controlled or unusual medication, with a doctor's letter.

Some perfectly normal medications are restricted substances in other countries.

Check before departure where relevant.

15. CPAP MACHINES — PLEASE TELL US

If you sleep with a CPAP or other respiratory assistance device, tell us at the beginning of itinerary planning.

We need to understand whether it is:

  • primarily required for sleeping comfort;

  • medically important;

  • or absolutely essential for your health and safety.

Why does this matter?

Many beautiful remote camps and lodges still operate with:

  • solar power;

  • generators switched off overnight;

  • limited inverter systems;

  • restricted plug availability;

  • or no conventional 24-hour electricity.

That may be perfectly adequate for ordinary guests but completely unsuitable for someone dependent upon a powered medical device.

We can plan around this if we know in advance.

Depending upon the journey, you may need:

  • a suitable battery;

  • a 12V vehicle-type adapter;

  • a portable CPAP power solution;

  • or accommodation with guaranteed overnight electricity.

ALWAYS CARRY THE CPAP AS HAND LUGGAGE.

Do not place an essential medical breathing device in checked luggage.

A lost suitcase should not become a medical emergency.

Also check the airline's procedures for carrying medical devices and batteries.

16. TELL US ABOUT HEALTH AND PHYSICAL LIMITATIONS EARLY

The right moment to tell us about a condition affecting your travel is:

WHILE WE ARE DESIGNING THE JOURNEY.

Not after we have selected the camps.

Not a week before departure.

And certainly not when standing at the foot of a mountain.

Please tell us early about anything that may affect:

  • walking;

  • climbing stairs;

  • climbing into safari vehicles;

  • altitude;

  • hiking;

  • horse riding;

  • boating;

  • small aircraft;

  • heat;

  • cold;

  • remote accommodation;

  • food;

  • allergies;

  • medication;

  • or access to electricity.

We are not judging your condition.

We simply need to design a journey that works.

The earlier we know, the more options we have.

17. TRAVEL ASSISTANCE INSURANCE IS COMPULSORY

This is one area where we do not compromise.

Every traveller must have comprehensive travel assistance insurance appropriate to the journey.

We particularly require adequate protection for:

  • emergency medical treatment;

  • hospitalisation;

  • emergency assistance;

  • medical evacuation;

  • repatriation;

  • and serious medical emergencies abroad.

Money can be replaced.

A life-threatening medical emergency is a completely different matter.

18. WHAT WE NEED FROM YOUR INSURANCE

Before departure, please provide us with:

  • name of insurer;

  • policy number;

  • 24-hour emergency assistance number;

  • and any other relevant emergency information.

We also require an emergency contact person:

  • full name;

  • relationship where relevant;

  • email address;

  • and mobile telephone number including international country code.

Ideally, this should be somebody not travelling with you.

If something serious happens, we want to know exactly whom to contact without searching through phones, emails or paperwork.

19. CANCELLATION AND CURTAILMENT INSURANCE — PROTECT THE MONEY TOO

Medical travel assistance protects you.

Cancellation and curtailment insurance protects much of the financial investment in your journey.

We strongly recommend adequate insurance covering risks such as:

  • cancellation;

  • curtailment;

  • serious illness;

  • family emergencies;

  • airline cancellation;

  • missed connections;

  • major delays;

  • natural disasters;

  • severe weather;

  • extraordinary events;

  • unexpected accommodation;

  • replacement transport;

  • and lost prepaid services.

Travel can be expensive.

The cost of proper insurance is generally small compared with the financial exposure of an uninsured long-haul journey.

20. BE VERY CAREFUL WHEN RELYING ON CREDIT-CARD INSURANCE

Many travelers believe:

“I paid with my premium card, so everything is insured.”

Sometimes that is true.

Sometimes it is very far from the truth.

Credit-card insurance varies enormously, and unpleasant surprises tend to appear when somebody actually makes a claim.

Understand precisely:

  • who is insured;

  • whether the trip must be paid entirely with the card;

  • what percentage must be paid with it;

  • cancellation limits;

  • medical limits;

  • evacuation;

  • repatriation;

  • curtailment;

  • airline disruption;

  • age restrictions;

  • trip-duration limits;

  • activity exclusions;

  • pre-existing conditions;

  • geographical exclusions;

  • excesses;

  • and the actual emergency assistance provider.

Do not rely only upon what a salesperson at your bank tells you.

Read the insurance policy.

The person selling banking products is not necessarily the person who will coordinate an emergency evacuation from a remote destination.

21. CONSIDER AN ANNUAL TRAVEL INSURANCE POLICY

For people who travel regularly, we strongly favour considering a comprehensive annual travel insurance policy.

It provides year-round protection rather than tying cover to one specific payment card or transaction.

For eligible European Clients, we can facilitate subscription to annual travel insurance packages designed around the realities and cost of long-haul travel.

Options may include cancellation protection of approximately:

  • EUR 8,000 per person, with

  • the possibility of increasing this to approximately EUR 15,000 per person,

subject, of course, to the insurer's current policy conditions, eligibility and premiums.

For further details, please consult our:

Travel Insurance Vademecum

Insurance conditions should always be read carefully before subscription.

22. INTERNATIONAL AIRLINE BOOKINGS — LET US DOUBLE-CHECK

Even where your scheduled flights are booked directly with an airline or an external IATA travel agent, we strongly recommend sharing the final itinerary with us.

Better still, allow us to review the flight options before purchasing them.

We can check:

  • passenger spelling;

  • routing;

  • connection times;

  • airport changes;

  • overnight connections;

  • baggage arrangements;

  • arrival timing;

  • departure timing;

  • and compatibility with the land itinerary.

Whenever possible, provide your passport details when booking flights.

The amount of trouble generated by a small booking error is entirely disproportionate to the few minutes required for a second check.

23. CHECK FLIGHTS AGAIN BEFORE DEPARTURE

Airline schedules change.

Check your reservation:

  • after ticketing;

  • periodically before travel;

  • several days before departure;

  • the day before;

  • and again before leaving for the airport.

Make sure the airline has your:

  • correct mobile number;

  • email address;

  • and passenger information.

Do not automatically assume your travel agent will receive every operational airline message before you do.

24. SMALL AIRCRAFT BAGGAGE — THE LIMIT EXISTS FOR A REASON

Safari aircraft, bush flights, private charters and helicopters frequently have strict baggage limits.

These restrictions concern safety and physics, not customer-service enthusiasm.

A small aircraft has limited:

  • payload;

  • take-off performance;

  • weight-and-balance tolerance;

  • cargo volume;

  • and storage space.

Some aircraft also have extremely small baggage doors.

A rigid suitcase that physically cannot pass through the cargo opening cannot be persuaded by charm, status or an excess-baggage payment.

That is why soft-sided bags are frequently compulsory: they can be compressed and shaped to fit the available cargo compartment.

25. THE MOST RESTRICTIVE FLIGHT DETERMINES YOUR BAGGAGE

If your itinerary includes:

  • an international flight allowing 30 kg;

  • a regional airline allowing 23 kg;

  • and a bush aircraft allowing 15 kg in soft bags,

then for practical purposes your travel baggage allowance is 15 kg in soft bags.

The most restrictive transport sector usually dictates what you can carry for the entire journey.

There are exceptions.

Sometimes we can:

  • store excess baggage at a hotel;

  • leave luggage behind while completing a loop;

  • transport luggage separately by road;

  • arrange for it to catch up with you later;

  • or create another logistical solution.

Ask us while planning.

26. PLEASE DON'T ASK US TO NEGOTIATE WITH GRAVITY

We understand that travelling light is difficult for some people.

What we cannot do is persuade a pilot that aircraft safety limits should not apply to our Client.

Weight, balance and cargo-volume restrictions exist for your safety.

Please do not ask us repeatedly to obtain “just another few kilos” when an operator has confirmed a strict safety limit.

But there are often solutions.

Depending upon the airline/operator, we may be able to:

  • pre-purchase excess baggage;

  • purchase additional weight;

  • buy an additional seat;

  • arrange separate luggage transportation;

  • or store excess luggage temporarily.

If you know you cannot travel light, tell us early and we will find the most sensible solution available.

27. YOUR OWN BODY WEIGHT MAY ALSO MATTER

For small aircraft, helicopters, hot-air balloons and certain activities, passenger weight matters.

This is not personal.

It is physics.

We may therefore request your actual weight before travel for:

  • light aircraft;

  • helicopters;

  • balloon flights;

  • microlights;

  • and other weight-sensitive operations.

Some operators require an additional seat above a particular passenger weight, commonly around 100 kg, although the exact limit differs by operator and aircraft.

Others work according to the combined average weight of the travelling group.

Please give us an honest figure.

A pilot needs reality, not optimism.

28. HORSE RIDING AND WEIGHT LIMITS

Horse-riding operators normally impose maximum rider weights for animal welfare and safety.

Many specialist riding operations use limits around 90 kg, although exact limits vary according to the horses, terrain and type of ride.

We may therefore ask your weight when arranging riding activities.

Again, this is not judgement.

It is about matching the rider safely and humanely with an appropriate horse.

29. PREPARE FOR 48 HOURS WITHOUT YOUR CHECKED LUGGAGE

Delayed luggage happens.

Your hand luggage should therefore contain enough essentials to survive approximately 48 hours reasonably comfortably.

Think about:

  • underwear;

  • socks;

  • basic toiletries;

  • a lightweight change of clothing;

  • medication;

  • glasses/contact-lens supplies;

  • charging equipment;

  • essential documents;

  • and anything difficult to replace locally.

Dress intelligently when flying

Wear the things that would be hardest to replace.

If you are climbing Kilimanjaro, wear or carry your hiking boots on the aircraft.

A missing suitcase is inconvenient.

Starting a mountain expedition without broken-in hiking boots can ruin the journey.

The same principle applies to specialist footwear, prescription glasses or crucial technical equipment.

30. AIRPORT SECURITY, BATTERIES AND POWER BANKS

Lithium batteries, power banks and electronic equipment are subject to airline safety rules.

Power banks and spare lithium batteries usually require particular treatment and commonly belong in cabin baggage rather than checked baggage.

Check current airline requirements for:

  • power banks;

  • camera batteries;

  • drone batteries;

  • CPAP batteries;

  • professional equipment;

  • and unusually large battery systems.

Different equipment may require airline pre-approval.

31. DRONES — CHECK BEFORE YOU PACK

Drone regulations vary enormously.

Before travelling with a drone:

  1. check whether drones may legally be imported;

  2. check whether advance registration is required;

  3. obtain permits where necessary;

  4. investigate protected-area rules;

  5. check national park regulations;

  6. check aviation regulations;

  7. understand photography restrictions;

  8. and complete registration before travelling where possible.

Several specialist websites maintain useful country-by-country drone summaries, but regulations change, so verify important information against the competent civil aviation or government authority.

Do not discover the import rules while standing at Customs.

Some countries may confiscate an unapproved drone even if you never intended to fly it.

32. BINOCULARS, TELEPHOTO LENSES AND OTHER INNOCENT-LOOKING EQUIPMENT

Something completely ordinary to a wildlife traveller can look very different to a security authority.

Binoculars, telescopes, powerful telephoto lenses, satellite communication equipment and drones can be treated as sensitive or controlled equipment in certain countries.

For example, Ethiopia currently requires prior approval for importing or exporting binoculars, satellite phones or drones.

Other countries place restrictions or licensing requirements on optical equipment, particularly close to:

  • military installations;

  • government buildings;

  • airports;

  • strategic infrastructure;

  • and border areas.

Saudi Arabia, for example, advises that binoculars and long telephoto lenses may require licensing.

Egypt has historically been particularly sensitive about certain optical, photographic and drone equipment, so current requirements should be specifically checked before travelling there.

Do not assume that because an item is harmless at home, every customs authority sees it the same way.

If you are travelling specifically for birding, photography or wildlife observation, tell us what equipment you intend to carry.

33. CUSTOMS DECLARATIONS

Customs requirements are becoming another increasingly important part of travel administration.

You may need to declare:

  • cash;

  • professional camera equipment;

  • drones;

  • binoculars;

  • satellite equipment;

  • specialist sports equipment;

  • medication;

  • food;

  • animal products;

  • high-value equipment;

  • or temporary imports.

Some customs declarations must now be submitted electronically before arrival.

Check beforehand.

Being a tourist does not exempt you from customs regulations.

34. MONEY AND PAYMENT CARDS

Never rely upon one card.

Travel with:

  • at least one major payment card;

  • ideally a second card kept separately;

  • and some appropriate emergency cash.

Make sure that:

  • your cards work internationally;

  • your transaction limits are sufficient;

  • you know your PIN;

  • your bank has your current telephone number;

  • and you know how to block the card quickly.

We recommend considering disabling contactless/tap payments while travelling.

Using the PIN provides an additional deliberate authentication step and reduces the usefulness of a stolen physical card for small fraudulent transactions.

Modern banking applications usually allow contactless functions to be activated or deactivated quickly.

Check what your bank provides.

35. YOUR PHONE IS IMPORTANT — BUT HAVE A LIFE WITHOUT IT

Your smartphone has become:

  • a boarding pass;

  • wallet;

  • map;

  • camera;

  • communication centre;

  • authentication device;

  • travel library;

  • and sometimes your only connection to your bank.

Now imagine losing it.

Have a backup plan.

Before travelling:

  • know how to access your email from another device;

  • know important passwords or have a secure password recovery method;

  • keep emergency numbers on paper;

  • carry physical payment cards;

  • have printed travel documentation;

  • know how to contact your mobile provider;

  • know how to remotely lock/wipe your phone;

  • and consider carrying a secondary device on longer or more complex journeys.

Technology is wonderful until it stops working.

36. USE AIRTAGS OR OTHER LUGGAGE TRACKERS

We strongly recommend placing a Bluetooth/location luggage tracker, such as an Apple AirTag or equivalent compatible device, in each significant piece of luggage.

Consider one in:

  • your main checked bag;

  • additional checked luggage;

  • valuable equipment cases;

  • and even hand luggage.

These inexpensive devices have repeatedly proved extremely useful.

They can help determine whether luggage:

  • reached the connecting airport;

  • remained at departure;

  • went onto the wrong aircraft;

  • is sitting in a baggage warehouse;

  • or is somewhere inside the infamous mountain of luggage created during major airport disruption or industrial action.

A tracker does not force an airline to deliver your suitcase.

But knowing where the suitcase actually is can be enormously helpful when dealing with baggage services.

Ensure trackers and batteries comply with current airline rules.

37. IF YOUR LUGGAGE DOES NOT ARRIVE

Report missing luggage before leaving the baggage hall.

Obtain the airline's official baggage irregularity report — commonly known as a PIR, Property Irregularity Report.

Keep:

  • the reference number;

  • baggage tags;

  • boarding passes;

  • receipts for essential replacement purchases;

  • and screenshots of tracker locations where useful.

Contact us as well.

We can often assist with the practical logistics of getting delayed luggage to you once the airline locates it.

38. CONNECTIVITY AND OUR WHATSAPP GROUP

For most tailor-made journeys, we create a dedicated WhatsApp group approximately one week before travel.

It becomes our principal rapid operational communication channel.

We use it for:

  • transfer information;

  • meeting times;

  • operational updates;

  • changes;

  • questions;

  • and rapid problem-solving.

Please:

  • join the group;

  • verify that we have your correct number;

  • check messages;

  • keep your device charged;

  • and maintain connectivity where reasonably possible.

Of course, many of the wonderful places we send people are wonderful precisely because there is no signal.

We understand that.

Check messages when you reconnect.

39. IF SOMETHING IS WRONG — TELL US NOW

This is perhaps the most important paragraph in the entire Travel Guidance.

BEFORE TRAVEL, WE CAN FIX IT.

DURING TRAVEL, WE CAN CHANGE OR CORRECT IT.

AFTER TRAVEL, WE CANNOT GIVE YOU THE MISSED EXPERIENCE BACK.

If something is wrong, tell us immediately.

The room is not what was agreed?

Tell us.

The guide has misunderstood something?

Tell us.

A transfer did not arrive?

Tell us.

The dietary arrangements are wrong?

Tell us.

You are unhappy with a service?

Tell us.

Do not remain silent for five days and tell us after returning home.

Most operational travel problems can be solved remarkably quickly while they are happening.

Give us that opportunity.

40. WILDLIFE, NATIONAL PARKS AND SAFETY

Wildlife is wild.

Animals do not know that you paid for a safari.

Sightings cannot be guaranteed, animals cannot be instructed to pose, and wild environments contain inherent risks.

Follow instructions from:

  • guides;

  • rangers;

  • pilots;

  • camp managers;

  • boat captains;

  • and activity specialists.

Never disregard instructions because you believe an animal looks harmless.

41. FOOD, WATER AND DIETARY REQUIREMENTS

Water quality varies by destination.

Follow local guidance and drink bottled, filtered or treated water where recommended.

Tell us about serious:

  • food allergies;

  • intolerances;

  • medical dietary restrictions;

  • vegetarian/vegan requirements;

  • religious restrictions;

  • or other essential needs

during itinerary planning.

Remote camps cannot necessarily acquire specialised products at 24 hours' notice.

42. CLOTHING AND WEATHER

Do not pack according to the temperature you imagine a country should have.

Look at the actual regions you will visit.

A single African journey can involve:

  • freezing dawns;

  • hot afternoons;

  • desert wind;

  • tropical humidity;

  • rain;

  • altitude;

  • and very strong sun.

Layers work.

Follow destination-specific packing advice provided with your itinerary.

43. LOCAL LAWS, PHOTOGRAPHY AND CULTURAL AWARENESS

The law of the country you are visiting applies to you.

Pay particular attention to rules regarding:

  • photography;

  • drones;

  • binoculars;

  • government buildings;

  • military installations;

  • border areas;

  • airports;

  • medication;

  • alcohol;

  • dress;

  • religion;

  • public behaviour;

  • wildlife products;

  • and cultural heritage.

Do not photograph police, military personnel, border installations or sensitive infrastructure unless you know it is permitted.

When unsure, ask.

44. SECURITY AND VALUABLES

Travel sensibly.

Avoid displaying unnecessary:

  • cash;

  • expensive jewellery;

  • watches;

  • phones;

  • and photographic equipment.

Use safes where appropriate.

Do not store:

  • passport;

  • all cards;

  • all cash;

  • and your backup documents

in the same bag.

If one item disappears, you do not want your entire travel life to disappear with it.

45. HIGH-RISK DESTINATIONS

Certain specialist expeditions may travel to destinations or regions subject to official government travel warnings.

We will discuss this specifically before confirmation.

A separate High-Risk Destination Acknowledgment & Informed Consent may be required.

Check insurance particularly carefully.

Many policies become invalid or severely restricted when you voluntarily travel to a destination against official government advice.

Being insured does not automatically mean being insured there.

46. FINAL PRE-DEPARTURE CHECK

During the week before departure, please confirm:

  • Passport checked

  • Passport copies printed

  • Visa/eVisa checked

  • ETA/online registration completed

  • IATA Travel Centre checked

  • TravelDoc checked

  • Transit requirements checked

  • Health forms completed

  • Vaccination certificate packed

  • Insurance confirmed

  • Emergency contact supplied to us

  • Flights reconfirmed

  • Baggage rules checked

  • Medication packed in hand luggage

  • 48-hour emergency clothing packed

  • CPAP/medical equipment packed in cabin baggage

  • Drone/optical-equipment rules checked

  • Payment cards working

  • Backup card carried separately

  • Paper emergency information packed

  • Luggage trackers activated

  • WhatsApp group joined

  • Travel documents downloaded for offline use

Then you can stop thinking about administration and start thinking about the journey.

THE GOLDEN RULE

Modern travel rewards travellers who are prepared without becoming paranoid.

Our job is to help you make informed decisions, identify potential problems and support you throughout the journey.

Your job is to:

provide us with accurate information, carry the required documents, comply with health and entry requirements, maintain adequate insurance, tell us about relevant personal requirements early, remain reachable where reasonably possible, and inform us immediately when something is not right.

Do those things, and most of the administrative maze becomes manageable.

And always remember:

ORIGINAL + DIGITAL + PAPER BACKUP.

Sometimes the most sophisticated travel solution is still a folded piece of paper in the bottom of your hand luggage.

South Africa

This vast country is undoubtedly one of the most culturally and geographically diverse places on earth. Fondly known by locals as the 'Rainbow Nation', South Africa has 11 official languages and its multicultural inhabitants are influenced by a fascinating mix of African, Asian and European cultures. Spend your days: discovering the gourmet restaurants, impressive art and nightlife scenes and fine beaches of Cape Town; enjoying a typical local braai (barbecue) in the Soweto township; browsing the bustling Indian markets in Durban; or sampling some of the world’s finest wines at the myriad wine estates dotted around the picturesque Cape Winelands. Due to its rich and turbulent history there are plenty of historical attractions to explore including the Zululand battlefields of KwaZulu-Natal, the Apartheid Museum in Johannesburg and Robben Island, just off the coast of Cape Town. Above all else, South Africa’s attraction lies in its remarkably untamed wilderness with its astonishing range of wildlife roaming freely across massive unfenced game reserves such as the world famous Kruger National Park. With all of this variety on offer, it is little wonder that South Africa has fast become Africa’s most popular tourist destination.


Banking and Currency

Currency

The currency is the Rand, which is divided into 100 cents. There are R200, R100, R50, R20 and R10 notes. Coins come in R5, R2, R1, 50c, 20c, 10c and 5c.

Banking

Banks are found in most towns, and are generally open from 09h00 to 15h30 on weekdays and 08h30 to 11h00 on Saturdays (Closed Sundays and Public Holidays). Most of them offer foreign exchange services - with cash, bank & credit cards as well as travellers cheques. You can also obtain cash from automatic teller machines (ATMs). Several international banks have branches in the main city centres. Always advise your bank that you are travelling outside of the country as they might block your purchases if they are not informed.


Travel, Transport and Getting Around

Travelling around South Africa is relatively easy by air, road and rail.

Principal air routes are serviced by SAA and British Airways, operated by Comair. There are 2 low-cost carriers on main routes, namely Kulula.com and Mango.

Facilitating travel around South Africa are 10 airports managed by the Airports Company South Africa (Acsa). In addition, there are some 90 regional airports, including the Kruger Mpumalanga International Airport in Nelspruit and the Skukuza Airport, offering access to the Kruger National Park.

An extensive tarred road system makes travelling in South Africa by vehicle convenient and easy. You will find gravel roads in rural areas though. Note:

A valid international driver's licence is required.

We drive on the left hand side of the road.

Wearing seat belts is compulsory and cellphones can only be used ‘hands free'.

Speed limits are generally set at 120km on freeways, 100km on secondary roads and 60km in urban areas.

Toll fees apply on certain national roads.

Petrol stations are widespread.

Most global car hire firms have branches in South Africa

Another means of getting around South Africa are luxury inter-city bus services such as Greyhound and Trans-Lux. Metrobus buses are available for in-city transport. Metered taxis must be ordered by telephone. There is a hop-on-hop-off bus in Cape Town and Johannesburg.

Our rail system includes the long-haul, inexpensive Shosholoza Meyl Metrorail trains. More luxurious options are the Blue Train, Premier Classe and the steam train Rovos Rail. There is also the new Gautrain rapid transit railway system in Gauteng Province which links Johannesburg, Pretoria, Ekhuruleni and OR Tambo International Airport.


Food, Drink and Cuisine Advice

Standards of hygiene in relation to food health and safety in South Africa, are generally high in hotels, restaurants, pubs and nightspots. Tap water in South Africa is safe to drink and cook with when taken from taps in urban areas. Not all tap water in rural areas is safe for consumption, so take precautions if necessary.

It is safe to eat fresh fruit, vegetables and salads, and put ice in your drinks. South Africa's fish, meat and chicken are of excellent quality, so there is no need to limit yourself when enjoying the local cuisine.

Restaurants are subject to South Africa's food safety control legislation, which is implemented by local government. Regulations include certification and regular inspections by health inspectors to ensure hygienic standards are maintained.

Street food is not as common in South Africa as it is in other countries, although vendors selling traditional snacks and meals can be found in city centres and townships. Food safety in such instances cannot always be guaranteed.


Climate and Weather

South African temperatures, which are measured in centigrade, average at highs of 28°C to average lows of 8°C in the summer months while winter temperatures range from 1°C at night to around 18°C in the day. Average annual rainfall is on the low side at under 500mm a year, making the country somewhat dry. Much of the rain falls in the Western Cape in the winter, differing from the rest of the country, which experiences summer rainfall. On the plus side, the South African climate boasts more than its fair share of sunshine, recording an average of 8.5 hours a day.


Clothing and Dress Recommendations

Summer

Bring clothes that are cool, light and comfortable because summer temperatures can get well into the 30 - 40 degree Celsius range in some areas.Also bring an umbrella or raincoat during summer as this is when most of the country gets its rain, but don't forget a swimming costume (bathing suit).

Winter

The winters are generally mild, comparing favourably with European summers. But there are days when temperatures dive, especially in high-lying areas such as the Drakensberg, so be prepared with jerseys and jackets. Cape Town gets its rain during the winter season so it’s advisable to bring rain gear along.

General

Always bring a hat, sunglasses and sunblock as the sun can be strong even in the winter months.

Walking shoes are a good idea all year-round, with warm socks in the winter.

If you are doing business in the country, business attire (suit and tie) is generally called for in the corporate sector, but media for example generally dress more casually.

For game viewing, a couple of neutral-toned items will be useful, but there's no need to go overboard. A good pair of walking shoes is also advisable.

For the evening, if you are dining at an upmarket restaurant or seeing a show, smart-casual attire is recommended.


Internet Availability

Internet cafes: Yes, mainly in urban areas
Accommodation options: Yes, with good connectivity
Restaurants: Yes, in major cities
Cafes: Yes
Shopping malls: Yes
Public parks: Yes, in major cities
Libraries: Yes


Electricity and Plug Standards

Current is 220/240 volts at 50 cycles per second. As South Africa still uses the old British Standard three-point round-pin plug an adapter should be brought for your electrical appliances - such adapters are available at all major airports in South Africa.


Namibia

With its well-developed infrastructure, some of the best tourist facilities in Africa and an impressive list of breathtaking natural wonders, touring Namibia is truly a pleasure. Visit the capital of Windhoek and the lovely coastal town of Swakopmund to discover remnants of the country’s German influence, reflected in the architecture, culture, cuisine and the annual Oktoberfest celebrations. To properly appreciate this extraordinary country, you will have to venture out of the cities to explore the remarkable natural landscapes Namibia has to offer. These include: the impressive Fish River Canyon Park; the vast Etosha National Park teeming with local subspecies, such as desert lions, desert elephants and the Hartmann's Mountain Zebra; the hauntingly beautiful Kalahari Desert; and of course the Namib Desert stretching for nearly 1000 km along the magnificent Atlantic coastline. Namibia is an ideal destination for travellers seeking an unforgettable African experience in a uniquely beautiful untamed wilderness.


Banking and Currency

Currency

Namibia uses the Namibian Dollar (N$) this is linked on a one to one exchange with the South African Rand. The Rand is legal tender in Namibia, but the N$ cannot be used in South Africa.

If you are wishing to purchase currency before arriving in Namibia, it is easiest to buy Rand as the Namibian Dollar is seldom available in banks outside of Namibia.

Banking

Banks are found in most towns, and are generally open from 09h00 to 15h30 on weekdays and 08h30 to 11h00 on Saturdays. Closed on Sundays and public holidays. Most of them offer foreign exchange services - with cash and credit cards as well as travellers cheques.

You can also obtain cash from many of the ATMs. Several international banks have branches in main city centres. Always advise your bank that you are travelling outside of the country as they might block your purchases if they have not been informed.


Travel, Transport and Getting Around

Public transport in Namibia is geared towards the needs of the local populace, and is confined to main roads between major population centres. Although cheap and reliable, it is of little use to the traveller as most of Namibia’s tourist attractions lie off the beaten track.

It is easy to travel around Namibia by car, and a 2WD vehicle is perfectly adaquate for most journeys. However, long distances, poor mobile phone coverage outside of main towns and infrequent petrol stations that only accept cash mean that planning ahead is vital.

There are major airlines that fly into Windhoek and Swakopmund. Other destinations are reachable by car or charter flight.

Namibians drive on the left and all signposts are in English. Seat belts must be worn at all times and talking in a mobile phone while driving is prohibited. The general speed limit is 120km/h on tarred roads outside of towns and 100km/h on gravel roads. In built up areas, the speed limit is 60km/h.


Food, Drink and Cuisine Advice

Traditional Namibian cuisine is rarely served and so the food at restaurants tends to be European in style and is, generally, of a very high standard.

Namibia is very meat-orientated, and many menu options will feature steaks from various animals. However, there is usually a vegetarian and seafood section offered by most camps and restaurants.

In the supermarkets you'll find pre-wrapped fresh fruit and vegetables, and plenty of canned foods, pasta, rice, bread, etc. Most of this is imported from South Africa.

The water in Namibia's main towns is generally safe to drink, though it may taste a little metallic if it has been piped for miles. Natural sources should usually be purified, though water from underground springs and dry riverbeds seldom causes any problems. However, filtered and bottled water are readily available in most towns and all camps, lodges and hotels.


Climate and Weather

Partially covered by the Namib Desert, one of the world's driest deserts, Namibia's climate is generally very dry and pleasant – it's fine to visit all year round. Namibia only receives a fraction of the rain experienced by countries further east. Between aboutDecember to March some days will be humid and rain may follow, often in localised, afternoon thunderstorms. These are more common in the centre and east of the country, and more unusual in the desert.

April and especially May are often lovely months in Namibia. Increasingly dry, with a real freshness in the air, and much greenery in the landscape; at this time the air is clear and largely free from dust.

From June to August Namibia cools down and dries out more; nights can become cold, dropping below freezing in some desert areas. As the landscape dries so the game in the north of the country gravitates more to waterholes, and is more easily seen by visitors. By September and October it warms up again; game-viewing in most areas is at its best, although there's often a lot of dust around and the vegetation has lost its vibrancy.

November is a highly variable month. Sometimes the hot, dry weather will continue, at other times the sky will fill with clouds and threaten to rain – but if you're lucky enough to witness the first rains of the season, you'll never forget the drama.


Clothing and Dress Recommendations

Namibians have a somewhat relaxes attitude to dress codes. A jacket and tie is very unusual. In fact, long trousers and a shirt with buttons are often quite adequate for a formal occasion or work wear. A pair of sensible shoes, jeans and a t-shirt is recommended.

During the day it is generally hot, so pack light weight loose fitting clothes in natural fabrics, such linen or cotton, that will keep you cool and are easy to wash and dry.

Avoid blue clothing - the tsetse flies are drawn to the colour blue, and their bite can give you African Sleeping Sickness.

Long sleeved shirts and long trousers will protect your against mosquitoes at night.


Internet Availability

Internet cafes: Yes
Accommodation options: Yes
Restaurants: Yes
Cafes: Yes
Shopping malls: Yes
Public parks: Yes
Libraries: Yes


Electricity and Plug Standards

Current is 220/240 volts at 50 cycles per second. A three-point round-pin adapter plug should be brought for your electrical appliances. Such adapters are also available at major airports.


Botswana

Botswana is one of the most popular safari destinations in Africa. The vast untamed wilderness of this land-locked country with miles of open space attracts the minds of those who want an exclusive and unmatched safari experience in close quarters with nature. There are few places that offer a similar kind of experience especially if we consider the famous Okavango Delta in the northwest part of the country and the Chobe National Park with the highest density of elephants in Africa. Botswana offers a lot as a country- safaris by vehicle, nature walks, horseback or motorboat game drives, river cruises and so much more! There is plenty of game like buffalo, zebra, hippo, antelope and rhino (recently reintroduced) and the resultant population of predators is therefore good. You might be lucky to see lions, hyenas, leopards and wild dogs. Not only is the wildlife good but also the bird watching is a truly captivating experience.

The most popular safari destination in Botswana is the Okavango Deta, which is an amazing and one of the world's largest natural inland water deltas. The game viewing here is best during the dry season when the place is teeming with wildlife and birds and a variety of different animal life. In addition to this truly spectacular place to go to for wildlife watching, The Moremi Game Reserve (part of the delta), Linyati region and Chobe National Park towards the north are the other truly engaging places to visit. The game-turner is that these places are fed by 4 rivers- Okavango, Kwando, Linyati and Chobe that have turned this region into a rich wetland with an ecosystem most varied and beautiful. The Chobe has a very high density of wildlife and is popular for its proximity to the Victoria Falls.

As you travel towards the south, the landscape changes into a semi-desert Kalahari desert region for miles together only occasioned by a village and a farmland. You can also see the Makgadikgadi salt pans, the 1000th World Heritage Site, stretch south of the delta. Here is where you can experience some exciting quad-biking safaris and the seasonal migration that happens after the rains when scores of zebra, wildebeest and antelope visit to feed on the newly grown grasses. Taking advantage of these thousands of prey are the predators, especially the lions who do not miss any opportunity to feed! This presents some good photo ops for wildlife enthusiasts who in turn make most of these interactions between prey and predators. Also meet with the San for a believably real cultural exchange in the fine desert and also enjoy the Tsodilo Hills, where rock paintings date back thousands of years.

The type of safari that can be booked depends on the requirement of the tourist. Botswana has on offer fine photographic safaris exclusive for eager photographers but can also be a purely exploratory safari experience for the enthusiastic wild lifer. There are also exclusive honeymoon safaris included in few lodges. Botswana safaris are generally quite exclusive and the game lodges are classy and luxurious. Visitor numbers are usually limited. The high standards maintained by the lodges in their service and also the guides are one of the best across the continent. A superb migration takes place in the dry season and the rains also offer some truly exciting opportunities to see the residents, especially birds who breed in this season. Botswana offers best-for-value holidays and hence it is becoming a must-see destination for serious safari enthusiasts.


Entry Requirements

Entering Botswana is usually straightforward provided you are carrying a valid passport. Visas are available on arrival for most nationalities and are issued in no time. For vehicles rented in South Africa, Namibia or other regional countries, you will need to show a letter from the owner that you have permission to drive the car into Botswana, in addition to all other registration documents.

At all border crossings you must pay P120 (a combination of road levy and third-party insurance) if you’re driving your own vehicle. Hassles from officialdom are rare.

Customs Regulations

Most items from elsewhere in the Southern African Customs Union (SACU) – Namibia, South Africa, Lesotho and Swaziland – may be imported duty free. You may be asked to declare new laptops and cameras, but this is very rarely enforced.

Visitors may bring into Botswana the following amounts of duty-free items: up to 400 cigarettes, 50 cigars or 250g of tobacco; 2L of wine or 1L of beer or spirits; and 50mL of perfume or 250mL of eau de cologne.

The most rigorous searches at customs posts are for fresh meat products – don’t buy succulent steaks in South Africa for your camping barbecue and expect them to be allowed in.

There is no restriction on currency, though you may need to declare any pula or foreign currency you have on you when entering or leaving the country. This depends on the border crossing and who is on duty.

Passports

All visitors entering Botswana must hold a passport that is valid for at least six months. Also, allow a few empty pages for stamp-happy immigration officials, especially if you plan on crossing over to Zimbabwe and/or Zambia to Victoria Falls.

Visas

Visitors to Botswana are issued a visa on arrival, valid for 30 days.

More Information

Most visitors can obtain tourist visas at the international airports and borders (and the nearest police stations in lieu of an immigration official at remote border crossings). Visas on arrival are valid for 30 days – and possibly up to 90 days if requested at the time of entry – and are available for free to passport holders from most Commonwealth countries (but not Ghana, India, Nigeria, Pakistan and Sri Lanka), all EU countries, the USA and countries in the Southern African Customs Union (SACU), ie South Africa, Namibia, Lesotho and Swaziland.

If you hold a passport from any other country, apply for a 30-day tourist visa at an overseas Botswanan embassy or consulate. Where there is no Botswanan representation, try going to a British embassy or consulate.

Tourists are allowed to stay in Botswana for a maximum of 90 days every 12 months, so a 30-day visa may be extended twice. Visas can be extended for free at immigration offices in Gaborone, Francistown, Maun and Kasane. Whether you’re required to show an onward ticket and/or sufficient funds at this time depends on the official(s).

Anyone travelling to Botswana from an area infected with yellow fever needs proof of vaccination before they can enter the country.


Banking and Currency

Money

There are ATMs in major towns. Credit cards are accepted in most top-end hotels, but lodges and tour operators require advance payment by bank transfer. Otherwise, bring US dollars in cash.

ATMs

Credit cards can be used in ATMs displaying the appropriate sign, or to obtain cash advances over the counter in many banks – Visa and MasterCard are among the most widely recognised. Transaction fees can be prohibitive and usually apply per transaction rather than by the amount you’re withdrawing – take out as much as you can each time. Check also with your bank before leaving home to see if some banks have agreements with your home bank that work out cheaper than others.

You’ll find ATMs at all the main bank branches throughout Botswana, including in Gaborone, Maun, Francistown and Kasane, and this is undoubtedly the simplest (and safest) way to handle your money while travelling.

Cash

The unit of currency is the Botswanan pula (P). Notes come in denominations of P10, P20, P50 and P100, and coins (thebe, or ‘shield’) are in denominations of 5t, 10t, 25t, 50t, P1, P2 and P5.

Most common foreign currencies can be exchanged, but not every branch of every bank will do so. Therefore it’s best to stick to US dollars, euros, UK pounds and South African rand, which are all easy to change.

Foreign currency, typically US dollars, is also accepted by a number of midrange and top-end hotels, lodges and tour operators. 

Most banks and foreign-exchange offices won’t touch Zambian kwacha and (sometimes) Namibian dollars; in border areas you can sometimes pay at some businesses with the latter. 

There are five commercial banks in the country with branches in all the main towns and major villages. 

Changing Money at the Border

Credit & Debit Cards

All major credit cards, especially Visa and MasterCard, but also American Express and Diners Club, are widely accepted in most shops, restaurants and hotels (but only in some petrol stations).

Major branches of Barclays Bank and Standard Chartered Bank also deal with cash advances over the counter and don’t charge commissions for Visa and MasterCard. Almost every town has at least one branch of Barclays and/or Standard Chartered that offers foreign-exchange facilities, but not all have the authority or technology for cash advances.

Tipping

While tipping isn’t obligatory, the government’s official policy of promoting upmarket tourism has raised expectations in many hotels and restaurants. A service charge may be added as a matter of course, in which case there’s no need to leave a tip. If there is no service charge and the service has been good, leave around 10%.

It is also a good idea to tip the men who watch your car in public car parks and the attendants at service stations who wash your windscreens. A tip of around P10 is appropriate.

Guides and drivers of safari vehicles will also expect a tip, especially if you’ve spent a number of days under their care.

Most safari companies suggest the following as a rule of thumb:

  • guides/drivers – US$10 per person per day
  • mokoro trackers and polers – US$5 each per person per day
  • camp or lodge staff – US$10 per guest per day (usually placed in a communal box)
  • transfer drivers and porters – US$3

Travellers Cheques

Travellers cheques can be cashed at most banks and exchange offices. American Express (Amex), Thomas Cook and Visa are the most widely accepted brands. Banks charge anywhere between 2% and 3% commission to change the cheques; Barclays usually offers the most efficient service and charges 2.5% commission for most brands.

As a general rule, it is preferable to buy travellers cheques in US dollars, euros or UK pounds. Get most of the cheques in largish denominations to save on per-cheque commissions.

You must take your passport with you when cashing cheques.


Travel, Transport and Getting Around

Public transport in Botswana is geared towards the needs of the local populace and is confined to main roads between major population centres. Although cheap and reliable, it is of little use to the traveller as most of Botswana’s tourist attractions lie off the beaten track.

Driving off the main roads in Botswana is only recommended to expects in 4x4 vehicles, that are equipped correctly. Most lodges offer transfers or they can be arranged. If, however, you will be driving in Botswana: your home driving licence will be accepted (with an official English translation if necessary; driving is on the left side of the road; and the national speed limit is on tarred roads is 120km/h and 60km/h in towns and villages).

Be sure to watch out for wild animals on the roads!

There are major airports in Maun, Kasane and Gaborone, while smaller charter flights are used to get to the other top attractions and camps. There is a strict luggage restriction for all guests travelling by light aircraft transfers of 20kg (44lbs), 25cm (10 inches) wide x 30cm (12 inches) high and 62cm (24 inches) long per person in soft, manageable bags, which includes hand baggage and camera equipment. No
hard suitcases and no bags with wheels or frame. This is for safety and logistical reasons.
The aircraft in use are Grand Caravans, Airvans and a Kodiak which are perfect for the bush landing strips in Northern Botswana. However, weight is a safety issue and the small luggage storage pod restricts the storage/transfer of any large or solid suitcases. Please do not bring Samsonite or similar hard suitcases.
Guests are welcome to store excess luggage in our Maun office provided that their safari begins and ends in Maun. If this is the case, guests must make sure they pack smaller bags in advance to avoid delays to onward travel at Maun Airport. Should clients arrive with excessive luggage they will be asked to re-pack into smaller bags or to leave their luggage behind UNLESS they have pre-arranged extra space in the plane by means of booking an additional seat (at full seat rate).


Health and Medical Information

As long as you stay up-to-date with your vaccinations and take basic preventive measures, you’re unlikely to succumb to most serious health hazards. While Botswana does offer an impressive selection of tropical diseases, it’s more likely you’ll get a bout of diarrhoea or a cold than an exotic malady. The main exception to this is malaria, which is a real risk.

A little predeparture planning will save you trouble later. Get a check-up from your dentist and from your doctor if you have any regular medication or chronic illness, eg high blood pressure or asthma. You should also organise spare contact lenses and glasses (and take your optical prescription with you); get a first-aid and medical kit together; and arrange necessary vaccinations.

Travellers can register with the International Association for Medical Advice to Travellers (www.iamat.org), which provides directories of certified doctors in-country. 

If you are bringing medications with you, carry them in their original containers, clearly labelled. A signed and dated letter from your physician describing all medical conditions and medications, including generic names, is also a good idea. If carrying syringes or needles, be sure to have a physician’s letter documenting their medical necessity.

Recommended Vaccinations

The World Health Organization (www.who.int/en/) recommends that all travelers be covered for diphtheria, tetanus, measles, mumps, rubella, and polio, as well as for hepatitis B, regardless of their destination. The consequences of these diseases can be severe, and outbreaks do occur.

According to the Centers for Disease Control & Prevention (www.cdc.gov), the following vaccinations are recommended for Botswana: hepatitis A, hepatitis B, rabies and typhoid, and boosters for tetanus, diphtheria, and measles. Yellow fever was not a risk in the region at the time of writing, but the certificate is an entry requirement if you’re coming from an infected region.

Health Insurance

In Botswana, most doctors expect payment in cash. Find out in advance whether your insurance plan will make payments directly to providers, or will reimburse you later for overseas health expenditures. It’s also vital to ensure that your travel insurance will cover any emergency transport required to get you to a hospital in a major city, or all the way home, by air and with a medical attendant if necessary. Not all insurance covers this, so check the contract carefully. If you need medical assistance, your insurance company might be able to help locate the nearest hospital or clinic, or you can ask at your hotel. In an emergency, contact your embassy or consulate.

In Botswana

Availability & Cost of Healthcare

Good-quality health care is available in all major urban areas in Botswana, and private hospitals are generally of an excellent standard. Public hospitals, by contrast, are often underfunded and overcrowded, and reliable medical facilities are rare in off-the-beaten-track areas.

Prescriptions are generally required in Botswana. Drugs for chronic diseases should be brought from home. There is a high risk of contracting HIV from infected blood transfusions if you need to receive a blood transfusion. To minimize this, seek out treatment in reputable clinics. The BloodCare Foundation (www.bloodcare.org.uk) is a useful source of safe, screened blood, which can be transported to any part of the world within 24 hours.

Tap Water

Stick to bottled water.


Safety Notices

Specific medical conditions need to be advised upon booking; this assists the Camp Managers in making suitable prior arrangements and/or raising awareness in the case of a medical emergency. Ker & Downey Botswana camps have 24-hour access to Okavango Air Rescue (OAR) and in the case of emergency a medical evacuation facility is available.
Emergency evacuation insurance is included in our rates; however, the OAR professionals define the nature of the ‘emergency’ and the transfer is to the closest medical facility that has the capacity to deal with the specific injury/illness. Treatment once at the medical facility is not covered.
It is strongly recommended that all guests take out private travel/medical insurance which will cover them for the duration of their stay and that the details of this insurance (policy number, insurance company and emergency contact number) is lodged with their agent and our Camp Managers. This assists with efficient processing of the emergency evacuation.

Botswana is considered a safe travel destination and is both financially and politically stable having been spared much of the unrest and turmoil which plagues so many countries in Africa. As is the case elsewhere, the larger cities and population centres generally have the
most crime, but once you are on safari, such problems are all but non-existent. It is, however, a good idea to leave your valuables (expensive watches, jewellery, etc.) at home thus eliminating the temptation for possible thievery. Luggage locks are always advisable when flying.


Food, Drink and Cuisine Advice

Food and water safety:  
Can you drink the tap water: Yes within major cities 
Fresh fruit and veg: Yes within major cities 
Ice: Yes within major cities 
Meat: Yes within major cities 
Street food: Yes within major cities 
 
Local cuisine: Food centres around meat such as goat, beef, chicken and fresh water fish, and a maize meal known locally as “pap”.  Adventurous culinary enthusiasts may want to try the traditional speciality of Mopane Worms, while those with a sweet tooth should make sure to sample the local Kalahari Truffles (made as a dessert) and unusual fruit called Marula. It is believed that watermelon originated here.  

Drinks:  Bojalwaja Setswana (the beer of Botswana) - created using fermented sorghum seeds.  

Tipping: 10%, usually added to the bill at restaurants. It is also customary to tip game drivers and guides.


Climate and Weather

Botswana's climatic pattern is typical of southern Africa, although its rainfall is less than countries further east. The rains in Botswana come mostly between December and March, when average minimum temperatures are in the low 20°s. Some days will be bright and sunny, some will have afternoon thunderstorms, and some will just be grey.

As with Namibia, April and May in Botswana are generally lovely, with the sky clear and the landscape green. Night temperatures start to drop during these months, especially in the Kalahari. Note that places in and around the Okavango tend to have less extreme, more moderate temperatures than the drier areas of the Kalahari.

From June to August the night-time temperatures in drier areas can be close to freezing, but it warms up rapidly during the day, when the sky is usually clear and blue. It's now very much 'peak season' for most safari areas: the land is dry in most areas so the animals congregate around the few available water sources.

This continues into September and October, when temperatures climb again, drying the landscapes and concentrating the game even more. This is the best time for big game safaris – although October can feel very hot, with maximum temperatures sometimes approaching 40°C.

November is difficult to predict, as it can sometimes be a continuation of October's heat, whilst sometimes it's cooled by the first rains; it's always an interesting month.


Clothing and Dress Recommendations

In summer, lightweight, lightcoloured cottons are preferable. Avoid synthetic materials and black clothing, as they increase perspiration and discomfort. In winter, wear trousers, longsleeved shirts / blouses and jerseys. From May – August, night temperatures can fall below zero degrees celsius, so warm jerseys and jackets are vital, especially on morning and evening game drives. Garments of neutral colours that blend with the bush and forest are advisable for safaris and game viewing. Bring a lightweight jacket and/or jersey for unexpected temperature changes or rain. Closed, comfortable walking shoesor gym shoes are a must in all seasons. Special attention should be given to protection from the sun. Bring a sunhat, good quality sunscreen, sun lotion and polarised sunglasses. Wide brimmed sun hats are essential.


Internet Availability

Internet cafes: Yes in cities 
Accommodation options: Yes 
Restaurants: Yes in cities 
Cafes: Yes in cities 
Shopping malls: Yes 
Public parks: No 
Libraries: Yes in cities 


Electricity and Plug Standards

Electrical sockets (outlets) in Botswana are the "Type M " South African SABS1661 ("Large" 15 amp BS-546) sockets. This is actually an old British standard. The "Type M " South African plug and socket is not to be confused with the "Type D " Indian plug and socket. In pictures, they look very similar, but the South African type is much larger than the Indian type, and they are physically incompatible. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into.

Electrical sockets (outlets) in Botswana usually supply electricity at between 220 and 240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need.

But travel plug adapters do not change the voltage, so the electricity coming through the adapter will still be the same 220-240 volts the socket is supplying. If you need to use appliances that are not compatible with 220-240 volt electrical input, you will need a voltage converter.


General Guidance

Please be advised that the Samsung Galaxy Note 7 is not permitted on any flights in Botswana due to the possible fire hazard associated with the device. Many thanks for your co-operation

New Immigration requirement for travelling to Botswana with children under 18 years old:

· Parents travelling to South Africa and Botswana with children under 18 years old are required to produce an unabridged birth certificate (including details of the child’s father as well as mother) for all children travelling in addition to their valid passports.

· In the event that one parent is not travelling with the child, the other parent’s affidavit consenting to such travel should be availed. However, an affidavit will not be required if the father’s name does not appear on the child’s birth certificate.

· Adults travelling with children under 18 years old who are not the parents must produce a signed affidavit from both parents stating that the identified adult has been given their authority to travel with their child, said adult will need unabridged birth certificate of all children in their care.

This new requirement has taken effect on 1st June 2015 for South Africa and on 1st October 2016 for Botswana.

What to bring
TRAVEL DOCUMENTS
Passport with appropriate visas
Health Certificates as recommended by your physician for your specific destination(s)
Airline tickets (always reconfirm reservations 72 hours in advance)
Customs registration (sometimes required for cameras, videos, binoculars and expensive watches)
ACCESSORIES
Good binoculars
Flashlight – optional 
Reading materials
Pen and paper, or writing journal/diary
Locks for luggage
Pack your equipment in a good, soft-sided case, and carry it on the plane with you. Africa can be dusty and you should protect your equipment well. Plastic ‘Ziploc’ bags or cloth pillowcases are ideal means of covering and storing your photographic equipment during your safari.

PACKING LIST – suggestion only
CLOTHING
Pair of lightweight slacks or jeans (women may prefer skirts or culottes)
Wind-breaker or bush jacket
Shirts- three long and three short sleeved
Pairs of shorts/skorts
Pair of comfortable walking shoes, tennis shoes or lightweight hiking boots
Warm sweater for evenings and early mornings
Underclothing
Pyjamas or sweat suit for sleeping
Pair socks
Swimsuit
Sun protective hat
Pair of flip flops
Lightweight rain jacket (November – April)
Warm and windproof jacket, gloves, hat (May – August)
Pair of light shoes for evenings
TOILETRIES
Aspirin
Antiseptic cream
Chapstick or lip balm
Sunscreens
Band Aids
Extra pair or prescription glasses or contact lenses
Anti-diarrhoea medicine
Skin moisturiser
Eye and nose drops
Antihistamine if you suffer from allergies/hay fever as the grass and dust levels can be quite high
Shaving kit
Toothbrush and toothpaste
Hairbrush
Deodorant
Shampoo & Conditioner – although provided
Nail clippers
Personnel toiletries
Insect repellent (containing DEET)
Sunglasses
Moist towelettes


Zimbabwe

Zimbabwe invites slow, meaningful travel. Think big skies, warm welcomes, and days shaped by wildlife, culture, and time outdoors.

Start with a focus: perhaps Victoria Falls with a safari in Hwange, where elephant herds and open savannas set the pace. Or choose the Zambezi—canoeing and walking in Mana Pools, with a few lazy days on Lake Kariba. Another route leans into history and scenery: the granite domes of Matobo Hills, the stone walls of Great Zimbabwe, and the cool forests of the Eastern Highlands. You might also keep Gonarezhou’s red cliffs for a later chapter.

You won’t fit it all in one journey—and that’s the charm. Pick a pair of regions that speak to you now, then leave room for what comes next. Zimbabwe rewards return visits, each trip adding new corners, new stories, and new favorite places.


Banking and Currency

Currency

Zimbabwe uses their own currency called Bond as it's own unit of currency (the Zimbabwe Dollar) is suspended. Rand and Euros are accepted currencies at most places. Dollar - Euros and Rans are accepted at few hotels and at some supermarkets. It is advised to carry small denominations of change with you, however it is best to pay for as much as possible outside of the country.

Banking

Banks in Zimbabwe are open for business Monday, Tuesday, Thursday and Friday from 08h00 to 15h00, on Wednesdays from 08h00 to 13h00 and Saturdays from 08h00 to 11h30. They are closed on Sundays and Public Holidays.


Travel, Transport and Getting Around

Taxis are safe and reliable, and can be booked through your hotel front desk. Taxis in cities travel within a 40km radius of the city. Always take a taxi at night.

Major airlines fly into Victoria Falls, Harare and Bulawayo. Charter flights are available to most attractions and camps.

Zimbabwe has a good road infrastructure, by African standards, although potholed. Between major towns, there are frequent road blocks. Traffic drives on the left side of the road.

If you are driving yourself around Zimbabwe, be sure to check on fuel availability in advance. If you are covering long distances within the country, ensure you carry extra fuel in 5 or 10lt metal containers in case of emergency. Fuel is generally available, but supply can fluctuate. Fuel is only available for cash.


Health and Medical Information

Vaccinations (obligatory)

All visitors to Zimbabwe over 1 year of age are required to have valid Cholera and Yellow Fever Vaccinations if coming from an infected area/country. The World Health Organization (WHO) provides a list of yellow fever countries.

The yellow fever vaccine is recommended if you're traveling to:

* an area where yellow fever is found
* a country that requires you to have a certificate proving you have been vaccinated against yellow fever if you traveled in an endemic country.

To    prevent    the    international    spread    of    the    disease    by    protecting    countries    from    the    risk    of    importing    or    spreading    the    yellow    fever   virus.    These    are    requirements    established    by    the    country.

Vaccinations (recommended)

Malaria: although no vaccination exists, a prophylaxis with Lariam (mefloquine), Malarone (atovaquone/proguanil), or Doxycycline is recommended for all areas.

Useful vaccinations - depending on the type of travel - include Hepatitis A and Typhoid as these can be contracted through contaminated food and water regardless of where you eat or stay.

Make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella, diphtheria-tetanus-pertussis, varicella, and polio.

It is wise to consider vaccination against rabies if you intend to be working closely with animals or camping in the bush amid wild animals. Hepatitis B is not really an issue provided one avoids sharing “body fluids”.

 


Food, Drink and Cuisine Advice

Zimbabwe's native cuisine is based on sadza, a cooked porridge made from ground maize which is normally be accompanied by some tasty relish, perhaps made of meat and tomatoes, or dried fish. Safari camps will often prepare sadza if requested, and it is almost always available in small restaurants in the towns.

Camps, hotels and lodges that cater to overseas typically serve a variety international fare, and the quality of food prepared in the most remote bush camps is usually excellent.

If you are driving yourself around and plan to cook, then get most of your supplies in main towns. There are a number of South African shopping chains operating in Zimbabwe which will generally have all that you will need.

Water in the main towns is usually purified.. The locals drink it, and are used to the relatively innocuous bugs that it may harbour. If you are in the country for a long time, then it may be worth acclimatising yourself to it. However, if you are in Zimbabwe for just a short period of time, then try to drink only bottled, boiled, or treated water available in towns and from all camps, lodges and hotels.


Climate and Weather

In Zimbabwe, the rains come principally in December, January,February and March; the further north you are, the earlier the precipitation arrives and the later it leaves. Zimbabwe's higher eastern areas usually receive more rainfall than the lower-lying western ones.

By April and May most of the rain is gone, leaving a verdant setting, which is starting to dry out. Especially in more southerly and higher locations, the night-time temperatures start to drop.

The nights in June, July and August become much cooler, so don't forget to bring some warmer clothes, in case you want to spend an evening outside; the days are still clear and warm. For Zimbabwe, this is the start of the 'peak season'– days are often cloudless and game sightings continually increase.

Into September and October the temperatures rise once again: Zimbabwe's lower-lying rift valley – Mana Pools – can get very hot in October. During this time, you'll see some fantastic game, as the Zimbabwe's wildlife concentrates around the limited water sources.

November is unpredictable; it can be hot and dry, it can also see the season's first rainfalls – and in this respect it's a very interesting month, as on successive days, you can see both weather patterns.


Clothing and Dress Recommendations

When in Zimbabwe the cardinal rule is to wear casual, comfortable clothes during the day as temperatures can get very hot. It is advisable to wear light loose fitting clothing, such as cotton or linen, as they are cool and easy to wash. Warmer clothes are advised for the evenings and rainwear for the wet season.

A brimmed hat and sunglasses are a good idea year round. Long sleeved shirts and long trousers will also guard against the scourching sun rays. It is recommended you wear light shoes, especially if your itinerary entails a lot of walking.

For safaris, please remember to wear appropriate clothing and shoes. Earth colour clothes, such as browns and greens are advisable.


Internet Availability

Internet cafes: Limited, mainly in major cities
Accommodation: Yes, including hotels, guesthouses, and lodges
Restaurants: Yes
Cafes: Yes
Shopping malls: Limited
Public parks: Limited, in urban areas
Libraries: Limited


Electricity and Plug Standards

Current is 220/240 volts at 50 cycles per second. Both square and round plugs are used.


back to top