Inspiration Africa was founded and is owned by Bruno Van den Bossche, drawing on more than three decades of experience in the international travel industry and an extensive first-hand knowledge of Africa.
Operating both as a Destination Management Company and tour operator, Inspiration Africa has its own local operational bases in Namibia, Botswana, Zimbabwe, Zambia and Malawi, with dedicated specialist operations for Kilimanjaro. Beyond these core destinations, we design and operate journeys across the African continent and the Indian Ocean islands through a carefully selected network of trusted local partners and specialists.
Our focus is firmly on tailor-made travel. Every journey is built around the traveller rather than around a fixed programme, allowing us to create everything from private FIT itineraries and family journeys to specialist expeditions, themed travel and small groups.
What defines Inspiration Africa most is the way we work. We are known for our creativity, attention to detail and reliable delivery, but equally for remaining close to our clients throughout the journey. We are reachable, responsive and continuously on the ball, ready to adjust, solve and assist whenever circumstances require it.
Our objective is simple: to combine deep local knowledge, creative itinerary design and strong operational control to deliver African journeys that work beautifully on paper — and even better on the ground.
INSPIRATION AFRICA Terms and Conditions
MALIBA MAKASI TOURISM OÜ - MASTER TERMS & CONDITIONS
Version: May 2026
These Terms & Conditions apply to travel-related services provided by Maliba Makasi Tourism OÜ, an Estonian-registered tour operating company, whether operating under its own corporate name or through one of its trading brands.
Company Details
Maliba Makasi Tourism OÜ
Registry Code: 14710366
VAT Number: EE102153758
Registered Office: Pärnu mnt 10, 10148 Tallinn, Estonia
Maliba Makasi Tourism OÜ trades, among others, under the following brands:
Inspiration Africa
Inspiration Kilimanjaro
360° Gondwana
eXplorAction Travel
Terra Africa Trails
References in these Terms to “Maliba Makasi Tourism OÜ,” “the Company,” “we,” “us” or “our” refer to the legal contracting entity, regardless of the trading brand appearing on the itinerary, proposal, website, invoice or correspondence.
The individual brands are commercial and operational identities and are not separate legal entities.
Maliba Makasi Tourism OÜ is registered in Estonia to conduct tour operating activities and operates in accordance with applicable Estonian tourism and consumer legislation.
The Company maintains the statutory insolvency protection/security required for its activities. At the date of publication of these Terms, the declared guarantee amounts to EUR 100,000 and is provided through Salva Insurance Company.
The relevant Estonian supervisory authority is the Consumer Protection and Technical Regulatory Authority – TTJA.
PART 1 – SCOPE OF OUR SERVICES
1.1 Package Travel
The majority of our business consists of individually designed travel arrangements combining several travel services into a single itinerary.
Where an arrangement qualifies as a package travel contract under applicable Estonian law, Maliba Makasi Tourism OÜ acts as the tour organiser and accepts the responsibilities imposed upon an organiser by mandatory law.
We believe strongly in a simple operational principle:
We take responsibility for what we do, what we arrange as part of our package, and what falls within our reasonable control.
Where we make a mistake, we will acknowledge it and work to correct it.
Nothing in these Terms is intended to exclude or restrict rights or responsibilities which cannot legally be excluded.
1.2 Stand-Alone and De-Packaged Travel Services
We occasionally arrange or facilitate individual travel services separately from a package, including:
accommodation;
rental vehicles;
transfers;
isolated activities;
travel insurance;
airline ticketing assistance;
and other stand-alone travel services.
Where a service is genuinely purchased independently from a package, the contractual conditions applicable to that individual service and its Supplier may apply.
The legal classification of an arrangement is determined by applicable law and by the way in which the services are actually offered, contracted and paid for, rather than merely by the terminology used in our documents.
1.3 MICE, Corporate and Business Travel
Meetings, incentives, conferences, events and other corporate travel arrangements may be governed by a specific General Business Travel Agreement, MICE Agreement or other negotiated commercial contract entered into between Maliba Makasi Tourism OÜ and the corporate or professional client.
Where such an agreement qualifies for the business-travel exclusion provided by applicable Estonian and European legislation, the consumer package-travel provisions will not apply to the extent permitted by law.
The specific signed commercial agreement takes precedence over these general Terms where the two differ.
PART 2 – FORMATION AND MANAGEMENT OF THE TRAVEL CONTRACT
2.1 Proposals and Quotations
Our travel arrangements are predominantly tailor-made.
A proposal, itinerary or quotation therefore represents the services, prices and conditions available based on the information available when it is prepared.
Unless specifically stated otherwise, a quotation is not a guarantee of availability until the relevant services have been secured.
2.2 Confirmation
A travel arrangement may be confirmed by:
written acceptance by email or another durable written form;
signature of a travel contract;
payment of the requested deposit or full amount;
or another clear written acceptance of the proposal.
Going forward, Maliba Makasi Tourism OÜ may require clients to sign a specific travel contract incorporating these Terms & Conditions.
Payment of an invoice relating clearly to a travel proposal will also constitute acceptance of the services and contractual conditions to which that invoice refers.
2.3 Contractual Documentation and Order of Priority
The contractual relationship may consist of:
the signed Booking or Travel Contract;
specifically agreed Special Conditions;
the confirmed itinerary and quotation;
these Master Terms & Conditions;
applicable Supplier conditions for individual services.
Where specially negotiated conditions differ from these Terms, the specifically agreed written conditions will prevail, subject always to mandatory law.
The version of these Terms applicable to a booking is the version supplied to or accepted by the Client when the travel contract is confirmed.
Previous versions may remain archived on our websites for reference.
2.4 Changes Before Travel
Tailor-made itineraries often evolve between the initial proposal and final departure.
Changes requested by the Client will be considered confirmed once they have been accepted in writing and any resulting price adjustment has been agreed.
Changes may affect availability, rates, cancellation conditions and deposits.
PART 3 – RESERVATIONS, DEPOSITS AND PAYMENTS
3.1 Deposit
Unless specifically stated otherwise, a deposit of 30% of the total confirmed travel price is payable upon confirmation.
Certain services may require larger or earlier deposits because of Supplier requirements, including:
exclusive-use properties;
private charters;
villas;
yachts;
major events;
high-season bookings;
specialist expeditions;
limited-capacity services;
or other highly committed inventory.
Any materially stricter deposit or cancellation condition will be communicated to the Client before confirmation and may be specifically acknowledged in the travel contract.
3.2 Balance
Unless otherwise specified, the full balance is payable 45 days before commencement of the trip.
For bookings confirmed within 45 days of departure, full payment is normally due immediately upon confirmation.
Services are not considered fully secured until required payments have been received.
3.3 Additional Services
Services requested after confirmation or during travel are payable according to the conditions communicated at that time.
We may require immediate payment by bank transfer, payment card or another agreed payment method before confirming such additional services.
PART 4 – PRICES, CURRENCIES AND PAYMENT METHODS
4.1 Our Pricing Philosophy
Travel prices are calculated in good faith based upon confirmed or reasonably anticipated Supplier rates, taxes, government charges and foreign exchange rates.
Travel is our business, and small cost variations inevitably occur.
Our normal philosophy is not to inconvenience Clients over insignificant changes. Small variations forming part of normal commercial risk are generally absorbed by us.
We reserve price-adjustment mechanisms for circumstances in which external changes become material.
4.2 Price Changes After Confirmation
After conclusion of a package travel contract, a price increase will only be applied where permitted by applicable law and where caused by factors such as:
changes in passenger transport costs resulting from fuel or other energy prices;
changes in taxes or fees imposed by third parties, including tourism levies, park fees, airport charges or similar governmental charges;
or material changes in exchange rates relevant to the package.
Where applicable law provides the Client with a corresponding right to a price reduction following a decrease in these costs, that right will equally apply.
Any permitted increase will be calculated transparently and communicated within the legally required period.
Where a proposed increase exceeds the threshold at which applicable law gives the traveller additional cancellation or modification rights, those rights will be respected.
4.3 Foreign Exchange
A significant portion of our procurement is undertaken in currencies different from the currency in which the Client may be invoiced.
We assume ordinary foreign-exchange management risk associated with our own operational decisions, including forward purchases or forward cover undertaken by us.
Where a price-adjustment clause is legally applicable because of a material change in a relevant exchange rate, the exchange rate used in preparing the quotation will be identified or capable of being established.
We do not seek to reopen confirmed travel prices for insignificant currency movements.
4.4 Fuel and Transport Costs
Material increases in fuel or energy costs may affect private charters, air transfers, helicopters, boat charters and exceptionally long-distance road transportation.
Any adjustment will only be made where permitted by applicable law and will be supported by a reasonable calculation of the changed underlying cost.
4.5 Bank Transfers
Payment by bank transfer is accepted in currencies agreed on the applicable invoice.
Our principal operating currencies may include:
EUR;
USD;
ZAR;
GBP;
and other currencies specifically agreed.
Payments must reach us net of all sending and intermediary bank charges.
4.6 Payment Cards and Payment-Cost Reduction
Processing a payment by credit or charge card creates a real merchant cost which, particularly on premium, corporate and non-European cards, can represent a significant percentage of the transaction.
Our standard selling price may therefore include a reasonable provision for payment-processing costs.
Where the Client elects to pay by bank transfer net of all bank charges, and this materially reduces our cost of receiving payment, Maliba Makasi Tourism OÜ may offer a corresponding bank-transfer reduction or rebate.
We will not impose a payment-card surcharge where such a surcharge is prohibited by applicable law.
Where additional payment charges are legally permitted for a particular card or payment instrument, they will be disclosed before payment and will not exceed the costs permitted by applicable law.
Clients choosing a credit card primarily to obtain loyalty benefits or travel-insurance protection should understand that such benefits are financed through the economics of the payment-card system and are not necessarily free of underlying cost.
4.7 Insurance Provided Through Credit Cards
Some payment cards include travel-related insurance.
The scope and quality of these policies vary considerably.
It is entirely the Client's responsibility to verify:
who is insured;
what travel expenditure must be paid with the card;
medical limits;
emergency assistance;
evacuation and repatriation;
cancellation cover;
curtailment cover;
airline disruption cover;
exclusions;
excesses;
age limitations;
maximum trip duration;
and geographical exclusions.
Maliba Makasi Tourism OÜ cannot determine whether a Client's credit-card insurance is adequate unless specifically engaged to review such cover.
For regular travellers, a comprehensive annual travel insurance policy is often worth considering because it may provide broader year-round assistance independently of the payment method used for an individual journey.
PART 5 – ACCOMMODATION AND GROUND SERVICES
5.1 Accommodation
Unless specified otherwise, accommodation prices are based on two persons sharing a double or twin room.
Single occupancy normally attracts a supplement.
Triple rooms, family units, interconnecting rooms and other configurations are subject to availability and individual property policies.
5.2 Accommodation Substitution
We place considerable importance on the character and positioning of the properties selected.
If a confirmed property becomes unavailable or can no longer reasonably provide the agreed service, we will communicate openly with the Client and involve the Client, wherever circumstances reasonably allow, in selecting the alternative.
Our objective will be to provide an alternative of comparable:
quality;
character;
location;
overall experience;
and purpose within the itinerary.
A technical star rating alone does not necessarily represent equivalence.
Where mandatory law gives the Client specific rights because a proposed change is significant, those rights remain unaffected.
5.3 Ground Transportation
Transportation may include:
sedans;
SUVs;
4x4 safari vehicles;
minibuses;
microvans;
coaches;
boats;
trains;
specialist vehicles;
and other locally appropriate forms of transport.
Vehicle selection depends upon destination conditions, group size, availability, terrain and the requirements of the itinerary.
We normally use professional independent transportation Suppliers and take reasonable care in selecting them.
Where transportation forms part of our package, our responsibilities as package organiser remain governed by applicable law notwithstanding that the physical service is performed by an independent Supplier.
PART 6 – AIR TRAVEL
6.1 International and Scheduled IATA Air Travel – Deliberately Separate From Our Packages
Maliba Makasi Tourism OÜ has made a deliberate commercial decision not to incorporate international and conventional scheduled IATA airline tickets into its travel packages unless a particular contract expressly states otherwise.
Airlines operate under their own contracts of carriage and are responsible for:
operating their flights;
schedules;
cancellations;
delays;
denied boarding;
baggage handling;
aircraft substitutions;
schedule changes;
ticket refunds;
and other obligations arising from their contract of carriage and applicable passenger-rights legislation.
We will gladly assist Clients in identifying the most appropriate air-travel solution to connect with an itinerary.
Our assistance may include professional advice regarding:
routing;
schedules;
airlines;
cabin classes;
connection times;
through-ticketing;
single versus separate contracts of carriage;
baggage considerations;
and general fare options.
This is a flight sourcing, advisory and decision-support service.
6.2 Procurement of Scheduled Airline Tickets
The actual procurement and ticketing of scheduled/IATA flights will normally take place through a separate direct contract between the Client and a third party.
The Client may:
book directly with the airline online, with or without our assistance;
book through an IATA-accredited travel agent selected by the Client; or
book through an IATA-accredited travel agency recommended by Maliba Makasi Tourism OÜ.
Unless expressly agreed otherwise, the airline ticket:
is contracted separately;
is paid separately;
is subject to the airline or ticketing agency's own conditions;
does not form part of the Maliba Makasi Tourism OÜ package price;
and is not issued by Maliba Makasi Tourism OÜ.
Where mandatory legislation nevertheless classifies a particular arrangement as a package or linked travel arrangement because of the manner in which services have actually been facilitated, the applicable mandatory legal provisions will prevail.
6.3 Air Ticketing Advisory Fee
Sourcing complex international flight solutions requires professional time and expertise.
Maliba Makasi Tourism OÜ may therefore charge a separate air-travel consulting or facilitation fee, normally between EUR 30 and EUR 100 per person, depending upon complexity.
The applicable fee will be disclosed in advance.
6.4 Airline Disruption
When an airline alters or fails to provide separately contracted scheduled transportation, we will make reasonable efforts to assist our Client operationally, including helping assess alternatives and the effect upon the land itinerary.
Such assistance does not transform the separately contracted airline service into a service provided by Maliba Makasi Tourism OÜ.
Any additional land costs, missed services, replacement transportation, accommodation or other financial losses resulting from disruption of separately contracted flights remain subject to:
the Client's rights against the airline;
the airline's applicable passenger-rights obligations;
the Client's insurance cover;
and any mandatory legal rights.
We strongly recommend insurance providing meaningful protection against airline delays, cancellations and resulting travel disruption.
6.5 Bush Flights, Private Charters and Helicopters Included in Our Itineraries
The position is different for flights forming part of a package arranged by us.
These may include:
safari air transfers;
seat-in charter services;
private light-aircraft charters;
helicopters;
sightseeing flights;
and other specialist aviation included in the confirmed itinerary.
Where these services form part of our package, Maliba Makasi Tourism OÜ accepts its responsibilities as package organiser.
We use appropriately authorised aviation Suppliers.
If such a service fails, we will make reasonable efforts to provide a safe, practical and comparable alternative.
Where an appropriate alternative has been offered and the Client chooses a substantially different or upgraded solution purely as a matter of preference, the additional cost of that elective alternative may be for the Client's account, subject to applicable mandatory law.
PART 7 – CLIENT RESPONSIBILITIES, PASSPORTS AND GOVERNMENT FORMALITIES
7.1 General Responsibility
International travel increasingly involves administrative requirements imposed by governments, immigration authorities, customs authorities, health authorities and transport providers.
We will provide reasonable guidance and assistance.
However, the traveller remains ultimately responsible for complying with requirements applying personally to them.
7.2 Entry and Travel Formalities
These may include:
passport validity requirements;
blank passport pages;
visas;
eVisas;
Electronic Travel Authorisations such as ETA or ESTA;
arrival and departure forms;
health declarations;
vaccination certificates;
customs declarations;
temporary-import documentation;
compulsory local insurance;
proof of travel insurance;
proof of accommodation;
onward or return tickets;
parental consent documentation;
birth certificates for minors;
permits;
and other destination or transit requirements.
Requirements can differ according to:
nationality;
passport held;
country of residence;
age;
routing;
transit points;
length of stay;
previous travel history;
health status;
and purpose of travel.
7.3 Our Assistance
Where reasonably possible, we will advise Clients about known requirements and provide documentation relating to services booked through us.
We may request passport information and other personal information necessary to assess travel requirements and operate the booking.
Our advice is provided in good faith based upon information reasonably available at the time.
7.4 Ultimate Authority Rests With Governments
Immigration, health, customs and border authorities are sovereign authorities.
Maliba Makasi Tourism OÜ cannot guarantee that any government, immigration officer, customs authority, health authority or airline will permit a traveller to enter, transit, depart or board, even where the traveller appears to comply with published requirements.
The final decision always rests with the competent authority.
A traveller who fails to obtain or present the required documentation may be:
refused boarding;
refused transit;
refused entry;
fined;
detained;
required to return;
or otherwise prevented from following the itinerary.
Except where the problem results directly from incorrect information or documentation for which Maliba Makasi Tourism OÜ is legally responsible, resulting costs remain the responsibility of the traveller and should be covered where possible through appropriate insurance.
7.5 Travelling With Children
Travellers under 18 may be subject to additional documentation requirements.
Depending on destination and family circumstances, authorities may require:
birth certificates;
proof of parentage;
parental consent;
certified or notarised authorisation;
custody documents;
or other supporting documentation.
Parents and guardians remain responsible for confirming requirements applicable to the child.
PART 8 – HEALTH AND MEDICAL RESPONSIBILITIES
8.1 Medical Advice
We provide general travel-health guidance but do not provide medical advice.
Travellers should consult an appropriately qualified doctor or travel-health clinic concerning their personal medical circumstances and destinations.
8.2 Malaria
Malaria occurs in many destinations in which we operate.
Where relevant, travellers should obtain professional advice concerning prophylaxis and take practical precautions against mosquito bites.
8.3 Vaccinations
Some destinations require vaccination certificates, particularly relating to Yellow Fever and travel from or through affected countries.
Other vaccinations may be recommended depending upon destination and travel style.
It remains the traveller's responsibility to obtain appropriate medical advice and meet compulsory health requirements.
8.4 Pandemics, Epidemics and Health Emergencies
Health regulations may change rapidly during outbreaks, epidemics or pandemics.
They may include testing, vaccination, declarations, quarantine, isolation, insurance or other requirements.
We will make reasonable efforts to inform and assist Clients.
Financial consequences arising from such circumstances are subject to applicable law and the Client's travel insurance.
PART 9 – TRAVEL INSURANCE
9.1 Travel Assistance Insurance Is Compulsory
Maliba Makasi Tourism OÜ requires every traveller to maintain valid and adequate travel assistance insurance throughout the journey.
The policy should provide appropriate cover for:
emergency medical treatment;
hospitalisation;
emergency assistance;
medical evacuation;
repatriation;
and, where appropriate, death or serious accident abroad.
Before departure, we may request:
insurer name;
policy number;
24-hour emergency telephone number;
and other information necessary to obtain assistance.
Where a traveller cannot demonstrate adequate assistance cover, we may require the traveller to obtain appropriate cover before commencing travel.
Where legally and operationally possible, we may facilitate access to an appropriately authorised insurance provider or intermediary.
9.2 Cancellation, Curtailment and Financial-Loss Insurance
Travel assistance insurance and cancellation insurance serve different purposes.
Cancellation, interruption and curtailment cover may protect against financial loss where a traveller is unable to start or complete a journey or incurs substantial additional expenses.
We strongly recommend insurance protecting against:
cancellation;
curtailment;
travel interruption;
airline disruption;
missed connections;
severe weather;
extraordinary events;
unused travel arrangements;
additional accommodation;
additional transportation;
baggage loss or delay;
and other significant financial travel risks.
9.3 The Company Is Not an Insurance Company
Maliba Makasi Tourism OÜ is a tour operator, not an insurer.
We accept the financial responsibilities placed upon us by mandatory law and accept responsibility for our own errors and contractual failures.
However, except where mandatory law places a specific financial obligation upon Maliba Makasi Tourism OÜ, the Client remains responsible for protecting themselves through appropriate insurance against financial losses and additional expenses arising from cancellation, curtailment, interruption, medical emergencies, airline disruption or unavoidable and extraordinary circumstances.
The Client accepts the financial consequences of choosing not to insure risks which could reasonably have been insured.
9.4 Local Medical Air Rescue
Where practical and available, particularly in parts of Africa, we may include or recommend membership of a local medical air-rescue scheme commonly referred to as a Flying Doctors service.
Such schemes normally provide emergency evacuation to an appropriate medical facility but do not replace comprehensive medical insurance.
Subsequent treatment, hospitalisation or international repatriation remains subject to the Client's own insurance arrangements.
PART 10 – CHANGES, EXTRAORDINARY CIRCUMSTANCES AND FORCE MAJEURE
10.1 Our Operational Approach
Travel takes place in the real world.
Weather, road conditions, wildlife movements, technical problems, strikes, border decisions, political events and other circumstances may occasionally require an itinerary to be adjusted.
Our first objective is always operational:
solve the problem, protect the traveller and preserve the overall travel experience.
10.2 Unavoidable and Extraordinary Circumstances
For the purposes of these Terms, unavoidable and extraordinary circumstances include situations beyond the reasonable control of the party invoking them and whose consequences could not reasonably have been avoided even if all reasonable measures had been taken.
Examples may include:
natural disasters;
extreme weather;
war or armed conflict;
serious civil unrest;
terrorism or serious security incidents;
major epidemics or pandemics;
government restrictions;
border closures;
widespread industrial action;
airspace closures;
or comparable extraordinary events.
10.3 Our Responsibilities
Where mandatory package-travel legislation gives the Client specific rights arising from unavoidable and extraordinary circumstances, those rights will be respected.
Where we are legally required to provide assistance, alternative arrangements, refunds, accommodation or other remedies, we will comply with those obligations.
10.4 Limits of the Company's Role
Compliance with mandatory legal obligations does not make Maliba Makasi Tourism OÜ an insurer against every financial consequence of an extraordinary event.
We are not responsible for losses, damages or additional expenses which applicable law does not place upon us and which arise solely from circumstances outside our reasonable control.
This is one of the principal reasons why comprehensive cancellation, curtailment, disruption and additional-expense insurance is strongly recommended.
We will nevertheless make reasonable efforts to assist the Client operationally and to recover refundable monies from Suppliers wherever possible.
PART 11 – CANCELLATION BY THE CLIENT
11.1 Standard Cancellation Conditions
Unless specific conditions have been agreed, cancellation charges are calculated against the confirmed travel price, excluding separately contracted scheduled airline tickets:
From confirmation until 91 days before departure: 30%
90 to 61 days before departure: 50%
60 to 31 days before departure: 75%
30 days or less before departure / No-show: 100%
11.2 Basis of Cancellation Charges
These charges are intended to reflect the commercial consequences of cancellation, including:
Supplier deposits;
non-refundable commitments;
reservation and administrative work already performed;
contracted inventory;
Supplier cancellation penalties;
services secured exclusively for the Client;
and the declining possibility of reselling reserved services as departure approaches.
Where required by applicable law, we will provide a reasonable explanation of how the applicable cancellation charge has been determined.
11.3 High-Season Conditions
Periods associated with Christmas, New Year, Easter, major events, migration seasons, peak safari periods or other exceptionally high-demand periods may involve stricter conditions.
Unless otherwise specified:
From confirmation until 121 days before departure: 30%
120 to 91 days before departure: 50%
90 to 61 days before departure: 75%
60 days or less before departure / No-show: 100%
11.4 Special Supplier Conditions
Certain services may be subject to cancellation conditions stricter than our standard terms.
This is particularly common for:
private villas;
private aircraft;
yachts;
exclusive-use camps;
special trains;
event tickets;
major events;
expedition services;
and high-demand accommodation.
Any such material condition will be communicated before confirmation.
Where appropriate, it will be specifically incorporated into and separately acknowledged in the Client's travel contract.
If we fail to communicate a more restrictive condition before confirmation, our standard conditions will normally apply instead, subject to mandatory law.
11.5 Cancellation Because of Extraordinary Circumstances
Nothing in our standard cancellation schedule removes any statutory right a Client may have to terminate a package without the normal termination fee where unavoidable and extraordinary circumstances meeting the legal requirements significantly affect performance of the package or transportation to the destination.
PART 12 – PROBLEMS DURING TRAVEL AND COMPLAINTS
12.1 Tell Us Immediately
This principle is fundamental to the way we operate:
Before travel, we can correct a problem.
During travel, we can correct or adjust a problem.
After travel, our ability to correct the experience has largely disappeared.
The Client must therefore notify us without undue delay of any problem, non-conformity, significant dissatisfaction or failure affecting services provided under the itinerary.
The Client should also inform the local Supplier where appropriate.
12.2 Travel Communication and WhatsApp
For many tailor-made travel projects, we establish a dedicated WhatsApp communication group approximately one week before travel.
Its purpose is to provide rapid communication between the Client, our operational team and, where appropriate, relevant local contacts.
Where such a group has been established, the Client is responsible for:
ensuring the correct telephone number has been provided;
joining or accessing the group;
maintaining reasonable connectivity where available;
checking operational messages;
and notifying us promptly of problems.
We recognise that connectivity cannot be guaranteed everywhere.
Where communication is temporarily unavailable, the Client should contact us at the earliest reasonable opportunity.
12.3 Our Right to Remedy a Problem
Where a service does not conform to the confirmed package, we must be given a reasonable opportunity to investigate and remedy the issue where this is possible.
The Client should not incur substantial replacement expenses without first contacting us unless immediate action is reasonably necessary because of an emergency or because communication with us is impossible.
12.4 Written Complaints After Travel
If a matter remains unresolved after travel, we ask the Client to provide a detailed written complaint preferably within 28 days after completion of the affected services.
This allows us to investigate while records and memories remain current.
Failure to submit a complaint within 28 days does not automatically extinguish any mandatory legal rights.
However, failure to notify a problem when it could reasonably have been remedied or its consequences reduced may be taken into account when assessing the matter, to the extent permitted by law.
PART 13 – HIGH-RISK AND OFF-LIMIT DESTINATIONS
13.1 Travel Against Official Advice
Some specialist, expedition or exploration Clients may request travel to regions subject to official government travel warnings.
Our normal recommendation is not to travel to a destination where competent authorities advise against travel.
Nevertheless, in exceptional circumstances and after careful assessment, we may agree to assist an informed Client who deliberately chooses to proceed.
13.2 High-Risk Destination Acknowledgment & Informed Consent
Before accepting such an arrangement, Maliba Makasi Tourism OÜ may require the Client to sign a separate High-Risk Destination Acknowledgment & Informed Consent.
That acknowledgment may address:
applicable government travel warnings;
security conditions;
political instability;
armed conflict;
civil unrest;
crime or kidnapping risks;
restricted consular assistance;
limited medical facilities;
emergency evacuation limitations;
border closures;
transport disruption;
communications limitations;
possible itinerary changes;
insurance exclusions;
and other reasonably identifiable elevated risks.
13.3 Insurance in High-Risk Destinations
This point is particularly important.
Many travel-assistance and insurance policies exclude or restrict cover where the insured voluntarily travels to a destination against official government travel advice.
The Client is therefore responsible for obtaining written confirmation that their policy remains valid for the intended destination and activities.
If normal travel-assistance cover is invalid because of the destination selected by the Client, the Client accepts the substantial personal and financial consequences that may arise from that decision.
13.4 Our Responsibility Remains
A Client's informed decision to travel to a high-risk destination does not excuse Maliba Makasi Tourism OÜ from responsibility for its own negligence, errors or contractual obligations which cannot legally be excluded.
The purpose of the informed-consent procedure is instead to document the Client's deliberate acceptance of inherent and externally created risks which exist independently of our performance.
PART 14 – CHILDREN AND FAMILY TRAVEL
Children's prices vary greatly by destination and Supplier.
As a general indication:
infants under two frequently travel free or at heavily reduced ground-service rates, although airline charges may apply;
children under twelve often benefit from substantial accommodation or ground-service discounts;
certain destinations or Suppliers extend discounts to teenagers;
accommodation discounts frequently depend upon children sharing with one or two adults.
The exact child policy applicable to each booking will be reflected in the quotation.
Age restrictions may apply to certain wildlife activities, walking safaris, adventure activities, gorilla tracking and other specialist experiences.
PART 15 – CONDUCT, PARK RULES AND SAFETY
Clients must comply with:
national park and reserve regulations;
instructions of guides and rangers;
aviation safety requirements;
boating rules;
property rules;
local laws;
and reasonable safety instructions issued by us or our Suppliers.
Wildlife areas are inherently wild environments.
Animals are unpredictable and cannot be treated as domesticated or controlled attractions.
A Client who deliberately disregards reasonable safety instructions may be excluded from an activity where necessary to protect themselves or others.
PART 16 – LIABILITY
16.1 Responsibility for Our Work
Maliba Makasi Tourism OÜ accepts responsibility for its own performance and for the responsibilities imposed upon it as package organiser by applicable mandatory law.
Where we make an error, omit an agreed service or otherwise fail to perform an obligation for which we are legally responsible, we will deal with that responsibility openly and professionally.
16.2 Independent Suppliers
Many travel services are physically delivered by independent hotels, lodges, guides, transport operators, aviation companies, activity providers and other Suppliers.
Where such a service forms part of a package organised by us, our responsibility toward the Client remains subject to the applicable package-travel legislation.
Nothing prevents Maliba Makasi Tourism OÜ from exercising any right of recovery or recourse it may have against the Supplier actually responsible for the failure.
16.3 Events Outside Our Responsibility
Subject always to mandatory law, Maliba Makasi Tourism OÜ is not liable for loss or damage resulting solely from:
the Client's own act or omission;
the act or omission of an unrelated third party where legally recognised as such;
inherent risks knowingly assumed by the traveller;
failure to comply with entry, health or documentation requirements;
or unavoidable and extraordinary circumstances.
Any statutory limitations applicable under international conventions or European transport legislation remain applicable.
PART 17 – DATA, COMMUNICATION AND PRIVACY
To plan and operate travel arrangements, we may need to process and share personal information including:
names;
passport details;
contact information;
dates of birth;
dietary requirements;
mobility requirements;
relevant medical or health information voluntarily provided;
insurance details;
and other information necessary to provide the requested service.
Information will only be shared with Suppliers, authorities or service providers to the extent reasonably necessary to arrange and operate the trip or comply with legal requirements.
Our handling of personal information is additionally governed by our applicable Privacy Policy and European data-protection legislation.
PART 18 – GOVERNING LAW AND DISPUTES
These Terms and the contractual relationship with Maliba Makasi Tourism OÜ are governed by the laws of the Republic of Estonia.
This choice of law does not deprive a consumer of any mandatory protection which applicable European or national law gives them in their country of habitual residence where such protection cannot legally be excluded by agreement.
Disputes should first be raised directly with Maliba Makasi Tourism OÜ so that an amicable solution can be attempted.
Where applicable, consumers may also have access to the relevant Estonian consumer-dispute resolution mechanisms.
Subject to any mandatory consumer jurisdiction rules, disputes falling within the jurisdiction of the Estonian courts will be dealt with by the competent court in Estonia, including Harju County Court where applicable.
PART 19 – FINAL PROVISIONS
19.1 Mandatory Law
Nothing in these Terms is intended to waive, restrict or exclude rights or obligations which cannot legally be waived, restricted or excluded.
If a particular clause is found to be invalid or unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
19.2 Amendments
Any individual contractual amendment requested by the Client must be agreed in writing.
A departure from these Terms applying to one booking does not automatically modify the Terms for another booking.
19.3 Current Version
The applicable Terms & Conditions will be identified by their publication or effective date.
Where these Terms are updated, previous versions may remain available for Clients whose contracts were concluded under an earlier version.
Maliba Makasi Tourism OÜ
Pärnu mnt 10
10148 Tallinn
Estonia
Registry Code: 14710366
VAT: EE102153758
Trading as:
Inspiration Africa | Inspiration Kilimanjaro | 360° Gondwana | eXplorAction Travel | Terra Africa Trails
Draft revised May 2026
