- Transfers between the specified airport and designated accommodation. (Transfers are shared unless otherwise noted).
- Sightseeing and safari activities as detailed in the itinerary.
- Applicable park and concession fees.
- Charter flights are shared and may make up to three stops before your final destination.
- Accommodation on a shared basis in standard rooms unless otherwise noted.
- Meals as specified.
- Clients of African Portfolio Inc. are covered for emergency medical services and/or evacuation transportation while on safari. Note: clients who purchase their own travel insurance are not covered under African Portfolio’s plan. Clients residing outside the United States are not covered by this policy and must purchase independent travel insurance and provide proof of coverage.
- Scheduled international, regional or domestic flights.
- Visas: Online visa applications must be completed by the traveler. The process requires provision of personal information/history as well as certification of authenticity, which African Portfolio cannot legally provide on your behalf.
- Certain entry and activity fees that are payable directly to the camp or lodge.
- Trip Cancellation Protection: African Portfolio Inc. strongly recommends the purchase of additional trip cancellation coverage to protect your investment in the event of an unforeseen cancellation for insurable reasons. Please request more information on the cost to insure the total cost of your trip.
- Trip expenses: Medical expenses, meals or activities not specified or indicated as optional, entrance fees, gratuities to drivers/guides/tour leaders, porterage and excess baggage fees.
- Personal expenses: Included but not limited to costs incurred in conjunction with this trip prior to departure, beverages, laundry, communication costs.
BOOKING YOUR SAFARI:
- African Portfolio Inc. requires the completion of an online client profile on My African Portfolio, acceptance of our Terms and Conditions statement and a $500 per person, non-refundable reservation fee (fully applicable to the tour price) to make a provisional reservation on your behalf.
- African Portfolio Inc. will confirm a provisional reservation upon receipt of a non-refundable deposit of 30% the tour price (fully applicable to the tour price). Travel during peak holiday periods or for groups of 10 travelers or more may be subject to additional deposit or early payment requirements.
- Provisional reservations may be released if the deposit is not received by the stated due date.
- Final payment is due 90 days prior to departure, after which reservations may be released and cancellation penalties applied.
- Deposit and final payments are payable by check or wire transfer.
BOOKING YOUR FLIGHTS:
- African Portfolio will book internal charter flights (scheduled or private) in conjunction with your safari as described in your online itinerary.
- Clients are welcome to make flight arrangements independently; our safari consultants can advise the required flight sectors and times to coordinate with your land arrangements.
- If you prefer the assistance of a specialist, we would refer you to Corporate Traveler, who are part of Flight Centre Travel Group, one of the world’s largest travel companies. They offer reliable and responsive customer service, through a dedicated team so you’ll work with someone that knows you and your air travel preferences. Their dedicated travel manager will also be in communication with us to ensure all your scheduled flights coordinate well with your land arrangements and internal flights.
The first thing that springs to most people’s minds when thinking of Rwanda is its turbulent political history. But today’s Rwanda is a far cry from the nation it was in the mid-90s: the country has emerged from the shadows and has much to offer visitors, most notably the tracking of endangered mountain gorillas in the lush Virunga National Park, which extends across the peaks and jungle-covered slopes of the volcanic Virunga Mountains. Other major tourist attractions include expansive Lake Kivu, ancient Nyungwe Forest with its rich population of primate species, and the game-rich savannah lands of Akagera National Park.
Banking and Currency
Rwanda Franc (RWF) = 100 centimes. Notes are in denominations of RWF 5,000, 2,000, 1,000 and 500. Coins are in denominations of RWF100, 50, 20, 10 and 5.
The import and export of local currency is limited to RWF5000. The import and export of foreign currency is unlimited, but must be declared upon arrival and exchanged within 8 days.
Banking hours: Mon-Fri 0800-1200 and 1400-1700, Sat 0800-1200.
Credit cards are only accepted at a few hotels in Kigali. MasterCard and Visa are the preferred cards.
International Visa cards are accepted at the ATMs at Ecobank head office in Kigali and at Kigali airport. They can also be used at the ATMs at Access Bank head office in Kigali. However, these ATMs are often affected by power cuts. It is best to travel with US dollars, some banks won’t accept pound sterling.
It may be difficult to change traveller's cheques outside Kigali.
Travel, Transport and Getting Around
Akagera Aviation provides helicopter flights all over the country. Rwandair flies internally to the southeastern town of Cyangugu.
There is a lot of work being done to improve the roads, and in some places you will find smooth tarmac, while in others you will be going along pot-holed dirt paths.A 4-wheel drive vehicle is needed for some local roads. There can be landslides on some of the major roads during annual rainfall in spring and autumn.Extra care should be taken at night, as headlight use is erratic. During rainy season some roads can become impassable.
There are no international car hire companies operating in Rwanda, but there are several local companies. You will find these listed in the Eye magazine given away at the airport and in hotels.
Taxis can be found in large towns and cities. Look for the official orange stripe. Fares are reasonable, but should be agreed in advance (ask a local if you think you are being overcharged). Tipping is not expected.
Bicycle and scooter taxis are the quickest and cheapest way to get around in the towns, however they are risky.
Minibus taxis provide links to and from all towns and some villages. Although it is not common for foreigners to travel this way, they are quite safe and efficient. However you will have to wait until they are full before departure if you get on at the start of the route. The Virunga Express (www.virungatravel.com) and Onatracom Express provide more direct intercity links.
Rwandans drive on the right. It is illegal to use a mobile phone while driving unless with a hands-free set. Seat belts must be worn in the front. It is advised not to drive after drinking, breathalisers are in use and if found to have more than 0.8 mg of alcohol per 1 litre of blood, you are likely to face imprisonment. Speed limits are 40km/per hour in the city and 60km outside the city. If the car in front is using the left indicator it often means it is not safe to overtake, the right indicator tells you the road ahead is clear.
An International Driving Permit is required. An entry permit is needed if you have travelled from outside the country, insurance document and driving licence.
You can hire a boat to take you from Gisenyi to Kibuye if you ask at one of the lakeside hotels.
Food, Drink and Cuisine Advice
Food is generally safe to eat if well-cooked and hot. If in doubt, veer towards larger restaurants in cities and those aimed at tourists, which will have undergone government safety checks. Avoid buying food from the side of the road and don’t drink tap water. Use bottled water or otherwise boil or sterilise. Milk is unpasteurised and should be boiled. Powdered or tinned milk is available and is advised. Avoid dairy products that are likely to have been made from unboiled milk. Only eat well-cooked meat and fish, preferably served hot. Vegetables should be cooked and fruit peeled.
The majority of the population in Rwanda live off subsistence farming and so their meals rely heavily on starchy crops such as potato, maize and cassava. This is generally served with kidney beans and cabbage and where meat can be afforded it is most often goat. However, the restaurants of Kigali and other towns will generally serve grilled meat with french fries and sometimes rice with spicy stews.
Hotels generally serve a reasonable choice of European dishes, and there are Chinese, Greek, Indian, Italian and Middle Eastern restaurants. Some restaurants also serve Franco-Belgian cuisine and African dishes. A fairly good selection of beers, spirits and wines is available. Beer is also brewed locally.
You will see brochettes on most menus, these are basically a skewer of your chosen meat or fish served with rice or chips. Other local specialities include: tilapia, a white fish found in Lake Kivu and also farmed locally and appears often on menus; Matoke, cooked plantain, which may be served when you are expecting potatoes (and usually tastes a lot like potatoes!)
Primus is the local beer of choice. Mutzig is very similar but more expensive and often comes in large 700ml bottles. The local banana wine is for the brave, it is called urwangwa and you should be able to pick up a bottle in a supermarket to try in the privacy of your room.
There is no clear principle on tipping in Rwanda, but most staff in the bigger hotels have come to expect it, as have guides and trackers. A general rule is to tip 10% in restaurants if you feel inclined and give $5 - $10 to guides, trackers and porters.
Climate and Weather
Despite its proximity to the equator, due to the high altitude of most of the country, Rwanda has a temperate climate with temperatures seldom climbing above 25C. The long dry season is from June to September and there are two annual rainy seasons, the first from mid-March until the beginning of June and small rains from mid-September to December. The best time for gorilla and monkey tracking is the dry season - if only to spare you getting drenched (you can still see them in the rain, they just get a bit grumpy). The dry season is also good if you want to see game in Akagera National Park because thirst will draw the animals to the watering holes. You will also find at this time the roads are less dangerous and the risk of malaria is lower. The rainy season is the best time to see chimpanzees and is also the time when the place is at its most lush and green.
Clothing and Dress Recommendations
Lightweight cotton or linen clothing is recommended for most of the year with warmer clothes for cooler upland evenings. Rainwear is advisable especially during the rainy season and sunglasses, sunscreen and a sunhat are recommended year round. A good pair of walking shoes is essential.
Wireless internet is now available throughout the country, either by using a dongle, which can be purchased in Kigali and other major towns, or by using WiFi hotspots. MTN hotspots are widespread and you can access them using your mobile phone credit if you have bought an MTN SIM card. There are also many internet cafes in Kigali and other large towns.
Electricity and Plug Standards
Electrical sockets (outlets) in Rwanda are one of the two European standard electrical socket types: The "Type C" Europlug and the "Type E" and "Type F" Schuko. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into. If it's crucial to be able to plug in no matter what, bring an adapter for both types.
Electrical sockets (outlets) in the Republic of Rwanda (République du Rwanda) usually supply electricity at between 220 and 240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need.
But travel plug adapters do not change the voltage, so the electricity coming through the adapter will still be the same 220-240 volts the socket is supplying. North American sockets supply electricity at between 110 and 120 volts, far lower than in most of the rest of the world. Consequently, North American appliances are generally built for 110-120 volts.