Itinerary Terms and Conditions
PAYMENT
- Once a booking is confirmed, a 30% NONREFUNDABLE deposit on the total value of the booking is due. The outstanding balance is due no later than 60 days prior to travel (90 days in PEAK SEASON).
- Telegraphic Transfers - bank details will be sent with the invoice advising the account where funds are to be sent. A proof of payment slip will need to be sent to us in order to confirm payment has been made. All bank charges are for the transferor’s account.
- Credit Card Payments are currently not being accepted for payments.
CANCELLATION PENALTIES AND REFUND POLICIES
Exclusive Touch Africa endeavour to keep cancellation fees to a minimum, however when an itinerary is cancelled within the hotel and operators policies, it is necessary to charge the following:
- 60 - 45 days prior - clients lose the 30% non-refundable deposit (60 days in peak season)
- 4 - 2 weeks - clients lose 50% of the total price (i.e. 30% plus 20%)
- Less than 2 weeks - client loses 100% of the total price
- “No show” - clients are treated as full cancellation
The important guidelines below must please be noted for all air charterts:
Luggage, including camera equipment and hand luggage, is restricted to 20 kg (44 lb) per person travelling on seat rates in Zimbabwe.
- Soft bags with a rigid structure at the base - including wheels and/or a collapsible handle - will be accepted. Alternatively, standard soft duffel/tog type bags,
- The maximum dimensions of ALL bags which can be accommodated are as follows: 30 cm (11.8 inches) wide x 35 cm (13.8 inches) high and 70 cm (27.5 inches) long.
- The maximum permissible luggage allowance when travelling on a seat rate basis, including carry-on, is strictly 20 kg (44 lb) per person.
