Payment policy:

Once reservations are confirmed in writing, full payment is due 45 days prior to arrival.

Reservations:

All reservation confirmations must be received in writing via e-mail. Once a booking confirmation has

been sent back in writing, it is considered to be confirmed and cancellation terms and conditions

apply. Full payment is due 45 days prior to arrival.

Any special dietary requirements are to be sent to our reservations department at least 30 days prior

to arrival date. Failure to do so might mean that we are not able to fulfil the requests.

• All bookings are held as provisional until we receive confirmation in writing.

• Bookings due to travel within 3 months of the booking date, will be held on a provisional basis

for 2 weeks. Should we not receive written confirmation within 2 weeks of booking, you will be

contacted to either confirm or release the booking.

• Bookings due to travel more than 3 months from booking date will be held on a provisional

basis for a month.

• Should we not receive written confirmation within 1 month of booking, you will be contacted to

either confirm or release the booking.

• If another booking is received; you will be informed in writing to secure your reservation with a

written confirmation within 5 working days. Failure to revert back to us within the 5 working

days will result in an automatic cancellation of the entire reservation.

Deposit policy:

1. We require a 50% deposit to confirm a booking and the balance will be payable 45 days prior

to date of arrival at the lodge.

Cancellation policy:

No. of days prior to arrival Applicable cancellation fee

60- 45 30% of the total value of reservation.

44 or less 100% of total value of reservation.

Group reservations:

A group booking is classified as any booking of 6 or more guests per night.

Cancellation policy for Groups:

No. of days prior to arrival Applicable policy / cancellation fee

90- 76 20% of total value of reservation.

75 – 60 50% of total value of reservation.

60 or less 100% of total value of reservation.

A 50% deposit will be required to confirm a group booking 90 days prior to arrival.

Please Note:

• All accommodation rates quoted are subject to change without prior notice. However, rates

quoted for confirmed bookings will be honoured.

• Visa fees & Park fees, where applicable, are not included.

• Visa and Master card facilities available

reservations

Includes three meals a day, teas and coffees, all activities and local drinks. Excludes certain foreign drinks, park fees, monument fees and airport transfers.