Serengeti Migration

Protocols and Standard COVID-19 Operating Procedures – Tanzania October 21

Our team on the ground is committed to making your trip as safe and enjoyable as possible. While we have always believed the safety of our guests is a critical component of any safari, during these uncertain times, we have implemented measures to ensure the protection of our guests and staff in the safest possible environment.
We also ensure to implement and follow SOP guidelines provided by the Government of Tanzania to the hospitality industry.
Here’s a summary of Covid-19 health and safety regulations updated by the government, September 2021 and our Safety measures at Camps/Lodges:

When entering Tanzania, you will require a negative COVID-19 test. It must be a PCR test, no older than 96 hours at the time of arrival.
• At the borders, airports, banks, and national parks, every person has their temperature scanned with a thermal scanner and must wash or sanitize their hands before entry.
• Wearing a face mask is mandatory in airports and border crossings and where indicated.
• Social distancing rules apply.
• You will be required to fill a health declaration 24hrs before arrival to Tanzania: HERE.
• Upon arrival to Tanzania, you will pre-book and undergo a rapid test: HERE. The current cost of a rapid test is 25$.
• You will receive the codes generated by the online forms by e-mail. Please remember that you must present them on arrival.
• Medical clinics with facilities specifically for tourists have been established in the national parks and along the main tourist routes for the testing, potential quarantine, isolation, and initial treatment of any traveler if required.
• PCR testing is available in the main national parks, Zanzibar, Karatu, Arusha, and Dar es Salaam. Please check if your airline or country of destination requires it on departure. The cost of the tests is 50$ per person.
• If tested in a national park, an additional fee of 25$pp applies. If staying with us 48 hours before your international flight, we will book and transfer you to your testing.

Our Safety Protocols

While on Safari
While you stay with us, you will be with the same guide and vehicle, minimizing contact with people. Guests are requested to come with their face masks, preferably disposable ones for each day on safari or washable face masks. We ask that you observe social distancing of at least one (1) meter. Your guide will be doing the same and will have his face mask. If you are both comfortable with it, you may agree to remove the face mask when in the open-air game viewing vehicle. We will supply you with hand sanitizer that meets CDC and WHO recommended alcohol content levels. Guests are also requested to bring their binoculars to avoid sharing with the guides. We provide drinking water in our camps. Please bring your reusable bottle, to be re-filled freely.

Your Vehicle
- Your vehicle will undergo a thorough cleaning and disinfection of everything from the seat covers and cushions to all other contact surfaces before your safari.

Do not hesitate to contact us for additional details: reservations@entara.co.tz

TERMS AND CONDITIONS

Booking procedure:

• Availability may be checked either by telephone or email.
• Reservations made by telephone will not be accepted or confirmed.
• Bookings should be made by email to reservations@entara.co.tz
• Services to be provided by the camp/lodge shall be governed solely by the reservations confirmation as provided in the confirmation e-mail; it is your sole responsibility to double check the reservation summary and revert with any errors at time of booking.

Methods of payment:

• Unless there is a special agreement with Awawa Management (TZ) Ltd, full payment is required 30 days prior to guest arrival date.
• Entara lodges reserves the right to cancel a reservation if full payment is not received 35 days prior to guest arrival.
• Cheques payable to: Awawa Management (TZ) Ltd. and be made in USD. Booking is considered confirmed only upon cheque clearing.
• Most credit cards (Visa, Master Card) are acceptable however a transaction charge of 4% applies.
• Entara Lodges reserves the right to cancel reservations, if full payment is not made within 30 days of the date of reservation and/or if full payment is not received 30 days prior to the date of arrival.
• Management may ask for a deposit for certain periods of the year, or for group bookings.
• Returned cheques; for an Agent paying for reservations by cheque, where a cheque is returned by the bank as not valid, the Agent shall replace the cheque with certified funds within 72 hours, plus an additional 5% charge.
• Funds to replace returned cheques may constitute a default of this agreement.
• Consistent default will be cause for termination of this agreement.
   

Government taxes:

Where rates are affected by changes in Government taxes or other un-foreseeable circumstances, we reserve the right to raise our rates accordingly.

Arrival and Check-out time:

Rooms are available for new arrivals from 14h00. The checkout time for departing clients is 10h00.

Specific lodge policies are specified in the respective lodge fact sheet.

Special consideration may be made for extended departure time subject to anticipated arrivals.

Day rooms: Day rooms can be booked for stays from 10h00 to 18h00. For later check outs full rate will be applied.

Children rates:

Children rates are applicable regardless of room allocation.

Groups: Where possible, The Entara Lodges will grant the Agent one matching complimentary guide room accommodation for 12 full paying guests in a group staying on bed & breakfast basis. Where availability allows, and at the discretion of management, guides/agents will be upgraded to guest rooms.

Cancellation policy:

Reservations that are cancelled or amended to reduce length of stay or numbers or for no show, (hereby collectively called “cancellations”) are subject to ‘Cancellation” and “No Show” fees at the discretion of the management and under the following terms:

• 60 days prior to arrival – 20% of booking value.
• 30 days prior to Arrival – 50% of booking value.
• Within 7 days prior to arrival time – 100% cancellation charge.
• Group bookings (above 8 pax) cancelled within 21 days of arrival are subject to 100%
• cancellation charge.

In all cases, notification of cancellations must be submitted in writing to Entara Lodges, the ‘Receiving date’ will be the date the cancellation has been received.