Conditions Générales de l'itinéraire
# Cancellation by Across Australia or its suppliers
- 1. Across Australia reserves the right to cancel all or some of the Services in the Booking in specific cases such as: failure by the Agent/Client to pay the price of the Booking, force majeure such as unfavourable/dangerous weather conditions, for reasons which endanger the safety of the Client and/or jeopardize the smooth running of the Trip, or if the Supplier is unable to provide the Services due to unforeseen circumstances.
- 2. In the event of cancellation by the Supplier before or during the Trip, Across Australia will endeavour to offer similar Services to the Client to ensure the smooth running of the Trip, within the limits of the client's budget and subject to availability. In case of a reasonable refusal by the Client of the alternative Services, Across Australia will reimbursed the price of the cancelled Services to the Client, excluding handling fees and possible cancellation fees charged by the Suppliers. The Client shall not claim any compensation thereafter.
- 3. Australia reserves the right to cancel the Booking if the payment of the full balance is not received within 30 days prior to the Client’s departure. Across Australia will refund the deposit if initially paid by the Client except handling fees and possible cancellation fees charged by the Suppliers.
- 4. In any case, Across Australia will notify the Client of the cancellation via email and possibly by phone if the Client has provided a relevant telephone number.
# 7.2. Cancellation by the Client
1. The Agent/Client may cancel the Booking under the following conditions:
- More than 90 days prior to departure: $50 per person participating in the trip
- From 90 days to 61 days prior to departure: $150 per person participating in the trip
- From 60 days to 46 days prior to departure: 10% of the booking
- From 45 days to 31 days prior to departure: 25% of the booking
- From 30 days to 21 days prior to departure: 40% of the booking
- From 20 days to 15 days prior to departure: 50% of the booking
- From 14 days to 7 days prior to departure: 75% of the booking
- Less than 7 days prior to departure: 100% of the booking
- In addition to our cancellation fees, all cancellation fees levied by suppliers will be passed on. We highly recommend all passengers to purchase travel insurance.
ACROSS General T&C
- Deposits: Deposits may be requested by hotels and other suppliers and you will be advised of these, and receive an invoice, at the time of booking.
- Amendments: Once the booking has been confirmed by ACROSS, any changes may incur an amendment fee of NZD 50.00 per change.
- Cancellations: If cancellation occurs within 45 days of arrival, a fee, equal to the cancellation fees levied by suppliers plus an administration charge applied by ACROSS, will be charged. After group’s arrival no refunds are due. Certain Hotels, all boutique properties, Resort & Lodge accommodation, Trains (such as Tranz Scenic), Cruises, etc, enforce strict cancellation and deposit policies.
General Notes & Conditions:
The GST (Goods & Services Tax) at 15% has been included on all prices. In the event that Federal, State or Local Governments introduce further taxes, or alter the existing GST, we reserve the right to alter our prices accordingly.
This quotation was prepared without the knowledge of arrival and departure flight details. This may affect the price and itinerary quoted when making firm reservations.
Most hotels do not have triple bedded rooms. Additional bedding such as roll-aways, divans or sofa beds will be provided at a surcharge.
