Términos y Condiciones del Itinerario
Payment
• Once a booking is confirmed, a 30% NONREFUNDABLE deposit on the total value of the booking is due. The outstanding balance is due no later than 60 days prior to travel (90 days in PEAK SEASON).
• Telegraphic Transfers - bank details will be sent with the invoice advising the account where funds are to be sent. A proof of payment slip will need to be sent to us in order to confirm payment has been made. All bank charges are for the transferor’s account.
• Credit Card Payments are currently not being accepted for payments.
CANCELLATION PENALTIES AND REFUND POLICIES
Exclusive Touch Africa endeavour to keep cancellation fees to a minimum, however when an itinerary is cancelled within the hotel and operators policies, it is necessary to charge the following:
- 60 - 45 days prior - clients lose the 20% non-refundable deposit (60 days in peak season)
- 4 - 2 weeks - clients lose 50% of the total price (i.e. 30% plus 20%)
- Less than 2 weeks - client loses 100% of the total price
- “No show” - clients are treated as full cancellation
COVID T&CS WILL BE REVIEWED CLOSER TO THE DATE OF TRAVEL AND BASED ON CURRENT PANDEMIC SITUATION AT THE TIME.
NB - Luggage Allowance on all small planes
aggage Restrictions
• All passengers are entitled to one free piece of checked luggage and one small carry on item each. Please see below details for checked in bags:
Type of bag: Soft (all sides) luggage/duffel bags with no rigid sides i.e. flexible bags made of pliable material such as cotton or canvas Maximum weight: Checked luggage: 20kg (44lbs) / Hand luggage: 5kg (11lbs) Maximum size: 40cm (16in) wide x 30cm (12in) high x 60cm (24in) long
• Oversized bags cannot be carried on laps as unsecured items inside the cabin are hazardous. • Additional luggage can be accommodated on flights by booking and paying for an extra seat which will allow for a further 60kg. This should be booked in advance as there may not be availability on the day of departure.
