Viv's Travel Bug is a travel agency that brings personal experience to African travel; numerous visits to India, and other Asian countries: exploration in Latin America; and support for many hundreds of GAP students.
The agency has existed, under different names, in Bowral & Mollymook for over 25 years. When she bought the business Viv wanted to project a new image, one which reflected her intense interest in travel but specifically 'travel with a difference'.
Born in Zimbabwe, Viv Craig imparts a wealth of knowledge and expertise of the 'dark' continent, having lived in Zimbabwe, Zambia and Mozambique and visited many other parts of Africa, before settling in Australia. She has an intimate knowledge of southern Africa as many of her friends and clients who have subsequently visited that enthralling travel destination will testify. Having personally visited South Africa, Namibia, Botswana, Zimbabwe, Zambia and Mozambique she is ideally positioned to prepare an exciting adventure for any of her clients.
Viv has also travelled extensively in the East African countries of Kenya and Tanzania (including climbing Kilimanjaro and visiting Zanzibar) and has explored the North African countries of Morocco and Egypt, as well as Jordan and Israel.
Viv lived in the Bowral district of NSW for 30 years (but now lives in the Milton/Ulladulla district) and has been involved in the local travel industry for at least 20 of these. Viv has attracted many loyal clients during this time because she is able to provide personalised service based on her own wide-ranging travel experiences - she has travelled around the world extensively with her family, and on travel 'educationals', visiting over 90 countries for firsthand knowledge which she is able to share with her patrons.
Viv has had her husband, Peter, working alongside her for the past few years. Peter travelled extensively in Africa (and the world) with Viv and he brings to the agency his considerable experience of leading tour groups overseas.
Within the South African travel industry Viv has completed her training as a 'FUNDI agent', someone regarded as a specialist on that country. Fundi means expert in the Nguni language, one of the many languages spoken there. This training added to her personal knowledge of travel through South Africa. As a Fundi agent, Viv has passed a comprehensive destination course providing her with extensive knowledge of travel and tourism in South Africa. She has visited many parts of this beautiful country at different times and knows from first-hand experience the people, the culture, and the exciting destination.
Itinerary Terms and Conditions
- Please note that conservation levies are subject to increase without prior notice, at the discretion of the the game park
Viv's Travel Bug Terms and Conditions
VIV’S TRAVEL BUG Terms and Conditions
In this document, “we”, “our” or “us” refers to Viv’s Travel Bug registered in Australia (ABN 99 860 907 350), “you” refers to our client, and “T & Cs” refers to Terms and Conditions
Viv’s Travel Bug is concerned that all our clients have read our Terms and Conditions and understand, or acknowledged reading and understanding, them. The list of issues is not exhaustive but rather identifies suggested areas that should be addressed.
As an ATAS accredited travel agency, Viv’s Travel Bug is required to provide you, or any person, as soon as practicable, these standard T & Cs and where available, full details of any standard fees and charges that we may apply.
Our Terms and Conditions will be clear: consistent; provided at the time of, or before you enter into, a sale with us; advise you of our obligation to protect the confidentiality of your information; and provide you with information about our ATAS-standard complaints handling policy/conflict resolution.
You should use the following information as a guide to what is your responsibility and what is that of Viv’s Travel Bug
Passport / Visa
· Best to assume you need a visa but to be sure, enquire on Smartraveller website.
· We may be able to assist with general enquiries but your responsibility to check.
· You will not generally be permitted to board plane/vessel unless six months validity of passport.
· Travel on foreign passport may require re-entry visa on return to Australia.
· Passenger’s responsibility to inform us if passport / visa difficulty.
Travel Insurance
· You acknowledge we recommend.
· Short warning of lack of insurance.
General / Specific Travel Advice
· Your responsibility to
- Check Smartraveller for information and advice.
- Register with DFAT for emergencies.
Health Precautions
· Need for vaccinations / some countries may deny entry.
· Consult medical specialists.
· General advice Smartraveller.
Prices / Cancellation Fees
· Generally price is only guaranteed once paid for in full.
· Quoted prices subject to change.
· Even if paid in full, price may change by reason of matters outside our control.
· Cancelled bookings may incur cancellation fees that may be up to one hundred percent of the cost of the booking.
· Some tickets may be non-refundable or transferrable.
· Supplier fees may apply where a booking is changed. If we incur a fee for booking you change or cancel, you are responsible.
· Any refund for cancelled booking will not be paid until supplier provides any refund
· Required to pay deposit when booking – we will advise of amount of deposit.
· Some airfares or services must be paid in full at time of booking.
· Deposit non-refundable.
· Final payment no later than six (6) weeks prior to departure or booking may be cancelled and deposit lost.
· Credit card surcharge / delay for cheque clearance.
· Cancellation fees for domestic / international travel.
· Local taxes.
· Changes to reservations, may not be possible or may incur fees.
· Excess baggage, traveller’s responsibility.
Travel Documents
· Your responsibility to check accurate names corresponding with passport or identification for domestic travel.
· Not be permitted to travel if identification / passport not match ticket.
· Your responsibility to review all travel documents and immediately advise of errors in names, dates or timings.
Airlines / Cruise Lines
· Airlines/cruise lines are third party providers and impose different terms and conditions to the ones imposed by us. Client should read their T & Cs before finalising travel bookings.
· There are numerous rules and regulations in relation to advance purchase and other discounted airfares which involve substantial cancellation or amendment fees and may be no refund on cancellations or amendments.
· Client’s responsibility to re-confirm outbound and inbound flights and times.
· We not responsible for amended flight timings or other charges.
Frequent Flyer
· Your responsibility to let us know.
Service Providers
· We act as an agent and sell products on behalf of accommodation, transport and other providers such as airlines, rail, coach and cruise line operators.
· We are not a travel provider and, whilst we exercise care, we have no control over or liability for the services provided by the third parties.
· All bookings are subject to the provider’s T & Cs including conditions of carriage and limits on liability. You should read them before finalizing transaction.
· (Issues for discussion) We can provide their T & Cs if you ask / your responsibility to look up / or give a link to their T & Cs / or actually provide them.
· Our service is to arrange and co-ordinate the service offered by third party services providers. We arrange a contractual relationship between you and the provider.
· We cannot guarantee the performance of the service providers.
· Any brochures are not ours but are supplied by the service providers and we accept no liability for errors in that material.
Limits and Liability
· Subject to Australian Consumer Law we are not liable.
· Importance of travel insurance.
Governing Law
· Laws of Australia and NSW apply.
Your Responsibilities
· You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
· You have read our T & Cs and if booking for third parties have conveyed these T & Cs to them.
· You have read the T & Cs of any third party service providers and agree to be bound by those.
· You are responsible for checking the accuracy of all documents provided to you.
· You are responsible for contacting the airline at least seventy-two (72) hours prior to travel.
· You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination.
· Passport / visa and other required identification documents are your responsibility.
Force Majeure
· This should be detailed in T & Cs to avoid issues where severe weather or other disasters prevent scheduled arrangements occurring or flights departing.
· We are not responsible and reiterate importance of insurance.
