About Us
Seolo Africa is a circuit of lodges and camps, scattered between South Africa and Zimbabwe. We promise comfortable crisp accommodation, outstanding service and an authentic bush experience.
Our lodges are not fenced and game drives are geared toward seeing everything that nature has to offer. Our ethos is to engage with nature and wildlife in respectful ways – we do not drive off road, minimizing damage to plants, birds, small animals and insects, not contributing to erosion, and most importantly showing our guests great animal sightings without chasing or stressing the creatures that we so admire. We use environmentally friendly cleaning products and work closely with communities in skills development, upliftment and business development.
We are conservationists at heart, and actively involved in the community and community projects that give back.
Most importantly, we have made it our mission to provide top experiences – competing with some of Africa’s best known lodge brands – at a reasonable rate. A mission driven by our personal want to make these experiences available for everyone – not just for an exclusive traveller set. We want everyone to at least have the chance to experience the same things that bring Africa to life for us, without going broke. The fact that we have superb chefs and provide excellent quality linens and comfy beds is just the icing on the cake.
Our Safari Siblings
We have carefully selected like-minded properties and owners who share our ethos. Our Safari Siblings are people we trust, not only with our guests but with the future of conservation and sustainable tourism. We believe they and their properties offer compatible, quality, authentic experiences in areas that complement the journeys that we design.
These are industry friends, and owners of smaller businesses who are actively involved in the management of their properties. People who have a personal interest in ensuring that their reputation is protected and that the service they offer is not only professional but genuinely caring and personalised. To all of us, our guests are not statistics, they are friends we haven’t met yet, and in many cases friends who are drawn to return to a place and people who made them feel cherished.
Together we have teamed up to create a wider variety of itineraries for those who want to maximise their travel and see and do more, while still having peace of mind that their travels are ethical and sustainable. Our trusted partners, like us, tread lightly on the earth and care more than most.
AT SEOLO, WE ARE INSPIRED BY LIFE AND THE LIVING NATURE THAT SURROUNDS US, AND WE LOOK FORWARD TO SHARING IT WITH YOU.
Itinerary Terms and Conditions
Provisional Bookings
Provisional bookings made more than 3 months in advance, will be held for 7 days and then automatically released, unless otherwise authorised
Provisional bookings made less than 3 months in advance, will only be held for 48 hours and then automatically released, unless otherwise authorised
Should the above release times not be suitable, please feel free to contact us for alternate arrangements
All bookings must be confirmed in writing
Confirmed Bookings
We run small lodges in remote areas and cancellations, even of just two people, can greatly affect the operation of the lodge; therefore we require full payment prior to guests arrival and strict adherence to our cancellation policy
Please ensure that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements
FIT Reservations
We require written confirmation accepting our terms and conditions
A 50% deposit is required upon confirmation
Full pre-payment is required 30 (thirty) days prior to client’s date of arrival, unless alternative arrangements have been made.
We reserve the right to cancel the reservation should we not receive this payment timeously.
Cancellation Policy (Applicable to all confirmed FIT reservations, except groups)
We require written confirmation for all cancellations (e-mail or facsimile)
Cancelled 61+ days prior to arrival: 10% of the full accommodation charge
Cancelled 60 - 46 days prior to arrival: 25% of the full accommodation charge
Cancelled 45 - 15 days prior to arrival: 75% of the full accommodation charge
Cancelled 14 - 0 days prior to arrival: 90% of the full accommodation charge
Group Bookings or Package Bookings
The word “group” applies to 8 or more full paying guests
A 50% deposit, of which 25% is non-refundable, is required to confirm a group or package reservation
Full pre-payment is required 60 (sixty) days prior to arrival
We reserve the right to cancel the reservation should we not receive this deposit timeously
Cancellation Policy for Groups & Friends for Free February Special
A 50% deposit is payable on all confirmed group bookings
Cancelled 91+ days prior to arrival: 25% of the full accommodation charge
Cancelled 90 - 31 days prior to arrival: 75% of the full accommodation charge
Cancelled 30 - 0 days prior to arrival: 90% of the full accommodation charge
✣ All bank deposits are to be received free of any bank charges or commissions
✣ All credit card payments by agents for accommodation will have a 3% surcharge, except AMEX & DINERS which have a 5% surcharge
✣ Please note that only cash or credit cards are accepted at the lodges - strictly no debit cards!
✣ It is the client's responsibility to ensure they have adequate travel insurance, including cancellation, medical/health and luggage cover
✣ All guests are to settle their extras account in full prior to departure
Minimum Stay
✣ 2 night minimum stay from 15 December to 15 January at Masuwe Lodge
✣ 2 night minimum stay year round at Chundu Island
✣ 2 night minimum stay from 15 December to 15 January at Rhino Post Safari Lodge
✣ 2 night minimum stay year round at Plains Camp (home of Rhino Walking Safaris)
Land Transfer Terms & Conditions
✣ All transfers need to be pre-booked.
✣ All rates quoted are subject to change, without prior notice. Our standard cancellation policy applies.
✣ Driver's overnight meals & accommodation after drop-off or before pick-up are for the guest's account.
✣ From time to time a driver may be requested to overnight for an early or late transfer. The cost of the driver's overnight accommodation and meals are not included in the transfer rate. If required, the additional cost will be advised at the time of booking.
Seolo Africa Terms and Conditions
ABBREVIATED BOOKING TERMS & CONDITIONS
Please see the detailed booking Terms & Conditions
- For Direct guests, Standard T’s & C's are available on our website or by request.
- For the Travel Trade – please refer to the current agent’s manual which is also available on request.
FIT’s & Groups
- FIT’s refers to a booking for 7 or less full-paying guests occupying 4 or less rooms.
- A group is considered a booking for 8 or more full-paying guests or 5 or more rooms.
Procedures
- All bookings/enquiries must be submitted in writing via email to the reservation office. No reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
Provisional Booking & Release Periods
Provisional bookings made in advance will be held for the period as set out below and then automatically released unless otherwise authorised.
FIT's - 7 or less guests occupying 4 or less rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 60 Days: 72 Hours (3 Days)
- 61 – 90 Days: 7 Days
- 91+ Days: 14 Days
GROUPS - 8 or more guests or 5 or more rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 90 Days: 72 Hours (3 Days)
- 91+ Days: 7 Days
Should the above release times not be suitable, please feel free to contact us for a possible alternate arrangement.
Minimum Stays
- Festive Season: 2 nights minimum stay from 15 December to 15 January at Rhino Post Safari Lodge & Masuwe.
- Year Round: 2 nights minimum stay at Plains Camp @ Rhino Walking Safaris.
Confirmed Bookings
Our lodges are intimate with between 4 to 10 rooms/tents. Cancellations of even just 2 people can greatly affect the operation of the lodge; we therefore require full payment prior to guests' arrival and strict adherence to our cancellation policy. We strongly recommend that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements.
Payment & Deposit Policy
- Deposit & Balance payments and timing thereof
- A deposit is required to secure a booking. We reserve the right to cancel the reservation should we not receive the payments timeously.
On Confirmation
Balance payment due
FIT's - 7 or less guests occupying 4 or less rooms
- 50% deposit to secure the booking
- 30 days prior to arrival
Groups - 8 or more guests occupying 5 or more rooms
- 50% deposit to secure the booking
- 60 days prior to arrival
Payment Terms & Conditions
- Full payment is required prior to the guests’ arrival.
- We reserve the right to cancel the reservation should we not receive the payments timeously.
- All bank deposits and/or balance payments are to be received in full and free of bank charges.
- We will require proof of payment, should the payment be facilitated via electronic bank transfer (EFT).
- To assist us with identifying the payment for a reservation, please include the reservation number as payment reference.
- All guests are to settle the extras on their account in full prior to departure.
Banking Details & Cyber Security
- If the guests are adding us as a new online banking beneficiary, please check the banking details on their invoice with a bank confirmation letter and confirm these details with either a telephone call or WhatsApp with our reservations team.
Cancellation Policy
- We require written confirmation for all cancellations and no reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
- Please note that the cancellation fees are charged on any amendments, reductions in the number of rooms, or a reduction in guest numbers that affect the original value of the accommodation for the confirmed booking.
- Cancellation fees will apply to the full value of the booking.
- Refunds due will be processed in the currency the funds were received in our bank, less a 5% administration fee.
- The guest’s banking details must be confirmed with a valid bank confirmation.
Cancellation charges levied for FIT’s on the accommodation value of the confirmed booking.
FIT's - 7 or less guests occupying 4 or less rooms
Days prior to arrival
- 0 - 14 Days: 90%
- 15 - 45 Days: 75%
- 46 - 60 Days: 25%
- 61+ Days: 10%
Cancellation charges levied for Groups on the accommodation value of the confirmed booking.
GROUPS - 8 or more guests occupying 5 or more rooms
Days prior to arrival
- 0 - 30 Days: 90%
- 31 - 90 Days: 75%
- 91+ Days: 25%
Cancellation charges levied on Third-Party Service Providers.
In the event that Seolo has booked any third-party service providers, be it road transfers, boat transfers, third-party activities, flights, third party accommodation or the like, cancellation fees will be levied as per the third-party’s terms and conditions plus a 5% admin fee.
Third Party Service Providers
Services such as land and water transfers, activities not specified as included in the property nightly rates and scheduled flights are outsourced to third party service providers who determine the rates. Unforeseen increases may occur from time to time, which are beyond our control. We reserve the right to amend published rates for services contracted with these product partners, as well as package costings that may include such services.
