Experience the pinnacle of luxury travel with Luxurious Lanka, where your every whim and desire is catered to with meticulous attention to detail. Our bespoke vacations are designed to take you on an unforgettable journey through the stunning landscapes of Sri Lanka, with exclusive access to private helicopter and seaplane transportation. As a locally owned and operated company, our founder and CEO, Jagath, has spent the past 20 years exploring the world of travel, driven by a deep passion to provide each and every customer with an exceptional and personalized experience. Inspired by the adage that the customer is always right, we strive to create meaningful and enduring memories that will stay with you long after you’ve returned home. From secluded villas to breathtaking excursions, every aspect of your journey is crafted with care and precision. Our dedicated team of experts is committed to going above and beyond to ensure your satisfaction, providing you with prompt and detailed itineraries and offering unparalleled attention throughout your trip. At Luxurious Lanka, we pride ourselves on our ability to rise to any challenge and seize every opportunity to create truly unforgettable moments for our clients. Join us on this incredible journey and let us show you the true meaning of luxury travel.
Luxurious Lanka Terms and Conditions
Welcome to Luxurious Lanka! We are a leading inbound travel company that offers a wide range of services to make your Sri Lanka trip enjoyable and memorable. By using our services, you agree to comply with the following terms of service:
1. Booking and Payment
1.1. Booking:
You may make a booking with us by submitting a booking request through our website, email or phone.
1.2. Payment:
20% Non refundable payment is required at the time of booking, balance 80% 90 days prior to the travel date. We accept all major credit and debit cards. (3% card fee to be added to the total amount)
2. Cancellation and Refund Policy
2.1. Cancellation during High, Mid, and Low Seasons (April to June and September to November):
- Cancellation 30+ days before arrival: Full refund minus 20% admin charges.
- Cancellation less than 30 days before arrival:
- Less than 21 days before arrival: 30% of total booking cost.
- 14-21 days before arrival: 60% of total booking cost.
- 7-14 days before arrival: 90% of total booking cost.
- 7 days or less before arrival: 100% of total booking cost.
2.2. Cancellation during Peak Season (December to March, and July to August):
- Cancellation 60+ days before arrival: Full refund minus 20% admin charges.
- Cancellation less than 60 days before arrival:
- Less than 45-59 days before arrival: 30% of total booking cost.
- 31-44 days before arrival: 60% of total booking cost.
- 0-30 days before arrival: 100% of total booking cost.
3. Liability and Responsibility
3.1.We act only as an agent for the hotels, transport companies, airlines and other service providers and do not have any liability for the services provided by them.
3.2.We are not liable for any loss, damage, injury or death caused during the trip.
3.3.It is your responsibility to obtain the necessary travel documents such as passports and visas and to comply with the laws of Sri Lanka.
4. Health and Safety
4.1. We recommend that you take appropriate health and safety precautions during your trip and obtain travel insurance.
4.2. We are not liable for any health issues or accidents that may occur during the trip.
5. Dispute Resolution
5.1. Any disputes arising from the use of our services will be resolved through negotiation and mediation.
5.2. If the dispute cannot be resolved through negotiation and mediation, it will be resolved through arbitration in Sri Lanka.
6. Governing Law
6.1.These terms of service are governed by the laws of Sri Lanka.
6.2.Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Sri Lanka.
By using our services, you acknowledge that you have read, understood, and agreed to these terms of service. If you have any questions or concerns, please contact us at info@luxuriouslanka.com.
