Etours Brazil is a tour operator specializing in planning spectacular vacations to some of the most beautiful locations in the world. Our team has been working with tourism in Brazil for over 15 years and has the experience and insight to present all the fantastic destinations and exciting excursions that this amazing part of the world has to offer. We are passionate about what we do and are available to help you create unique and engaging experiences tailored to your needs.
We offer a range of exclusive services, tailor-made vacations and private tours throughout Brazil.
Etours Brazil Terms and Conditions
BOOKING AND PAYMENT
To confirm arrangements, a deposit for each tour booked of 50% of the total cost (if not otherwise agreed, depending on the type of trip). Final payment must be done 60 days before departure. For bookings made less than 60 days before departure, for bookings with special conditions (e.g., special offers, special periods such as New Year's Eve and Carnival, etc.) the full amount must be paid at the time of order and is non-refundable in case of cancellation.
The amount of deposit payable in respect of your holiday will be confirmed to you at the time of your booking and may be more than 50%.
Final Payment is due as specified on the invoice. Bookings without full payment at this time may be subject to cancellation without notice.
PRICE CONFIRMATION
We reserve the right to alter the prices of any of the holidays quoted by Us. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
MODIFICATION OR CANCELLATION OF THE PACKAGE BEFORE DEPARTURE
If You Change Your Booking
If, after Our confirmation email has been issued to you for a package holiday provided by Us, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, We will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay a reasonable administration charge and any further cost We incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact Us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If We Change or Cancel Your Holiday
Before departure, the organizer or seller who needs to change significantly one or more elements of the contract, immediately gives written notice to the consumer, indicating the type of change and the price change that follows. If you do not accept the modification proposal, the consumer may alternatively exercise the right to reacquire the sum already paid or to enjoy the offer of a replacement tourist package.
CHANGES AFTER THE DEPARTURE
If after the departure the organizer finds it impossible to provide for any reason, except for a fact of the consumer, an essential part of the services included in the contract, he will have to prepare alternative solutions, without any price additional to be paid by the contractor and if the services provided are of a lower value than those envisaged, reimburse it equal to this difference.
WITHDRAWAL FROM THE TRAVEL OR STAY CONTRACT
In case of waivers of the services booked, the agency will apply the following penalties, in addition to the charges and expenses to be incurred for the cancellation of the same services:
- up to the 60th day before departure 50%
- 75% up to the 30th day before departure
- 100% from the 30th to the last day before the start of the trip
no reimbursement will be granted to those who do not show up at the start, and or will renounce during the trip.
LIMITATION OF LIABILITY
The agency acts only as an organizing agent of tours, attractions, hotel reservations and accommodation, restaurants, meals and services, guided tours, and transportation of any kind, and can not be held responsible in any way for injuries, losses, damages, accidents, delays or inconveniences that may occur either due to defects or as acts of government or other civil authorities (wars, civil unrest, strikes, etc.) or from any cause beyond the control of the agency. the agency assumes no responsibility for the loss or additional expenses in case of delays or changes to the program or other causes. The agency and its suppliers reserve the right to cancel or reschedule each tour departure in accordance with the regulations in place.
Flights and Hotels will be reconfirmed after payment. In the event that the services offered are no longer available, we will proceed with the booking of equivalent services.
LUGGAGE
All luggage travel under the direct supervision and the sole responsibility of the owner and the agency can not under any circumstances be held responsible for any loss or damage of the same. Carriers are liable to travelers for the duration of the transport by their own means, in accordance with their own terms and conditions of carriage.
COMPLAINTS
In case of any complaints related to the services received, the customer is asked to immediately contact the agency so that there is evidence of the inconvenience complained and you have the opportunity to remove it promptly. Complaints will be accepted only if forwarded within 24 hours of the occurrence of the inconvenience. Any late complaints or complaints made after the end of the stay will have the value of a simple report.
PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
Specific passport, visa, immunization, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Any information supplied by Us, on these or related matters (such as climate, when to travel, clothing, baggage, personal items, etc.) is given as general guidance and in good faith. We don’t accept liability for any decisions based on the information supplied.
It is your responsibility to ensure that you and all members of your party have all necessary travel and health documents, and are in compliance with any other immigration requirements before you travel. You must check passport and visa requirements with the embassy or consulate of the country(ies) you are visiting or passing through. Neither We nor the principal(s) or supplier(s), accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements.
