About Us
Seolo Africa is a circuit of lodges and camps, scattered between South Africa and Zimbabwe. We promise comfortable crisp accommodation, outstanding service and an authentic bush experience.
Our lodges are not fenced and game drives are geared toward seeing everything that nature has to offer. Our ethos is to engage with nature and wildlife in respectful ways – we do not drive off road, minimizing damage to plants, birds, small animals and insects, not contributing to erosion, and most importantly showing our guests great animal sightings without chasing or stressing the creatures that we so admire. We use environmentally friendly cleaning products and work closely with communities in skills development, upliftment and business development.
We are conservationists at heart, and actively involved in the community and community projects that give back.
Most importantly, we have made it our mission to provide top experiences – competing with some of Africa’s best known lodge brands – at a reasonable rate. A mission driven by our personal want to make these experiences available for everyone – not just for an exclusive traveller set. We want everyone to at least have the chance to experience the same things that bring Africa to life for us, without going broke. The fact that we have superb chefs and provide excellent quality linens and comfy beds is just the icing on the cake.
Our Safari Siblings
We have carefully selected like-minded properties and owners who share our ethos. Our Safari Siblings are people we trust, not only with our guests but with the future of conservation and sustainable tourism. We believe they and their properties offer compatible, quality, authentic experiences in areas that complement the journeys that we design.
These are industry friends, and owners of smaller businesses who are actively involved in the management of their properties. People who have a personal interest in ensuring that their reputation is protected and that the service they offer is not only professional but genuinely caring and personalised. To all of us, our guests are not statistics, they are friends we haven’t met yet, and in many cases friends who are drawn to return to a place and people who made them feel cherished.
Together we have teamed up to create a wider variety of itineraries for those who want to maximise their travel and see and do more, while still having peace of mind that their travels are ethical and sustainable. Our trusted partners, like us, tread lightly on the earth and care more than most.
AT SEOLO, WE ARE INSPIRED BY LIFE AND THE LIVING NATURE THAT SURROUNDS US, AND WE LOOK FORWARD TO SHARING IT WITH YOU.
Itinerary Terms and Conditions
ABBREVIATED BOOKING TERMS & CONDITIONS
Please see the detailed booking Terms & Conditions
- For Direct guests, Standard T’s & C's are available on our website or by request.
- For the Travel Trade – please refer to the current agent’s manual which is also available on request.
FIT’s & Groups
- FIT’s refers to a booking for 7 or less full-paying guests occupying 4 or less rooms.
- A group is considered a booking for 8 or more full-paying guests or 5 or more rooms.
Procedures
- All bookings/enquiries must be submitted in writing via email to the reservation office. No reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
Provisional Booking & Release Periods
Provisional bookings made in advance will be held for the period as set out below and then automatically released unless otherwise authorised.
FIT's - 7 or less guests occupying 4 or less rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 60 Days: 72 Hours (3 Days)
- 61 – 90 Days: 7 Days
- 91+ Days: 14 Days
GROUPS - 8 or more guests or 5 or more rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 90 Days: 72 Hours (3 Days)
- 91+ Days: 7 Days
Should the above release times not be suitable, please feel free to contact us for a possible alternate arrangement.
Minimum Stays
- Festive Season: 2 nights minimum stay from 15 December to 15 January at Rhino Post Safari Lodge & Masuwe.
- Year Round: 2 nights minimum stay at Plains Camp @ Rhino Walking Safaris.
Confirmed Bookings
Our lodges are intimate with between 4 to 10 rooms/tents. Cancellations of even just 2 people can greatly affect the operation of the lodge; we therefore require full payment prior to guests' arrival and strict adherence to our cancellation policy. We strongly recommend that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements.
Payment & Deposit Policy
- Deposit & Balance payments and timing thereof
- A deposit is required to secure a booking. We reserve the right to cancel the reservation should we not receive the payments timeously.
On Confirmation
Balance payment due
FIT's - 7 or less guests occupying 4 or less rooms
- 50% deposit to secure the booking
- 30 days prior to arrival
Groups - 8 or more guests occupying 5 or more rooms
- 50% deposit to secure the booking
- 60 days prior to arrival
Payment Terms & Conditions
- Full payment is required prior to the guests’ arrival.
- We reserve the right to cancel the reservation should we not receive the payments timeously.
- All bank deposits and/or balance payments are to be received in full and free of bank charges.
- We will require proof of payment, should the payment be facilitated via electronic bank transfer (EFT).
- To assist us with identifying the payment for a reservation, please include the reservation number as payment reference.
- All guests are to settle the extras on their account in full prior to departure.
Banking Details & Cyber Security
- If the guests are adding us as a new online banking beneficiary, please check the banking details on their invoice with a bank confirmation letter and confirm these details with either a telephone call or WhatsApp with our reservations team.
Cancellation Policy
- We require written confirmation for all cancellations and no reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
- Please note that the cancellation fees are charged on any amendments, reductions in the number of rooms, or a reduction in guest numbers that affect the original value of the accommodation for the confirmed booking.
- Cancellation fees will apply to the full value of the booking.
- Refunds due will be processed in the currency the funds were received in our bank, less a 5% administration fee.
- The guest’s banking details must be confirmed with a valid bank confirmation.
Cancellation charges levied for FIT’s on the accommodation value of the confirmed booking.
FIT's - 7 or less guests occupying 4 or less rooms
Days prior to arrival
- 0 - 14 Days: 90%
- 15 - 45 Days: 75%
- 46 - 60 Days: 25%
- 61+ Days: 10%
Cancellation charges levied for Groups on the accommodation value of the confirmed booking.
GROUPS - 8 or more guests occupying 5 or more rooms
Days prior to arrival
- 0 - 30 Days: 90%
- 31 - 90 Days: 75%
- 91+ Days: 25%
Cancellation charges levied on Third-Party Service Providers.
In the event that Seolo has booked any third-party service providers, be it road transfers, boat transfers, third-party activities, flights, third party accommodation or the like, cancellation fees will be levied as per the third-party’s terms and conditions plus a 5% admin fee.
Third Party Service Providers
Services such as land and water transfers, activities not specified as included in the property nightly rates and scheduled flights are outsourced to third party service providers who determine the rates. Unforeseen increases may occur from time to time, which are beyond our control. We reserve the right to amend published rates for services contracted with these product partners, as well as package costings that may include such services. Transfers, flights, third-party lodgings, and excluded activity rates do not form part of this contract as these services are outsourced and not offered directly by us, the rates are determined by the service provider in their sole discretion.
Any flights booked by our reservation team will require full prepayment.
In the event that a guest books or wishes to book any accommodation, service, or activity (including without limitation, any air or road travel arrangements, or accommodation at any Third Party Lodgings) that is not provided directly by Seolo, but is provided by a third party service provider arranged by Seolo for the guests, Seolo is not liable for any acts or omissions of any such third party service provider however arising, and it is advisable that the guests should take out comprehensive travel insurance covering the guests for any accommodation or travel cancellations/delays, losses, injury, medical emergencies and the like.
Government Regulated Fees
Park entrance fees, conservation levies, fuel, and VAT are subject to change without prior notice and may have an impact on published and contracted rates. In the event, that such changes occur, the increases will be applied to all provisional or confirmed bookings with immediate effect, including bookings for which have already been paid.
Travel Insurance
Travel insurance is strongly recommended. At the minimum, the cover should include for personal effect, personal accident, medical and emergency travel expenses, force majeure events, as well as cancellation and curtailment – as the reservation will be subject to cancellation penalties as detailed above. We are not insurance specialists and recommend that guests consult an expert in this regard.
Seolo Africa Terms and Conditions
ABBREVIATED BOOKING TERMS & CONDITIONS
Please see the detailed booking Terms & Conditions
- For Direct guests, Standard T’s & C's are available on our website or by request.
- For the Travel Trade – please refer to the current agent’s manual which is also available on request.
FIT’s & Groups
- FIT’s refers to a booking for 7 or less full-paying guests occupying 4 or less rooms.
- A group is considered a booking for 8 or more full-paying guests or 5 or more rooms.
Procedures
- All bookings/enquiries must be submitted in writing via email to the reservation office. No reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
Provisional Booking & Release Periods
Provisional bookings made in advance will be held for the period as set out below and then automatically released unless otherwise authorised.
FIT's - 7 or less guests occupying 4 or less rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 60 Days: 72 Hours (3 Days)
- 61 – 90 Days: 7 Days
- 91+ Days: 14 Days
GROUPS - 8 or more guests or 5 or more rooms
Days Prior To Arrival
- 0 - 14 Days: 24 Hours
- 15 - 90 Days: 72 Hours (3 Days)
- 91+ Days: 7 Days
Should the above release times not be suitable, please feel free to contact us for a possible alternate arrangement.
Minimum Stays
- Festive Season: 2 nights minimum stay from 15 December to 15 January at Rhino Post Safari Lodge & Masuwe.
- Year Round: 2 nights minimum stay at Plains Camp @ Rhino Walking Safaris.
Confirmed Bookings
Our lodges are intimate with between 4 to 10 rooms/tents. Cancellations of even just 2 people can greatly affect the operation of the lodge; we therefore require full payment prior to guests' arrival and strict adherence to our cancellation policy. We strongly recommend that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements.
Payment & Deposit Policy
- Deposit & Balance payments and timing thereof
- A deposit is required to secure a booking. We reserve the right to cancel the reservation should we not receive the payments timeously.
On Confirmation
Balance payment due
FIT's - 7 or less guests occupying 4 or less rooms
- 50% deposit to secure the booking
- 30 days prior to arrival
Groups - 8 or more guests occupying 5 or more rooms
- 50% deposit to secure the booking
- 60 days prior to arrival
Payment Terms & Conditions
- Full payment is required prior to the guests’ arrival.
- We reserve the right to cancel the reservation should we not receive the payments timeously.
- All bank deposits and/or balance payments are to be received in full and free of bank charges.
- We will require proof of payment, should the payment be facilitated via electronic bank transfer (EFT).
- To assist us with identifying the payment for a reservation, please include the reservation number as payment reference.
- All guests are to settle the extras on their account in full prior to departure.
Banking Details & Cyber Security
- If the guests are adding us as a new online banking beneficiary, please check the banking details on their invoice with a bank confirmation letter and confirm these details with either a telephone call or WhatsApp with our reservations team.
Cancellation Policy
- We require written confirmation for all cancellations and no reservations may be assumed to be confirmed, amended, or cancelled without written confirmation from us.
- Please note that the cancellation fees are charged on any amendments, reductions in the number of rooms, or a reduction in guest numbers that affect the original value of the accommodation for the confirmed booking.
- Cancellation fees will apply to the full value of the booking.
- Refunds due will be processed in the currency the funds were received in our bank, less a 5% administration fee.
- The guest’s banking details must be confirmed with a valid bank confirmation.
Cancellation charges levied for FIT’s on the accommodation value of the confirmed booking.
FIT's - 7 or less guests occupying 4 or less rooms
Days prior to arrival
- 0 - 14 Days: 90%
- 15 - 45 Days: 75%
- 46 - 60 Days: 25%
- 61+ Days: 10%
Cancellation charges levied for Groups on the accommodation value of the confirmed booking.
GROUPS - 8 or more guests occupying 5 or more rooms
Days prior to arrival
- 0 - 30 Days: 90%
- 31 - 90 Days: 75%
- 91+ Days: 25%
Cancellation charges levied on Third-Party Service Providers.
In the event that Seolo has booked any third-party service providers, be it road transfers, boat transfers, third-party activities, flights, third party accommodation or the like, cancellation fees will be levied as per the third-party’s terms and conditions plus a 5% admin fee.
Third Party Service Providers
Services such as land and water transfers, activities not specified as included in the property nightly rates and scheduled flights are outsourced to third party service providers who determine the rates. Unforeseen increases may occur from time to time, which are beyond our control. We reserve the right to amend published rates for services contracted with these product partners, as well as package costings that may include such services.
