A very special team is required to successfully operate a unique safari company in the remote wilderness of Tanzania. We are a small and dedicated team whose aim is to provide the best possible safaris. Our combined experience in the industry and passion for sharing this amazing wilderness, translates into excellent service, stellar guiding and carefully crafted, customized safaris. We are focused on quality and originality, after all, this is your safari experience! If you are an adventurous, conscientious traveller, we are the company for you.
We offer our guests excellent personalized service. We are there for you from the beginning stages of trip planning, all the way through to the last day of your fantastically guided safari into some of Tanzania's wildest corners.
Itinerary Terms and Conditions
WAYO AFRICA LTD. BOOKING CONDITIONS
These conditions apply to bookings with: Wayo Africa Ltd.
In case Wayo Africa Ltd has explicitly agreed by signed agreement to conditions that divert from the below, such explicitly agreed conditions will prevail.
- Booking confirmation
By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.
Wayo Africa Ltd only accepts booking requests through in writing/per email. Booking requests through telephone, skype or other form of communication are not accepted.
A booking is made once Wayo Africa Ltd has sent a written/email confirmation of the booking to you ("Booking").
Wayo Africa Ltd reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms.
- Provisional bookings
If Wayo Africa Ltd has not received confirmation of the booking from you by email prior to the expiry date ("Confirmation"), the booking will be released automatically without notification:
- if booked 2 or more months before the date of arrival: provisional Bookings expire 10 days after the Booking was created
- if booked less than 2 months before the date of arrival: provisional Booking expires 5 days after the Booking was created
Bookings can be put on a waitlist. Provisional Bookings may only be extended subject to there being no waitlisted bookings, such extension is deemed to be a new Booking.
- Deposit, payment and cancelations
NEW COVID-19 RELATED PAYMENT TERMS (as of June 2020)
DEPOSIT & BALANCE POLICY
All new bookings will require a 20% refundable* deposit, payable on confirmation.
Final balance is payable at 60 days prior to travel.
CANCELLATION POLICY
61+ days prior to arrival–deposit refundable* or postponement allowed at no price increase for travel within 12months.
60-days–100% cancellation will apply (unless COVID-19 related) or postponement allowed at no price increase for travel within 12 months.
30–0 days–100% cancellation fees will apply (in all circumstances) or postponement allowed at a 10% charge. *
*Refundable ONLY in the event of any COVOD – 19 related insurance restrictions being in place at a time of travel.
Cancellations or amendments of Bookings must be received by Wayo Africa Ltd in writing/per email to be effective. In the event of cancellation or amendment of a Booking after Confirmation the following policy will apply:
- Currency
All prices and rates are quoted and invoiced in US$ and all payments must be made in US$. Payment in other currencies will only be accepted by pre-arrangement.
- Changes in rates
Under normal circumstances Wayo Africa Ltd wishes to respect agreed rates, but reserves the right to change the rates and terms at any time due to circumstances out of its control (such as, but not limited to, fuel prices, exchange rates, camping/concession fees, service levies or tax increases). In case of material changes caused by government bodies and/or other similar bodies that cannot be influenced by Wayo Africa Ltd that would lead to severe losses endangering economically sustainable operations it reserves the right to also change the rates on confirmed and paid bookings. Any 3rd party rate increases after Confirmation - such as, but not limited to, changes in prices of flights booked - will be fully payable by you.
- Insurance & other
By booking with Wayo Africa Ltd you specifically accept the responsibility to ensure, and warrant, that all your clients individually are adequately insured (also considering the inherent risk involved in going on safari and travelling in wildlife areas) for amongst others cancellation, medical assistance, evacuation, damages and repatriation.
You hereby confirm that you have informed your clients that they are obliged to, and you guarantee that they will, sign a customary indemnity form including their medical insurance details upon arrival. You are aware of and agree to the contents of such form.
- Itinerary changes
Wayo Africa Ltd will do its utmost to assist in minimizing the disruption of itineraries booked through Wayo Africa Ltd in case of cancellations, changes or delays due to any of its 3rd party service providers, however any costs incurred in relation thereto will be borne directly by you or your client.
- Force Majeure
Wayo Africa Ltd will notify you as soon as practicable when it is affected by a Force Majeure. Wayo Africa Ltd shall not be deemed to be in breach of your booking or these conditions or otherwise be liable to you, by reason of delay in performance, or by nonperformance of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. If Wayo Africa Ltd is affected by Force Majeure it shall be entitled to, on its sole discretion, cancel or vary any arrangements or itinerary in relation to your booking. Payment of any refund by Wayo Africa Ltd as a result of the non-performance of any of its obligations hereunder shall remain its sole and absolute discretion. It being understood that Wayo Africa Ltd shall use its reasonable endeavors to reimburse you where possible.
“Force Majeure” means, in relation to Wayo Africa Ltd, any circumstances beyond its reasonable control (including, but without limitation, war or threat of war, sabotage, civil disturbance, or requisition, acts of God, fire, accident, flood or explosion, sickness, quarantine, Government intervention, weather conditions or other untoward occurrences).
- Health and travel documents
You ensure and warrant that each of your clients has complied with the necessary visa and health requirements to cover all countries and dates the client is travelling with or booked through Wayo Africa Ltd. It is the sole responsibility of you and your client that required travel documents and health precautions are obtained.
- Photography and marketing
Wayo Africa Ltd reserves the right without giving further notice, and you hereby permit us, to make use of any photographs or films produced by ourselves during your or your client's stay with us for general publicity purposes without payment or permission.
You shall market Wayo Africa Ltd subject to these booking conditions and other conditions agreed. Wayo Africa Ltd will not be liable for any damages suffered by any guest due to a misrepresentation by you or any of your employees, irrespective of whether such misrepresentation was made intentionally or negligently.
- General
Failure of Wayo Africa Ltd to enforce any provision of these booking conditions shall not constitute a waiver of such provision or affect Wayo Africa’s right to enforce that or any other provision in the future. If any provision of these booking conditions is rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
- Disputes and governing law
These booking conditions and each Booking are governed by the law of the country of incorporation of the Wayo Africa Ltd entity in whose name you have to make payments in accordance with these conditions. Any claims in relation to a booking or these conditions (including reservations, payments) should be made in writing/email to Wayo Africa Ltd as soon as possible, but in any case within 10 days of its occurrence, to allow us to assist in solving the issue jointly in good faith. Additionally, any claims or complaints in relation to our service need to be made immediately upon its occurrence by you or your client to camp management or your contact at our sales office, to allow for an adequate solution of the matter.
Any disputes in relation to these conditions or a booking that cannot be resolved amicably will be brought to the competent court of the country of incorporation of the Wayo Africa entity in whose name you have to make payments in accordance with these conditions.
