The Safari Series

Terms & Conditions 2026

These are the Terms & Conditions (T&Cs) of bookings for The Safari Series (TSS) for 2026. By creating a booking with TSS, you are acknowledging and agreeing with these T&Cs below. Our T&C's are also on our website to be easily and readily available at all times.

ResRequest link: www.thesafariseries.resrequest.com/

The following terms and conditions, which are subject to change without notice, apply to the services offered by and rates issued by The Safari Series. Any third-party services booked through The Safari Series Ltd., their respective terms and conditions will apply and it is the responsibility of the guest to be. It is a condition of making a reservation with TSS that these terms and conditions are accepted in full and non-adherence to our terms and conditions may lead to withdrawal of contract rates and release of bookings.

KENYAN LAW: Kenyan Law: It is a condition of making a reservation with TSS that the client agrees that these terms and conditions constitute a contract under Kenyan Law and the client agrees irrevocably to the exclusive jurisdiction of the Kenyan Courts and that in the event of any dispute or action of any kind against TSS that dispute or action shall be heard under Kenyan Law in the Kenyan Courts.

Making a provisional booking

Please send an email to reservations@safari-series.com to request availability or to make a provisional booking. Your booking will be held provisionally for 15 days before TSS will require a confirmation on whether to hold for another 15 days or drop the booking. You are required to confirm the booking prior to the expiry date otherwise it will expire. If you require more time to confirm your booking, the expiry date may be extended (on request).

Confirming your booking

A booking will only be confirmed upon receipt of a deposit and a written booking confirmation from TSS has been sent and received by the booking party. In order to confirm your booking, a 30% deposit is required.  The full balance must be paid in full 60 days prior to arrival. Please ensure the following information is included in your booking request: Group name Room type you would like to book (where applicable) Date, time and method (flight number etc) of guest's arrival and departure Number of people in the group and rooming requirements (doubles, singles, triples etc.) Names of ALL guest's in the group and ages (especially of children) Any special dietary requirements or other special requests If the booking is for residents, please attach a proof of residency and indicate clearly.

Cancellation policy

All cancellations must be made in writing. Cancellations will only be effective on receipt of written notification. 

TSS cancellation policy is: 

- More than 120 days before arrival, full deposit is refunded, exclusive of bank charges and reasonable administration fees. 

- Between 120 and 61 days prior to arrival, the 30% deposit is forfeited. 

- Between 60 and 31 days prior to arrival, 50% of the full value is forfeited. 

- Less than 30 days and no-shows, 100% of the full value is forfeited.

Insurance & liability

All guests who travel to The Safari Series (TSS) properties, or to any other destinations within Kenya or Africa with TSS, are required to have comprehensive travel and medical insurance to cover cancellation, medical expenses, personal baggage, and money. We cannot accept guests on safari with TSS who do not have insurance. Guests staying at TSS properties may be required to sign a liability form on arrival. A visit to Africa (and particularly a safari) entails an element of risk and neither TSS nor its officers and employees shall be liable in any way for any loss or damages expense or cost arising from any incident involving clients (individuals, companies and other legal entities) that may occur whilst using any of the services provided by TSS or third parties contracted by TSS. It is the responsibility of every client (including individuals, companies and other legal entities) to assess their own insurance requirements and to organise appropriate insurance. In the event of failure of any client (individual, company or other legal entity) to comply with these insurance conditions and requirements or failure to organise appropriate insurance then neither TSS nor its officers or employees nor any third party contracted by TSS shall be liable in any way for any financial loss, damages, expenses or costs arising from any incident or last minute cancellation. Clients will often come into close contact with wild animals whilst on safari with us. We ask our guests to always consult their guide or tour leader before undertaking any activity that takes place in areas populated by wild animals and all guests must adhere to the directions provided by their guide or tour leader and at each property in our portfolio. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. To the extent permitted by law, neither TSS, nor its employees, nor its agents can be held responsible for any injury or incident on the safari. In the event of increase in taxes, training levy, services charges, TSS reserves the right to adjust all contract rates accordingly from the date of such change, and without prior notice. Please also note that all transport costs quoted in these pages are to be used as guidelines and will be checked before final quotation. Transport, activities and other accommodation costs are quoted from a third party and can change without prior notice. TSS does not do transfers in our own vehicles but uses a contractor for this service

Third party service providers

In the event that TSS books third party property or service provider, on behalf of the guest, these bookings are accepted on the specific condition that TSS acts only as the reservations office for the third- party properties or service provider, and assumes no liability whatsoever for an injury, damage, loss, accident or delay to person or property or the service or quality of the property, staff or service provided. All reservations for these third-party properties and suppliers are also governed by their respective cancellation policies, terms and conditions, copies of which are available at the time of reservation

Force Majeure

TSS will not be held responsible for any last minute changes outside of our control, including unexpected weather patterns, changes of safari location (with particular attention paid to last minute changes regarding BATUK bookings within Lolldaiga Hills) or price fluctations from suppliers

Payment

To confirm your booking, you must pay a 30% deposit to The Safari Series. On receipt of full payment, a final reservation confirmation will be issued on email. Please note that all TSS payments are inclusive of taxes, including VAT and catering levy. Payer must cover all bank charges, so TSS receives the full, invoiced amount. Whilst TSS endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim whatsoever against TSS for a refund either in whole or in part, if any accommodation or excursion is unavailable. 

Payment details for securing your booking are: 

The Safari Series Ltd. 

The Safari Series (KES)

 00801897271810 

I&M Bank 

Karen Branch 

Kenya 

IMBLKENA (SWIFT) 

The Safari Series Ltd. 

The Safari Series (USD)

 00801897271250 

I&M Bank 

Nanyuki Branch 

Kenya 

IMBLKENA (SWIFT) 

Please read and acknowledge the above terms and conditions for The Safari Series for 1st January 31st December 2026 and allow TSS written confirmation of receipt of this document. We look forward to working with you in the future and to welcoming you or your guests to Kenya