PAYMENT 20% (refundable in case of Covid-19*) deposit is required to confirm a booking. Balance due 30 days prior to arrival.

FLIGHTS to be paid in full before they can be issued. Once issued, they become non-refundable. 

3RD PARTY accommodation and transfers – we will apply the respective Terms & Conditions.

CANCELLATION due to Covid-19* up to 60 days pri[1]or to travel deposit of accommodation is refundable. Between 59 and 1 day before travel the payment can be used for future travel – no full refund will be given. 

CANCELLATION due to any other reasons than Covid-19, our standard cancellation policy will apply as follows: confirmation to 91 days 20% of accommodation only, then of full invoice (excluding park costs) 90-61 days 25%, 60-31 days 50%, 30- 0 days 100%. 

IN THE FOLLOWING EVENTS WE SPEAK OF COVID-19:

• The guest tested positive for Covid-19 at 14-0 days before travel.

• The guest will not be able to travel due to travel restrictions enforced by governments within their country, transit or destination (and no reasonable alternative can be made available for traveling):

* Mandatory quarantine (on arrival at destination) or by return (in country of residence) 

* Closure of country borders.

EXISTING BOOKINGS TERMS & CONDITIONS COVID OR FORCE MAJEURE

Since the start of this pandemic, we have put the following in place for existing bookings:

• Should guests not be able to travel due to travel restrictions enforced by Governments within their country of origin, transit or destination, booking can be amended/rescheduled accordingly.

• For postponements, travel needs to be within 18 months of existing travel dates. 

• The booking value of an existing booking will be reserved for the new booking. Should the booking change to a higher rated season, the difference will be invoiced.

• A deposit is required in order to postpone an existing booking. 

• Deposits and payments made can be kept in credit for any future bookings or payment.

RATES AND CONDITIONS SUBJECT TO CHANGE WITHOUT NOTICE.

Rates include: All meals, laundry, local drinks, all game viewing activities (2 per day - game drives and walking safaris), transfers to/from Mana Main and Mana West airstrip.                                                                                                               

Rates exclude: Tourism Levy, Conservation & Community Fund and & Park Costs (US$65 pp pn); Visas; flights; premium drinks; transfers in and out of Mana.                                                                                                                    

Child policy: Minimum age 12 years unless camp is booked exclusively; No child rates.                                                                                                                    

Air transfers: All min 2 seats one way. Victoria Falls/Mana Pools (2h 10mins). Harare/Mana Pools (1,5hrs).                                                                                                                     

Road transfers: per seat, min 2, one way. Lusaka/Chirundu road transfer (2.5hrs). Chirundu/Mana Pools boat transfer (1.5hrs).                                                                           

OTHER ROUTES AVAILABLE ON REQUEST.