The above rate is excluding 17.6% Hotel Tax 

Payment conditions

• A non-refundable 30% deposit (of the total room charge) is required to confirm reservation, which is payable within 7 days
• The remaining 70% is required 40 days prior to arrival

Cancellation policy

Confirmation of a reservation means acceptance of Kisawa’s cancellation policy terms and conditions. Kisawa reserves the right to release the booking without prior notice if the full payment is not received at the stipulated time.

• There is a non-refundable 30% deposit at time of booking
• There is a 100% penalty for cancellations received from 40 days prior to arrival onwards, in case of no-show or early departure
• Guests are kindly urged to purchase travel insurance prior to confirming a reservation, to cover refunds of the cancellation deposits
• Kisawa reserves the right to refuse exemptions from its cancellation policy for medical matters or any other unforeseen circumstances
• Payment of all incidental charges must be settled prior to departing the Sanctuary
• In case of exclusive and buyout bookings, special cancellation conditions will apply due to respective planning necessities

Payment conditions for Christmas and New Year

Christmas and New Year dates are defined as 22 December – 4 January

• A non-refundable 50% deposit (of the total room charge) is required to confirm reservation which is payable within 7 days
• The remaining balance is required 60 days prior to arrival
• Cancellations made less than 60 days prior to arrival will be charged 100% of the total room cost, in case of no-show or early departure.

No-show policy

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be charged. All fees and penalties are inclusive of taxes.

Early departures

Early departures or cancellations due to inclement weather conditions are fully chargeable.

Length of stay

• A minimum of 2 night length of stay on any Kisawa booking
• A minimum of 7-nights is required during the Christmas and New Year period

Child rates 

0 to 12 years - Free of charge

13 to 18 years - €450 per night ++

• Guests with children under 12 years old are encouraged to book Cove side Residences. Please note that Ocean Residence are not highly recommended for families with small children due to the stronger ocean swell. 
• Kisawa Sanctuary will not accept reservations for children under 12 years old occupying a Residence alone.
• Maximum Occupancy: 2 adults and 2 children in all One-Bedroom Residences, 3 adults and 2 children in the One-Bedroom Residence with Annex. 4 adults and 2 children in Two-Bedroom Residences, and 6 adults and 3 children in Three-Bedroom Residences

• A dedicated service team & personalised butler service
• Champagne on arrival
• Culinary experiences & dining across all four Kisawa dining venues including all meals, soft beverages, curated house wines & cocktails. 
• In-Residence dining (unlimited room service & poolside snacks)
• Complimentary laundry & un/packing services
• Private pool & day area
• Pillow preferences
• Dedicated electric Mini-Moke
• One 60-minute Mozambican healing treatment at the Natural Wellness Center (NWC)
• Selected Kisawa adventures: Sunset sailing on the Kisawa dhow (subject to seasonality)
• Non-motorised water sports: Sea kayaking, stand-up paddle and beach snorkelling
• Complimentary WIFI
• For stays of 7 nights or more, the shared helicopter transfer to the Kisawa helipad from Vilankulo airport (VNX) is complimentary. Timing and allocation subject to service provider.