Rates

• Subject to room and rate availability
• Quoted, invoiced and payable in ZAR.
• Include 15% VAT.
• Subject to change without prior notice.
• Quoted per person per night, based on a maximum of two adults per room, or on a single basis.
• 50% single supplement on the per person rate.
• Singe adult sharing with children are charged single supplement rates.

Child Policy

• This policy applies to all children from 0 up to andincluding 11 years old. Children from 12 years and older are considered as adults and will therefore require their own room at the applicable rates.
• Children 0 to 3 years old are accommodated on a complimentary basis when sharing with 2 adults.
• Children 4 to 11 years are accommodated at a 50% supplement of adult sharing rate, when sharing with 2 adults.
• Children not sharing with adults (occupying their own room) will be charged at the full adult rate

Private House

• May—October: A minimum occupancy of 3 adults, or 2 adults and 2 children is required to book the Private
• House; thereafter, the per person sharing rate is applicable.
• November—April: A minimum occupancy of 4 adults is required to book the Private House; thereafter, the per
• person sharing rate is applicable.
• 20 December—10 January: A minimum occupancy of 6 adults is required to book the Private House; thereafter, the per person sharing rate is applicable.

Bookings and Payment policy

• Provisional bookings are subject to availability; i.e.:
• should we have limited suites available, only confirmed bookings will be accepted.
• Provisional bookings are not available to reservations between 20 December to 10 January (travelling dates).
• 50% deposit will be required to convert the booking status from provisional to confirmed.
• Bookings made less than 30 days prior to arrival will be held for a maximum of 72 hours.
• Bookings made 60 - 90 days prior to arrival will be held for a maximum of 7 working days.
• Bookings made more than 90 days prior to arrival will be held for a maximum of 14 working days.
• Any discrepancies on the confirmation or invoice must be addressed with reservations within 7 days of issue.
• A deposit amount of 50% is required upon confirmation of booking.
• The full balance is required at least 30 days prior to arrival

Cancellations

• Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations.
• 25% of fee if cancellation less than 30 days prior to arrival.
• 50% of fee if cancellation less than 15 days prior to arrival.
• 100% of fee if cancellation less than 7 days prior to arrival.

Groups: Deposit, Payment & Cancellation- This policy applies to bookings of eight (8) or more
adults.

• A 25% non-refundable deposit may be requested at time of booking in order to secure rooms, dependent on season.
• A 50% non-refundable deposit is payable 90 days prior to arrival.
• Full pre-payment (100%) is required 60 days prior to arrival, final rooming lists and requirements to be
• received 30 days prior to arrival.
• Reservations made less than 60 days prior to arrival will require full pre-payment at time of booking

Cancellations—Peak Season (20 December – 10 January)

• 50% of fee if cancellation less than 60 days prior to arrival.
• 100% of fee if cancellation less than 30 days prior to arrival.

Waiver

• Oceana reserves the right to release bookings should payment not be received by the requested date.
• Oceana retains the right to admit or remove any guests whose behaviour impacts negatively on the hotel property, other guests and / or staff.

• Accommodation
• Meals
• Selected beverages
• Game drives

Any additionalexpenses to be settled upon departure.

Visitors information:

• Transfers can be arranged on request at an additional cost
• All transfers are handled by an accredited charter company
• Car hire is available at PLZ and ELS airports
• We highly recommend that travel insurance is taken out