Reservation & Cancellations:

All reservations should be confirmed in writing. A 50% deposit is required to confirm any booking, with the remaining balance to be settled 31 days prior to the travel date.

Provisional reservations will be held for a maximum period of 14 days from the date of requesting the reservation, after which the reservation will automatically be released.

A percentage of the quoted room rate will be charged for rooms that are cancelled within 60 days of the date of the reservation, as follows:

Within 60 days – 10%

Within 31 days – 25%

Within 21 days – 50%

Within 14 days – 75%

Within  7 days – 100%

A 10% handling fee, based on the deposit amount paid, will be deducted from any refunds made due to cancellations 60 days before the date of travel.

Please note: All rates are subject to change without prior notice due to reasons not limited to currency fluctuation, increase in fuel prices, increase in government taxes and levies and/or unforeseen economic circumstances.

Payments:

Proof of payment of 50% deposit is required to confirm any booking with the balance due at least 31 days prior to the date of the guests’ arrival at Ai Aiba Lodge, unless otherwise specifically agreed by Ai Aiba Lodge.

Payment is to be made into the following bank account, and proof of payment to be sent to Big Sky Lodges as confirmation of payment.

Bank: First National Bank Namibia

Account Name: Big Sky Lodges CC t/a Ai Aiba Lodge

Account no: 62259717224

Branch code: 281872 / FNB Business

SWIFT address: FIRNNANX

Please be advised that all associated bank charges and fees incurred during the processing of payments are the sole responsibility of the client.

Children's policy:

Much of the charm of Ai Aiba lies in its tranquil wilderness setting and may therefore not always be appreciated by all children. It is a condition therefore that adults accompanying children take full responsibility  for the conduct and safety of their children.

Accommodation:

• Family room (Twin room with sleeper couch) for a family of 3 or 4 travelling with younger children (12 years and under).

Rate (Bed & Breakfast rate and Conservation Levy):

• Children 7 to 12 years, sharing with 2 full paying adults, pay 50% of the quoted adult rate.
• Children 6 years and under, sharing with 2 full paying adults, stay free.

Meals:

• A Kiddies menu is available for lunch and / or dinner, for children 12 years and under.
• Any adult meals ordered by children 12 years and under will be charged at full rate.

Activities:

• Children 7 to 12 years, pay 50% of the quoted adult rate on all guided walking activities.
• Children 7 to 12 years, pay the quoted adult rate for Nature Drives, Walk & Drives and E-Bike Rental.
• Children 6 years and under can participate in any activity at no charge (with the exception of the other San Living Museum activities).
• Minimum age requirement for the E-Bike Rental and Mountain bike trails is 8 years.

Check In / Out Times:

Check-in at 14h00 and check-out at 10h00

These times can be flexible with prior arrangement.

Our Bed and Breakfast rate includes:

• Accommodation in spacious, airconditioned thatched chalets
• Breakfast: Individual table buffet and a la carte menu
• Afternoon tea, coffee and cake
• Guided Sundowner walk (excluding drinks)
• Self-guided Mountain bike trails with own bicycle
• Conservation Levy