Terms & Conditions

Reservations & Cancellations:

All reservations should be confirmed in writing. A 50% deposit is required to confirm any booking, with the remaining balance to be settled 31 days prior to the travel date.

Provisional reservations will be held for a maximum period of 14 days from the date of requesting the reservation, after which the reservation will automatically be released.

A percentage of the quoted room rate will be charged for rooms that are cancelled within 60 days of the date of the reservation, as follows:

Within 60 days - 10%

Within 31 days - 25%

Within 21 days - 50%

Within 14 days - 75%

Within 7 days - 100% 

A 10% handling fee, based on the deposit amount paid, will be deducted from any refunds made due to cancellations 60 days before the date of travel.

Please note: All rates are subject to change without prior notice due to reasons not limited to currency fluctuation, increase in fuel prices, increase in government taxes and levies and/or unforeseen economic circumstances.

Ai Aiba Lodge is a founding member of the Erongo Mountain Rhino Sanctuary Trust (EMRST - website: https://www.erongomountains.org), a private Conservation Area in the Erongo Region of Namibia. In support of the efforts of the EMRST, which aims to protect the indigenous fauna and flora of the region, Ai Aiba Lodge has implemented a Conservation Levy with effect of 2025 at NAD 150.00 per person per night (included in the per person rate), to assist with the security at the two Security Gates into/ out of the Conservation area, and towards the safety and anti-poaching of endangered wildlife in this area. The Conservation Levy includes VAT and is not commissionable.

Children's Policy:

Much of the charm of Ai Aiba lies in its tranquil wilderness setting and may therefore not always be appreciated by all children. It is a condition therefore that adults accompanying children take full responsibility for the conduct and safety of their children.

Accommodation:

• Family room (Twin room with bunk bed) for a family of 4 travelling with younger children (12 years and under).
• Triple room (Twin room with an extra bed for a child of 12 years and under)

Rate (Bed & Breakfast rate and Conservation Levy):

• Children 7 to 12 years, sharing with 2 ful paying adults, pay 50% of the quoted adult rate.
• Children 6 years and under, sharing with 2 full paying adults, stay free.

Meals:

• A Kiddies menu is available for lunch and / or dinner, for children 12 years and under.
• Any adult meals ordered by children 12 yeras and under will be charged at full rate.

Activities:

• Children 7 to 12 years pay 50% of the quoted adult rate on all guided walking activities.
• Children 7 to 12 years pay the quoted adult rate for Nature Drives, Walk & Drives & E-Bike Rentals.
• Children 6 years and under can participate in any ctivity at no charge (with exception of the other San Living Museum activities).
• Minimum age requirement for th E-Bike Rental and Mountain bike trails is 8 years.

Check In / Out Times:

Check-in at 14h00 and check-out at 10h00.

These times can be flexible with prior arrangements.

Terms & Conditions

Reservations & Cancellations:

All reservations should be confirmed in writing. A 50% deposit is required to confirm any booking, with the remaining balance to be settled 31 days prior to the travel date.

Provisional reservations will be held for a maximum period of 14 days from the date of requesting the reservation, after which the reservation will automatically be released.

A percentage of the quoted room rate will be charged for rooms that are cancelled within 60 days of the date of the reservation, as follows:

Within 60 days - 10%

Within 31 days - 25%

Within 21 days - 50%

Within 14 days - 75%

Within 7 days - 100% 

A 10% handling fee, based on the deposit amount paid, will be deducted from any refunds made due to cancellations 60 days before the date of travel.

Please note: All rates are subject to change without prior notice due to reasons not limited to currency fluctuation, increase in fuel prices, increase in government taxes and levies and/or unforeseen economic circumstances.

Ai Aiba Lodge is a founding member of the Erongo Mountain Rhino Sanctuary Trust (EMRST - website: https://www.erongomountains.org), a private Conservation Area in the Erongo Region of Namibia. In support of the efforts of the EMRST, which aims to protect the indigenous fauna and flora of the region, Ai Aiba Lodge has implemented a Conservation Levy with effect of 2025 at NAD 150.00 per person per night (included in the per person rate), to assist with the security at the two Security Gates into/ out of the Conservation area, and towards the safety and anti-poaching of endangered wildlife in this area. The Conservation Levy includes VAT and is not commissionable.

Children's Policy:

Much of the charm of Ai Aiba lies in its tranquil wilderness setting and may therefore not always be appreciated by all children. It is a condition therefore that adults accompanying children take full responsibility for the conduct and safety of their children.

Accommodation:

• Family room (Twin room with bunk bed) for a family of 4 travelling with younger children (12 years and under).
• Triple room (Twin room with an extra bed for a child of 12 years and under)

Rate (Bed & Breakfast rate and Conservation Levy):

• Children 7 to 12 years, sharing with 2 ful paying adults, pay 50% of the quoted adult rate.
• Children 6 years and under, sharing with 2 full paying adults, stay free.

Meals:

• A Kiddies menu is available for lunch and / or dinner, for children 12 years and under.
• Any adult meals ordered by children 12 yeras and under will be charged at full rate.

Activities:

• Children 7 to 12 years pay 50% of the quoted adult rate on all guided walking activities.
• Children 7 to 12 years pay the quoted adult rate for Nature Drives, Walk & Drives & E-Bike Rentals.
• Children 6 years and under can participate in any ctivity at no charge (with exception of the other San Living Museum activities).
• Minimum age requirement for th E-Bike Rental and Mountain bike trails is 8 years.

Check In / Out Times:

Check-in at 14h00 and check-out at 10h00.

These times can be flexible with prior arrangements.