Charter Airline Luggage Limitations
Please note that the luggage restriction on the scheduled charter flights in South Africa, Botswana, Zambia and Zimbabwe is 20kgs (44lbs) per person which needs to be packed in soft-sided duffel bags. This weight limitation includes your hand luggage.
In Kenya, Tanzania and Namibia the luggage limit is 15Kgs (33lbs) per person packed in soft-sided duffel bags. This weight limitation includes your hand luggage.
Note that seat rate charter flights operate a shuttle service and guests may be collected at other camps before proceeding to your destination.
Visas
Certain countries in Africa require you to obtain travel authorisation ahead of your arrival in those countries. For some travellers, the online application portals can be challenging to use, causing frustration and anxiety. If you do not want to navigate the online process yourself, feel free to contact a specialist visa agency such as Visa HQ to assist you.
Yellow Fever
Please note that you need a Yellow Fever vaccination certificate for travel to Rwanda, Uganda and Kenya. You must travel with the original certificate as you may be asked for proof thereof.
Malaria Medication
We recommend that you take malaria prophylactics as you will be travelling to a malaria risk area. You will need to liaise with your primary care physician or travel clinic regarding the medication most suited to your needs. We're not able to recommend which one to take as it depends on other medication you're currently taking / any medical conditions etc.
Flights via the United Kingdom
From 8 January 2025, all USA passport holders will require a UK Electronic Travel Authorisation (ETA) if stopping over in the UK. Note that the ETA is not required if you are transiting only.
For other nationalities, click here to see when you can apply for an ETA: https://www.gov.uk/guidance/check-when-you-can-get-an-electronic-travel-authorisation-eta
The cost is currently £10 per person. Everyone needs an ETA, including infants and children. NOTE that you need to complete the ETA application prior to your arrival in the UK. It usually takes 3 working days for your ETA to be approved.
The most convenient way to apply is on the app: download the UK ETA app from the App Store or Google Play. If you are unable to access the app, you can apply online by clicking here: https://apply-for-an-eta.homeoffice.gov.uk/how-to-apply
Visa Note for South Africa
American, Canadian and EU passport holders do not require a visa for entry to South Africa. However, you are required to have at least two consecutive blank visa pages in your passport, per country visited, to be allowed entry. Please ensure that your passports are valid for at least 30 days after your date of departure from South Africa.
Visa Note for Botswana
American, Canadian and EU passport holders do not require a visa for entry to Botswana. However, you are required to have at least two consecutive blank visa pages in your passport, per country visited, to be allowed entry. Please ensure that your passports are valid for at least 6 months after your date of entry into Botswana.
Please be aware - all children under the age of 18 years must travel with an unabridged birth certificate for entry into Botswana, clearly showing the details of both parents. Both parents need to be travelling with the child. If this is not the case, additional documentation may be required. Please contact us for further info.
Visa Note for Zambia
Zambia has waived all visa fees (including day trip visas), for nationals from Australia, Canada, the European Union, the United Kingdom and the United States of America.
All other nationalities are required to pay for their Zambian visas. The entry fee is currently US$50 per person (subject to change). You can purchase your visa at Livingstone / Lusaka Airports on arrival. If you plan to visit both sides of the Falls you can purchase a Kaza Visa for US$50 per person which allows you access to both Zambia and Zimbabwe. Please note that you will need to have cash available to purchase your visa as they do not accept credit cards. (Most African countries only accept USD bills that are in excellent condition and dated 2006 or later).
Visa Note for Zimbabwe
Most passport holders can purchase their visa for Zimbabwe on arrival at a cost of US$30 (subject to change). Please note that you will need to have cash available to purchase your visa as they do not accept credit cards. (Most African countries only accept USD bills that are in excellent condition and dated 2006 or later).
New Digital Arrival Procedure – Declaration Form
To streamline and speed up the immigration process on arrival, the Zimbabwe Immigration Department has implemented an online immigration declaration form that should be completed by all travellers at any Zimbabwean border post on the day or arrival.
If travellers are unable to complete the form online, they can do so upon arrival - immigration officials will provide the physical version provided by immigration. This new online process will, in time, replace the manual immigration declaration form and is aimed at improving the guest experience at border control.
Please use this link to access the declaration form: https://evisa.gov.zw/app/index.html#/sign-in
Visa Note for Mozambique
The E-Visa site and implementation of the registration process has not been successful, and Mozambique is now rolling out a Visa exemption implementation.
This means the temporary suspension of the pre-registration process for visitors from visa-exempt countries.
Clients can now enter Mozambique without any form of pre-registration (a temporary measure to provide flexibility and convenience for visitors).
Upon entry into Mozambique clients from visa-exempt countries now only require the following:
*Pay MZN 650.00 (at the current rate of exchange this is USD10.00 or R180.00).
There are credit card facilities available but cash is preferred. No change is available, so please ensure you have the correct amount in cash handy. USD and South African Rand are both accepted.
*Provide a valid passport with 6 months validity AFTER the last day of your stay in Mozambique, plus 3 blank pages.
*Provide confirmation of your round-trip flight details (return tickets)
*Proof of accommodation in the form of a letter from your accommodation provider
Visa Note for Namibia
Currently American, Canadian and EU passport holders do not require a visa for entry to Namibia. However, you are required to have at least three consecutive blank visa pages in your passport, per country visited, to be allowed entry. Please ensure that your passports are valid for at least 6 months after your date of entry.
NOTE that as of 1 April 2025, Namibia’s new visa regulations come into effect. This means that 31 countries who did not previously require visas will now require them. The affected countries include the United Kingdom, United States of America, Canada, France, Germany, amongst others. The visa fee will be N$1,600 per person (around USD90). You may obtain your visas at the airport on arrival.
Please be aware - all children under the age of 18 years must travel with an unabridged birth certificate for entry into Namibia, clearly showing the details of both parents. Both parents need to be travelling with the child. If this is not the case, additional documentation may be required. Please contact us for further info.
Visa Note for Seychelles
A visa is not required for stays up to 30 days.
On arrival, travelers need to provide proof of onward or return transportation, a confirmed accommodation booking and proof of sufficient funds for the duration of their stay. They will then be issued a Visitor's Permit which is valid for a stay of up to 30 days.
All visitors must apply for entry through the Health Travel Authorisation platform prior to their arrival in the Seychelles. Please visit https://seychelles.govtas.com/ This health authorisation is essential for travel and will be required when you check in for your flight. Visitors will not be permitted to board their flight without the authorisation being in place.
Visa Note for Kenya
Kenya has implemented an eTA (electronic travel authorisation) system. This is a semi-automated system that determines the eligibility of visitors to travel to Kenya. The possession of an eTA is not the final authority to enter the Republic of Kenya. Admissibility will be determined at the point of entry.
All visitors are required to apply for an eTA prior to arrival in Kenya by clicking here - https://www.etakenya.go.ke/en
The cost is currently US$32.50 per traveller, plus bank and processing fees.
For most travelers, a single entry eTA will be sufficient. If you are visiting neighbouring countries such as Tanzania, Rwanda or Uganda and then returning to Kenya afterwards, you will be able to use the same eTA for re-entry – provided you do not return to your country of residence between visits.
NOTE that the eTA is only valid for 90 days from the date of issue, so please don’t apply too early. If the eTA expires prior to your arrival in Kenya, you will need to start a new application. The eTA is only required for entry into Kenya - there is no need to re-apply for an eTA if it expires whilst you are in Kenya.
Your passport needs to be valid for at least 6 months after your arrival date in Kenya, and you require at least two blank visa pages in your passport.
IMPORTANT: Single use plastic bags are banned in Kenya. Arriving visitors are requested to avoid bringing single use plastic bags into the country. Being in possession of a single use plastic bag is an offence and offenders could be penalised.
Visa Note for Tanzania
US passport holders can purchase their visa for Tanzania at the port of entry at a cost of US$100 per person. Please have the exact amount in cash available as they do not accept credit cards. (Please note that East African countries only accept USD bills that are in excellent condition and dated 2006 or later).
Note that, should you be arriving in Tanzania from Kenya, via the Isebania border post, you must apply for your Tanzanian visa ahead of your arrival.
Because the arrival visa process can take a long time, we suggest that you apply for your e-visa prior to travel by clicking on this link - https://eservices.immigration.go.tz/visa/ Guidelines are available here which provides further information on what you’ll need for the application process: https://eservices.immigration.go.tz/visa/guidelines
If you are visiting neighbouring countries such as Kenya, Rwanda or Uganda and then returning to Tanzania afterwards, you will be able to use the same visa for re-entry – provided you do not return to your country of residence between visits. Keep in mind that Zanzibar is part of Tanzania.
Your passport needs to be valid for at least 6 months after your arrival date in Tanzania. You are also required to have at least two blank visa pages in your passport.
CROSSING THE BORDER FROM THE MASAAI MARA (KENYA) TO THE SERENGETI (TANZANIA) – ISEBANIA BORDER POST
You will fly from your safari lodge to the Migori Airstrip – from here, you will board a shared bus (arranged by the airline) to the immigration check point. After you’ve completed the border formalities, you will continue by bus to the Tarime Airstrip. From here you will fly to your safari lodge in the Serengeti.
Though it is usually possible to get your visa for Tanzania on arrival, for this border crossing you MUST get your Tanzania visa in advance. This is due to the time constraints imposed by the airlines as the flights need to stick to the scheduled times.
Travellers must have the following documents ready when crossing from Kenya to Tanzania:
Passport
Yellow fever certificate
E-visa
Completed entry declaration form
Visa Note for Uganda
Uganda Immigration have implemented the use of electronic visas. All visitors who require an entry visa must apply through the online application system prior to arrival by clicking here: https://visas.immigration.go.ug.
You are required to upload clear copies of the bio-data page of your passport, your Yellow Fever certificate and a recent passport photo.
On completion of the online application you will receive a barcoded e-mail notification. Print out this e-mail and bring it along with you to Uganda.
Upon arrival you must present the barcoded e-mail to the relevant authorities.
The immigration officer will scan the barcode, take your fingerprints, collect your photo and request the US$50 cash payment for the visa. (Please note: Uganda only accepts USD bills dated 2006 or later, and bills that are in excellent condition). A visa sticker will be printed with your photo and placed in your passport.
Your passport needs to be valid for at least 6 months after your date of entry into Uganda, and you’re required to have at least two blank visa pages in your passport.
It is possible to get an East Africa Tourist Visa which covers Uganda, Rwanda and Kenya on a single visa. Note that Tanzania is not included and if you have travelled to Tanzania and then return to either Uganda, Rwanda or Kenya, the East Africa visa will no longer be valid. You need to lodge the application with the first country on your itinerary (note that if Kenya is the first country on your itinerary, the East Africa Tourist Visa does not apply and you will need to obtain separate visas for each country).
Visitors to Uganda who will be participating in gorilla trekking activities are required to wear a mask while with the gorillas.
NOTE that e-cigarettes have been BANNED in Uganda.
Uganda is one of the 35 countries globally where e-cigarettes are banned according to World Health Organization (WHO). Electronic cigarettes are battery-operated devices that emit a vaporized solution to inhale. These include e-hookahs, vaporizer cigarettes, vapes, and vape pens.
Please do not carry these items, even if you don't intend on using them.
Visa Note Rwanda
Visas may be obtained on arrival at Kigali International Airport. The cost is currently US$50 per person and must be paid in cash.
You can also apply for a Rwanda e-visa online, please follow this link - https://irembo.gov.rw/home/citizen/all_services
When the site loads – go to Immigration and Emigration to complete the visa application.
Your passport must be valid at least 6 months after the date of arrival in Rwanda. You also require at least two blank visa pages in your passport.
It is possible to get an East African Tourist Visa that covers entry to Uganda, Rwanda and Kenya. These need to be purchased from the first country of entry. Please note that this visa does not cover entry into Tanzania and if you enter Tanzania from one of these other countries having travelled on the EA Visa, the East African Tourist Visa will no longer be valid. You need to lodge the application with the first country on your itinerary (note that if Kenya is the first country on your itinerary, the East Africa Tourist Visa does not apply and you will need to obtain separate visas for each country).
Travellers over the age of 5 years who are scheduled to visit the primates at the Volcanoes, Nyungwe and / or Gishwati-Mukura National Parks are required to wear a mask during their visit.
Uganda, or the ‘Pearl of Africa’, as it was famously dubbed by Winston Churchill, is characterised by relatively dry and flat savanna in the north, with verdant mountains in the West, and vast dense and remarkably lush forests in the central region. The nation is home to an astonishingly diverse range of African wildlife including the highly endangered mountain gorilla which can be found in the Bwindi Impenetrable Forest. A popular spot for wildlife watching is Queen Elizabeth National Park, which hosts four of the Big Five, a flock of flamboyant flamingos and the rare tree-climbing lions of Ishasha. Outdoor enthusiasts can get their adrenaline fix with plenty of whitewater rafting, kayaking, hiking, quad biking and horse riding facilities on offer. Add to this some friendly locals, a burgeoning cultural scene, and a capital city full of lively bars, clubs and restaurants, and it is easy to see why Uganda has gained itself a reputation as 'Africa's friendliest country'.
Banking and Currency
Currency
Local currency: Ugandan Shilling
Symbol: USh
ISO code: UGX
Subunit: Cent
Banknotes: 1000, 2000, 5000, 10,000, 20,000, and 50,000 shillings
Coins: 1, 5, 10, 50, 100, 200, and 500 shillings
Banking
Card Transactions: Yes
ATMs: Yes
Mastercard: Yes
Visa: Yes
American Express: Limited acceptance
Diner’s club: Limited acceptance
Banking Hours:
Weekdays: 8:30 AM - 4:00 PM
Weekends: Limited hours in some locations
Public Holidays: Yes (limited hours)
Foreign exchange services: Yes
Travel, Transport and Getting Around
Air:
Main airlines: Uganda Airlines
International Airports: Entebbe International Airport
Domestic Airports: Various
Road:
Driving on the: Left
Tar roads: Yes
Gravel roads: Yes
Valid International Driver's License needed: Yes
Car hire available: Yes
Taxis: Yes
E-hailing services: Yes
Bus:
Inter-city bus services: Yes
Local city bus networks: Yes
Rail:
Railway system: Limited
Subway System: No
Water:
Ferries: Limited
Water taxis: Yes
Leisure cruises: No
Food, Drink and Cuisine Advice
Food and water safety:
Can you drink the tap water: No
Fresh fruit and veg: Yes
Ice: No
Meat: Yes
Street food: Yes
Local cuisine: Ugandan cuisine reflects a mix of indigenous tribes and foreign influences. Staple foods include Matooke (cooked green bananas), Posho (maize meal), and Rice. Common dishes are Luwombo (steamed stew), Rolex (chapati with eggs and vegetables), and Nyama Choma (grilled meat). Ugandan cuisine is rich in flavor with a variety of spices and herbs.
Drinks: Notable local drinks include Waragi (banana gin), Tonto (local beer), and Malwa (fermented beverage).
Tipping: Tipping is not mandatory but appreciated, typically 5-10%.
Climate and Weather
Annual rainfall: Varies by region, averaging around 1200 mm
Average temperature: 23°C
Summer:
Average highs: 27°C
Average lows: 16°C
Winter:
Average highs: 26°C
Average lows: 15°C
Best time to visit: The best time to visit Uganda is during the dry seasons, from June to August and December to February, when the weather is cooler and ideal for wildlife viewing and outdoor activities.
Internet Availability
Internet cafes: Limited
Accommodation options: Yes
Restaurants: Yes
Cafes: Yes
Shopping malls: Yes
Public parks: Yes
Libraries: Yes
Clothing and Dress Recommendations
Spring and Summer
Cool, light, breathable and comfortable: Yes
Lightweight warm clothes: Yes
Winter and Autumn
Jerseys, cardigans, sweaters, jackets: Recommended
Heavyweight clothing and boots: No
General
Umbrella and raincoat: Yes
Warm gloves, hat and scarf: Yes
Swimming costume (bathing suit): Yes
Hat, sunglasses and sunblock: Yes
Walking shoes: Yes
Casual: Yes
Smart-casual attire: Yes
Internet Availability
Internet cafes: Limited
Accommodation options: Yes
Restaurants: Yes
Cafes: Yes
Shopping malls: Yes
Public parks: Yes
Libraries: Yes
Electricity and Plug Standards
Plug Type: Type G
Voltage (V): 240
Frequency Hertz (Hz): 50
*Travel plug adapter and voltage converter might be necessary depending on your appliances.
General Guidance
TIPPING GUIDELINE FOR GORILLA TREKKING
Porters at parks - $20-25 per person per day
Head Ranger/Guide (when gorilla tracking) - ±$10 per person per day
Trackers - ±$10 per person per day
Security personnel - ±$10 per person per day
The tip for the team of three above should add up to roughly $25 - $30 per day of tracking, per traveller
Driver-Guides - $5 - $10 per person per day
Park Staff/Forest Walks - $5 per person per walk