With almost half a century of experience under our belt, Thompsons Africa is your highly trained Southern African destination management expert. Our reservations team is knowledgeable, innovative, and committed to exceptional service delivery. No customer is too big or too small and while we are big enough to buy well, we remain small enough to care. Our dedicated teams of sales, procurement and reservations staff ensure that our customers’ needs are not only met but exceeded.
Thompsons Africa is part of Cullinan Holdings Ltd, whose main shareholder is The Travel Corporation, a family-owned entity with 45 offices worldwide and an envied reputation for delivering quality, service, and value. We also have trusted, long-standing customer and supplier relationships that extend back more than 40 years.
As part of the global The Travel Corporation family, we are known for our reliability and financial solidity. It’s an ethos reflected in the fact that in a sector known for high employee turnover, our average staff tenure is ten years — a further guarantee of experience and professionalism.
Thompsons Africa operates in the three main cities of Cape Town, Durban and Johannesburg, as well as from 11 reception offices in the Southern African region: Kruger Park, Hluhluwe, Hazyview, Malalane, Port Elizabeth, Knysna, Victoria Falls/Zimbabwe, Zambia, Botswana, Namibia and Mauritius. All offices offer a team of permanent Tour Guides, Drivers and Guest Service Officers.
Our Guided Journeys offer something unique and memorable and after so many years of perfecting the product, these just cannot be beaten. With set itineraries and departure dates, guests will be fully guided throughout their journey.
Our tour guiding professionals have honed their skills, with many holding university degrees in fields such as marketing, photography, tourism, and education. They are the collective face of Thompsons Africa and proud ambassadors for our beautiful country. Our guides and reservations team guide and consult in all major languages.
The Guest Service Officers (GSOs) at four major airports meet-and-greet, assist with lost luggage, and undertake care visits when required. Our Customer Care Centre is available 24/7 to deal with any of your guests’ concerns and our GSOs are at hand, around the clock, to deal with any hitches or emergencies.
Our fleet of around 170 vehicles ranges from sedans to two-passenger limousines, 8 seaters, 11 seaters and 15 seaters; luxury 44-seater coaches and 60-seater touring vehicles. This massive tyre-print across the continent also comes with a small carbon footprint and among our innovations is a water recycling plant to provide environmentally friendly washes.
Bespoke Travel — Because we tell it like it is, we are the experts in tailor-made FIT packages. Our handpicked portfolio of products is continually monitored with our own team personally experiencing them. Our commitment is to ensure that customers get an authentic African travel experience, coupled with comfort and safety, to provide the holiday of a lifetime.
Group Travel — We are specialists in caring for series and ad hoc business. We design individual packages to suit the unique interests of school groups, sales groups, religious groups, and their like. It’s an innovative, seamless programme, implemented professionally.
Inventive Incentives — We understand the specialist nature of the incentive business and are well versed in the logistics of travel in Africa. Our approach to handling incentives of any size is to understand our clients and their requirements and carefully match these to our products. It’s all about assembling the perfect combination of accommodation and entertainment to suit each group, delivered in an enthusiastic, personalised way.
At Your Fingertips — Our dedicated Customer Zone can be accessed for up- to-the-minute rates, online availability, exclusive allocations and other creative and inspiring information, including a high-resolution image gallery, video library and downloading brochures. We can connect with you on multiple platforms, including our Thompsons Africa Online Booking and Quoting System as well as numerous XML/API Integrations, allowing for a seamless, fast, and efficient means of communicating and confirming services with us in real-time.
Free Sell Policy — A unique feature on all tours is a ‘Free Sell’ policy. Most of our Fully Guided Journeys can be free sold up to 30 days prior to departure, while our Day Tours can be free sold up to 48 hours before departure. That’s easy and efficient!
Flexibility – We always offer options which provide flexible booking terms regarding unintended cancellations or changes in bookings.
As you might expect from a family-built company with a big heart, Thompsons Africa is about sustainability and giving back. To help shape the face of the future Africa, our goal is to ensure that the environment and communities we explore remain vibrant for future generations. We do this in two ways: through our TreadRight Foundation, and our sustainability strategy, How We Tread Right.
As part of Cullinan Holdings Ltd, we have a comprehensive emergency preparedness plan comprising of protocols, checklists and action plans ensuring, to the best of our abilities, the health and well-being of our workforce and guests.
Finally, you can take comfort in the knowledge that when dealing with Thompsons Africa, you are dealing with a company with substantial liability cover, well above the minimum requirements, as well as a strong partnership with SATIB24, the continent’s leading incident management unit.
This vast country is undoubtedly one of the most culturally and geographically diverse places on earth. Fondly known by locals as the 'Rainbow Nation', South Africa has 11 official languages and its multicultural inhabitants are influenced by a fascinating mix of African, Asian and European cultures. Spend your days: discovering the gourmet restaurants, impressive art and nightlife scenes and fine beaches of Cape Town; enjoying a typical local braai (barbecue) in the Soweto township; browsing the bustling Indian markets in Durban; or sampling some of the world’s finest wines at the myriad wine estates dotted around the picturesque Cape Winelands. Due to its rich and turbulent history there are plenty of historical attractions to explore including the Zululand battlefields of KwaZulu-Natal, the Apartheid Museum in Johannesburg and Robben Island, just off the coast of Cape Town. Above all else, South Africa’s attraction lies in its remarkably untamed wilderness with its astonishing range of wildlife roaming freely across massive unfenced game reserves such as the world famous Kruger National Park. With all of this variety on offer, it is little wonder that South Africa has fast become Africa’s most popular tourist destination.
Banking and Currency
Currency
The currency is the Rand, which is divided into 100 cents. There are R200, R100, R50, R20 and R10 notes. Coins come in R5, R2, R1, 50c, 20c, 10c and 5c.
Banking
Banks are found in most towns, and are generally open from 09h00 to 15h30 on weekdays and 08h30 to 11h00 on Saturdays (Closed Sundays and Public Holidays). Most of them offer foreign exchange services - with cash, bank & credit cards as well as travellers cheques. You can also obtain cash from automatic teller machines (ATMs). Several international banks have branches in the main city centres. Always advise your bank that you are travelling outside of the country as they might block your purchases if they are not informed.
Travel, Transport and Getting Around
Travelling around South Africa is relatively easy by air, road and rail.
Facilitating travel around South Africa are 10 airports managed by the Airports Company South Africa (Acsa). In addition, there are some 90 regional airports, including the Kruger Mpumalanga International Airport in Nelspruit and the Skukuza Airport, offering access to the Kruger National Park.
An extensive tarred road system makes travelling in South Africa by vehicle convenient and easy. You will find gravel roads in rural areas though. Note:
A valid international driver's licence is required.
We drive on the left hand side of the road.
Wearing seat belts is compulsory and cellphones can only be used ‘hands free'.
Speed limits are generally set at 120km on freeways, 100km on secondary roads and 60km in urban areas.
Toll fees apply on certain national roads.
Petrol stations are widespread.
Most global car hire firms have branches in South Africa
Another means of getting around South Africa are luxury inter-city bus services. Metrobus buses are available for in-city transport. Metered taxis must be ordered by telephone. There is a hop-on-hop-off bus in Cape Town and Johannesburg.
Our rail system includes the long-haul, inexpensive Shosholoza Meyl Metrorail trains. More luxurious options are the Blue Train, and the steam train Rovos Rail. There is also the Gautrain rapid transit railway system in Gauteng Province which links Johannesburg, Pretoria, Ekhuruleni and OR Tambo International Airport.
Food, Drink and Cuisine Advice
Standards of hygiene in relation to food health and safety in South Africa, are generally high in hotels, restaurants, pubs and nightspots. Tap water in South Africa is safe to drink and cook with when taken from taps in urban areas. Not all tap water in rural areas is safe for consumption, so take precautions if necessary.
It is safe to eat fresh fruit, vegetables and salads, and put ice in your drinks. South Africa's fish, meat and chicken are of excellent quality, so there is no need to limit yourself when enjoying the local cuisine.
Restaurants are subject to South Africa's food safety control legislation, which is implemented by local government. Regulations include certification and regular inspections by health inspectors to ensure hygienic standards are maintained.
Street food is not as common in South Africa as it is in other countries, although vendors selling traditional snacks and meals can be found in city centres and townships. Food safety in such instances cannot always be guaranteed.
Climate and Weather
Annual rainfall: Varies widely, Cape Town (winter rainfall, 515 mm), Johannesburg (summer rainfall, 713 mm)
Average temperature: Varies, Cape Town 17°C, Johannesburg 15.5°C
Summer:
Average highs: 28°C (Cape Town), 26°C (Johannesburg)
Average lows: 16°C (Cape Town), 15°C (Johannesburg)
Winter:
Average highs: 18°C (Cape Town), 17°C (Johannesburg)
Average lows: 8°C (Cape Town), 4°C (Johannesburg)
Best time to visit:
The best time to visit South Africa is from May to September for wildlife viewing, as animals are more concentrated around water sources. For beach holidays, mid-December to March is ideal, especially in Cape Town.
Clothing and Dress Recommendations
Summer
Bring clothes that are cool, light and comfortable because summer temperatures can get well into the 30 - 40 degree Celsius range in some areas.Also bring an umbrella or raincoat during summer as this is when most of the country gets its rain, but don't forget a swimming costume (bathing suit).
Winter
The winters are generally mild, comparing favourably with European summers. But there are days when temperatures dive, especially in high-lying areas such as the Drakensberg, so be prepared with jerseys and jackets. Cape Town gets its rain during the winter season so it’s advisable to bring rain gear along.
General
Always bring a hat, sunglasses and sunblock as the sun can be strong even in the winter months.
Walking shoes are a good idea all year-round, with warm socks in the winter.
If you are doing business in the country, business attire (suit and tie) is generally called for in the corporate sector, but media for example generally dress more casually.
For game viewing, a couple of neutral-toned items will be useful, but there's no need to go overboard. A good pair of walking shoes is also advisable.
For the evening, if you are dining at an upmarket restaurant or seeing a show, smart-casual attire is recommended.
Internet Availability
Internet cafes: Yes, mainly in urban areas
Accommodation options: Yes, with good connectivity
Restaurants: Yes, in major cities
Cafes: Yes
Shopping malls: Yes
Public parks: Yes, in major cities
Libraries: Yes
Electricity and Plug Standards
Current is 220/240 volts at 50 cycles per second. A three-point round-pin adapter plug should be brought for your electrical appliances - such adapters are also available at major airports.
This tiny, land-locked nation boasts a rich historical and cultural heritage. Swaziland encompasses a diverse array of ecosystems – towering mountains and low-lying savannah, tangled rainforests and lush river valleys. Highlights of this laid-back land include the mesmerizingly beautiful ‘Valley of Heaven’, the handicraft haven of the Malkerns Valley and the Hlane Royal National Park, famed for its white rhinos, antelopes and lions.
Banking and Currency
Currency
Lilangeni (SZL; symbol E) = 100 cents. The plural of Lilangeni is Emalangeni. Notes are in denominations of E200, 100, 50, 20 and 10. Coins are in denominations of E5, 2 and 1, and 100, 50, 20, 10, 5, 2 and 1 cents.
The South African Rand is also accepted as legal tender (E1 = 1 Rand) so if coming from South Africa, there's no need to change money.
There are no restrictions on the import or export of local or foreign currency.
Visitors are advised to exchange Emalangeni back into their own currency (or into South African Rands) before leaving Swaziland.
Banking
Banking hours: Mon-Fri 0830-1430, Sat 0830-1100.
Only a few ATMs accept international credit/debit cards. American Express, MasterCard and Visa are accepted at hotels and upmarket shops and restaurants.
Travellers cheques are widely accepted. Several banks will exchange travellers cheques, but to avoid additional exchange rate charges, travellers are advised to take them in Euros, Pounds Sterling or US Dollars.
Travel, Transport and Getting Around
Air:
Main airlines: Royal Swazi National Airways
International Airports: King Mswati III International Airport
Road:
Tar roads: Yes
Gravel roads: Yes
Valid International Driver's License needed: An English or English-translated national licence is allowed. International Drivers Licenses are also allowed.
Car hire available: Yes
Taxis: Yes
Uber available: Yes
Bus:
Inter-city bus services: Yes
Local city bus networks: Yes
Rail:
Railway system: No
Subway System: No
Water:
Ferries: No
Water taxis: No
Leisure cruises: No
Food, Drink and Cuisine Advice
Mains water is generally safe but bottled or sterilised water is preferable. Drinking water outside major cities and towns may be contaminated. Milk is pasteurised and dairy products are safe for consumption; exercise caution if milk is of uncertain provenance. Only eat well-cooked meat and fish, preferably served hot. Vegetables should be cooked and fruit peeled.
Restaurants are found mainly in Mbabane and in tourist areas such as the Ezulwini Valley. Portuguese cuisine (an influence from nearby Mozambique) including seafood, and especially prawns, can be found in areas like Big Bend. African staples such as stew and pap can be sampled in more remote locations. Other international food available includes Indian, German, Swiss and French.
Tipping 10 to 15% of the bill is customary for good service in restaurants and hotels.
Climate and Weather
Annual rainfall: 500 mm – 1, 500 mm
Average temperature: 15°C - 23.4°C
Summer:
Average in highs: 23°C
Average in lows: 15°C
Winter:
Average in highs: 17°C
Average in lows: 6°C
Best time to visit: This is a fantastic year-round destination. The dry winter – from May to September – is arguably the best time to see wildlife. Summer, hot and wet, brings spectacular birdlife and lush green scenery to the setting.
Clothing and Dress Recommendations
Lightweight cotton or linen clothing is recommended, and a jacket is advisable for the evenings. Waterproofs are rarely needed unless you're doing a lot of walking between October and March. Sunscreen, a sunhat and sunglasses are essential as is a good pair of walking shoes.
Internet Availability
Internet cafes: Yes, in major cities
Accommodation options: Sometimes
Restaurants: Sometimes
Cafes: Sometimes
Shopping malls: Yes
Public parks: No
Libraries: Possibly, in cities
Electricity and Plug Standards
Electrical sockets (outlets) in Swaziland are the "Type M " South African SABS1661 ("Large" 15 amp BS-546) sockets. This is actually an old British standard. The "Type M " South African plug and socket is not to be confused with the "Type D " Indian plug and socket. In pictures, they look very similar, but the South African type is much larger than the Indian type, and they are physically incompatible. If your appliance's plug doesn't match the shape of these sockets, you will need a travel plug adapter in order to plug in. Travel plug adapters simply change the shape of your appliance's plug to match whatever type of socket you need to plug into.
Electrical sockets (outlets) in Swaziland usually supply electricity at between 220 and 240 volts AC. If you're plugging in an appliance that was built for 220-240 volt electrical input, or an appliance that is compatible with multiple voltages, then an adapter is all you need.
But travel plug adapters do not change the voltage, so the electricity coming through the adapter will still be the same 220-240 volts the socket is supplying. North American sockets supply electricity at between 110 and 120 volts, far lower than in most of the rest of the world. Consequently, North American appliances are generally built for 110-120 volts.
