Travel Guidance

Gratuities Guidelines :

Tipping is entirely at your own discretion, and need only be done once, at the end of your stay. Regional (Botswana, Namibia, Zambia & Zimbabwe*) • Guide, Specialist Guide & Butler – We recommend about USD 20.00 per guest per day. • Mokoro Poler – We recommend about USD 7.00 per guest per day. • The General Safari Camp/Lodge Staff – We recommend about USD 20.00 per guest per day. This will be distributed equally amongst all the staff and may be placed either in the communal tipping box, left in an envelope with Management, or settled by credit card* on departure. • Massage Therapist – We recommend about USD 5.00 per treatment. • Transfer Driver – We recommend about USD 10.00 per guest per movement. • Porterage – We recommend about USD 5.00 per guest per movement. * Please note that Zimbabwe does not offer credit card facilities anywhere in the country. However, debit card transactions are accepted as funds are deducted from the account immediately. If you are travelling to Zimbabwe, we suggest that you carry small denominations of US Dollars for ease of transactions.

Regional (Rwanda/Uganda) • Professional Guides/Local Tour Leaders – We recommend USD 20.00 per person, per day. • Drivers/Guides – We recommend USD 10.00 per person, per day. • Transfer only Drivers – We recommend about USD 3.00 to USD 5.00 per group, per transfer. • The General Safari Camp/Lodge Staff – We recommend about USD 15.00 per guest, per day. This will be distributed equally amongst all the staff and may be left in an envelope with Management, or can be settled by credit card on departure. • Gorilla Trekking Guide/s – We recommend USD 15.00 per person, per trek (usually there are two guides and it is standard practice to tip after each trek). • Gorilla Trekking Trackers – We recommend USD 10.00 per person, per day for the group of trackers. • Porters on Gorilla Trekking – We recommend USD 5.00 per porter, per day (this is optional – wage paid for porter to their association). • Hiking/Trekking Guides – We recommend USD 10.00 per person, per day. • Baggage Porters – We recommend USD 2.00 per person, per movement at hotels and airports. At Bisate and at Magashi, guests may leave said gratuity in an envelope with Camp/Lodge Management. • Massage Therapists – We recommend including any gratuity, per treatment, in the total gratuity for the camp/lodge staff. This cash amount may be left in an envelope or settled by credit card with Camp/Lodge Management on departure. • Meals in Restaurants & Hotels – 10% of the bill which is customary on meal accounts if you are satisfied with the service. We do recommend making use of this service with the porters, as not only are they extremely helpful, they know the terrain like no other. Not only assisting with any bags, they provide a hand on the slippery slopes or steep parts of the trails. In addition, it is a way of giving back to the community as porters are organised via a cooperative and contribute to job creation, so that even more people benefit from the National Park. Porters are available at the start of each hike and do not need to be pre-booked, however, we would recommend including it in the service so that guests know it is already taken care of when they arrive at the starting point. 17 We recommend tipping your driver/guide/porter/tracker directly. For the general camp/lodge staff and massage therapists, gratuities in cash may be left in an envelope or settled by credit card with Camp/Lodge Management for further distribution.

Regional (Tanzania/Kenya ) • Note that in Tanzania these may vary slightly: • Private Guides (who host guests for the full duration of the safari, from start to end – i.e. not in camp guides for daily activities) – We recommend about USD 10.00 to USD 20.00 per guest per day. • Spotters are mandatory on night game drives – We recommend about USD 3.00 to USD 5.00 per guest per activity. • Rangers, as employed by Tanzania National Parks (TANAPA), are mandatory on both night game drives and nature walks – We recommend about USD 3.00 to USD 5.00 per guest per activity.

South Africa • Transfer Driver – We recommend about ZAR 100.00 per movement. • Driver and/or Guide on Sightseeing Excursions – For touring, half day or full day, we recommend about ZAR 200.00 per day. • Porterage – We recommend about ZAR 25.00 per bag. • Safari Guide/Tracker at Game Lodges – We recommend about ZAR 200.00 per day for the guide and ZAR 100.00 per day for the tracker. • Hotel/Guest House/Game Lodge General Staff – We recommend about ZAR 50.00 per day for the staff, i.e., housekeeping, etc. • Private Butler – We recommend about ZAR 75.00 per day. • Train/Rail Services – We recommend about ZAR 100.00 per day for cabin attendants and about ZAR 75.00 per day for the dining car servers. Restaurants & Hotels • 10% – 15% is customary on meal accounts if guests are satisfied with the service.

Generally speaking, gratuities can be paid in cash (local or foreign currency, i.e. US Dollars, EURO, and/or GBP) or alternatively, depending on the establishment, by credit card. We would like to emphasize that tipping is definitely not a requirement and should be offered only by choice, dependent on the service received

Zambia

This unique, peanut-shaped country, once known as Northern Rhodesia, offers visitors an authentic African experience complete with adrenalin pumping adventure sports, a variety of fascinating cultural activities, and an abundance of indigenous wildlife, which finds refuge in Zambia’s vast national parks. Spend your evenings enjoying the spectacular site of the world’s largest waterfall, the Victoria Falls, while sipping on sundowners after an exhilarating day of whitewater rafting down the rapids of the mighty Zambezi River. If that sounds a little too adventurous for your taste, take a houseboat cruise along the exquisite Lake Kariba while watching wild elephants drink at the riverbank as you try your hand at catching the elusive tiger fish. However you choose to spend your time in this unique country, you are bound to leave with a heavy heart and a desire to return again soon to this exceptionally beautiful Southern African country.


Entry Requirements

It should be noted the current visa regime remains in place.  Importantly, nationals who do not require visas in advance can still purchase visas on arrival. Those nationals who require visas in advance are still required to apply at least 30-working days before visiting Zambia.

Open for international travel via:

  • Airports
  • Land borders

The Zambian Department of Immigration wishes to announce the waiver of all visa fees (including day trip visas), for Australia, Canada, China, European Union, Gulf States (Bahrain, Kuwait, Iraq, Oman, Qatar, Saudi Arabia and the United Arab Emirates) Japan, South Korea, United Kingdom and United States of America, effective 1st November 2022. This visa policy adjustment is pursuant to Statutory Instrument Number 68 of 2022. 

The waiver only applies to the visa ‘fee’ requirement. All other visa requirements, including the need to apply for visas before travelling and obtaining visas on arrival, as the case may be, shall still apply, the only change being that nationals of the above-listed countries will not pay for the visas. 

With regards the KAZA UNIVISA, the fee will still be applicable.

 


Banking and Currency

Currency 

Local currency: Zambian Kwacha 
Symbol: ZK 
ISO code: ZMW 
Subunit: Ngwee 
Banknotes: 2, 5, 10, 20, 50, 100, 500 kwacha 
Coins: 1, 5, 10, 50 ngwee, 1 kwacha 

Banking 

Card Transactions: Limited 
ATMs: Yes 
Mastercard: Yes 
Visa: Yes 
American Express: Limited acceptance 
Diner’s club: Limited acceptance 

Banking Hours: 
Weekdays: 8:30 AM - 3:30 PM 
Weekends: Limited hours in some locations 
Public Holidays: Yes (limited hours) 
Foreign exchange services: Yes 


Travel, Transport and Getting Around

Air: 
Main airlines: Zambia Airways 
International Airports: Kenneth Kaunda International Airport (LUN) 
Domestic Airports: Yes 

Road: 
Driving on the: Left 
Tar roads: Yes 
Gravel roads: Yes 
Valid International Driver's License needed: Yes 
Car hire available: Yes 
Taxis: Yes 
E-hailing services: No 

Bus: 
Inter-city bus services: Yes 
Local city bus networks: Yes 

Rail: 
Railway system: Limited 
Subway System: No 

Water: 
Ferries: No 
Water taxis: No 
Leisure cruises: No 


Food, Drink and Cuisine Advice

Food and water safety: 
Can you drink the tap water: No 
Fresh fruit and veg: Yes 
Ice: No 
Meat: Yes 
Street food: Yes 

Local cuisine: Zambian cuisine features a variety of dishes, including Nshima (maize porridge), which is often served with meat, vegetables, or fish. Other popular dishes include Ifisashi (vegetables cooked in peanut sauce) and Biltong (dried meat). 

Drinks: Mosquito (fermented maize), Chibwantu (traditional beer), and Munkoyo (fermented drink made from maize or millet). 

Tipping: 10-15% is customary in restaurants if a service charge is not included. 


Climate and Weather

Annual rainfall: Varies 
Average temperature: 25°C 

Summer: 
Average highs: 30°C 
Average lows: 20°C 

Winter: 
Average highs: 25°C 
Average lows: 15°C 

Best time to visit: The best time to visit Zambia is during the dry season from June to August when wildlife viewing is at its best. However, the wet season from November to April offers lush landscapes and excellent birdwatching opportunities. 


Clothing and Dress Recommendations

Spring and Summer 
Cool, light, breathable and comfortable: Yes 
Lightweight warm clothes: No 

Winter and Autumn 
Jerseys, cardigans, sweaters, jackets: Recommended 
Heavyweight clothing and boots: No 

General 
Umbrella and raincoat: Yes 
Warm gloves, hat and scarf: No 
Swimming costume (bathing suit): Yes 
Hat, sunglasses and sunblock: Yes 
Walking shoes: Yes 
Casual: Yes 
Smart-casual attire: No 

 


Internet Availability

Internet cafes: Limited 
Accommodation options: Yes 
Restaurants: Yes 
Cafes: Yes 
Shopping malls: Limited 
Public parks: Limited 
Libraries: Limited 


Electricity and Plug Standards

Plug Type: Type C, Type D, Type G 
Voltage (V): 230 
Frequency Hertz (Hz): 50 

*Travel plug adapter and voltage converter might be necessary depending on your appliances. 


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