Journey's Intent Terms and Conditions
JOURNEY’S INTENT LLC BOOKING CONDITIONS
These conditions apply to bookings with: Journey’s Intent LLC.
In case Journey’s Intent LLC has explicitly agreed by signed agreement to conditions that divert from the below, such explicitly agreed conditions will prevail.
Booking confirmation
By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.
Journey’s Intent LLC only accepts booking requests through in writing/per email. Booking requests through telephone, skype or other form of communication are not accepted.
A booking is made once Journey’s Intent LLC has sent a written/email confirmation of the booking to you ("Booking").
Journey’s Intent LLC reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms.
Provisional bookings
If Journey’s Intent LLC has not received confirmation of the Booking from you per email prior to the expiry date ("Confirmation"), the booking will be released automatically without notification:
- if booked 2 or more months before the date of arrival: provisional Bookings expire 10 days after the Booking was created
- if booked less than 2 months before the date of arrival: provisional Booking expires 5 days after the Booking was created
Bookings can be put on a waitlist. Provisional Bookings may only be extended subject to there being no waitlisted bookings, such extension is deemed to be a new Booking.
Deposit and Payment
A deposit of 30% of the invoice amount must be received by Journey’s Intent LLC within 7 days of the Booking and the remainder must be in one of Journey’s Intent’s bank accounts at least 60 days prior to the date of arrival (in accordance with the payment terms below).
If a Booking is made within 60 days of the date of arrival, the full invoice amount has to be paid within 5 days of the date of the Booking.
Notwithstanding the below cancellation policy and any other rights it may have, Journey’s Intent LLC may release all your Bookings in the event of non-compliance hereof and may charge a penalty interest of 7.5% per annum on any overdue amounts (without becoming liable for damages). Any applicable bank charges are for your expense and Journey’s Intent Ltd is entitled to setoff due amounts with any amounts received from, or held on behalf of, you on whatever grounds.
Cancellation policy
Cancellations or amendments of Bookings must be received by Journey’s Intent LLC in writing/per email to be effective. In the event of cancellation or amendment of a Booking after Confirmation the following policy will apply:
- From Confirmation up to 61 days prior to arrival - 10% of the invoice amount will be due and payable
- 60 to 31 days prior to arrival - 50% of the invoice amount will be due and payable
- 30 days or less prior to arrival - 100% of the invoice amount will be due and payable
- No refunds will be made in case of late arrival or no show
Currency
All prices and rates are quoted and invoiced in US$ and all payments must be made in US$. Payment in other currencies will only be accepted by pre-arrangement.
Changes in rates
Under normal circumstances Journey’s Intent LLC wishes to respect agreed rates, but reserves the right to change the rates and terms at any time due to circumstances out of its control (such as, but not limited to, fuel prices, exchange rates, camping/concession fees, service levies or tax increases). In case of material changes caused by government bodies and/or other similar bodies that cannot be influenced by Journey’s Intent LLC that would lead to severe losses endangering economically sustainable operations it reserves the right to also change the rates on confirmed and paid Bookings. Any 3rd party rate increases after Confirmation - such as, but not limited to, changes in prices of flights booked - will be fully payable by you.
Insurance & other
By booking with Journey’s Intent LLC you specifically accept the responsibility to ensure, and warrant, that all your clients individually are adequately insured (also considering the inherent risk involved in going on safari and travelling in wildlife areas) for amongst others cancellation, medical assistance, evacuation, damages and repatriation.
You hereby confirm that you have informed your clients that they are obliged to, and you guarantee that they will, sign a customary indemnity form including their medical insurance details upon arrival. You are aware of and agree to the contents of such form.
Itinerary changes
Journey’s Intent LLC will do its utmost to assist in minimizing the disruption of itineraries booked through Journey’s Intent LLC in case of cancellations, changes or delays due to any of its 3rd party service providers, however any costs incurred in relation thereto will be borne directly by you or your client.
Force Majeure
Journey’s Intent LLC will notify you as soon as practicable when it is affected by a Force Majeure. Journey’s Intent LLC shall not be deemed to be in breach of your Booking or these conditions or otherwise be liable to you, by reason of delay in performance, or by nonperformance of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. If Journey’s Intent LLC is affected by Force Majeure it shall be entitled to, on its sole discretion, cancel or vary any arrangements or itinerary in relation to your Booking. Payment of any refund by Journey’s Intent LLC as a result of the non-performance of any of its obligations hereunder shall remain its sole and absolute discretion. It being understood that Journey’s Intent LLC shall use its reasonable endeavours to reimburse you where possible.
“Force Majeure” means, in relation to Journey’s Intent LLC, any circumstances beyond its reasonable control (including, but without limitation, war or threat of war, sabotage, civil disturbance, or requisition, acts of God, fire, accident, flood or explosion, sickness, quarantine, Government intervention, weather conditions or other untoward occurrences).
Health and travel documents
You ensure and warrant that each of your clients has complied with the necessary visa and health requirements to cover all countries and dates the client is travelling with or booked through Journey’s Intent LLC. It is the sole responsibility of you and your client that required travel documents and health precautions are obtained.
Photography and marketing
Journey’s Intent LLC reserves the right without giving further notice, and you hereby permit us, to make use of any photographs or films produced by ourselves during your or your client's stay with us for general publicity purposes without payment or permission.
You shall market Journey’s Intent LLC subject to these booking conditions and other conditions agreed. Journey’s Intent LLC will not be liable for any damages suffered by any guest due to a misrepresentation by you or any of your employees, irrespective of whether such misrepresentation was made intentionally or negligently.
General
Failure of Journey’s Intent LLC to enforce any provision of these booking conditions shall not constitute a waiver of such provision or affect Journey’s Intent LLC’s right to enforce that or any other provision in the future. If any provision of these booking conditions is rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
Disputes and governing law
These booking conditions and each Booking are governed by the law of the country of incorporation of the Journey’s Intent LLC entity in whose name you have to make payments in accordance with these conditions. Any claims in relation to a Booking or these conditions (including reservations, payments) should be made in writing/email to Journey’s Intent Ltd as soon as possible, but in any case within 10 days of its occurrence, to allow us to assist in solving the issue jointly in good faith. Additionally, any claims or complaints in relation to our service need to be made immediately upon its occurrence by you or your client to camp management or your contact at our sales office, to allow for an adequate solution of the matter.
Any disputes in relation to these conditions or a Booking that cannot be resolved amicably will be brought to the competent court of the country of incorporation of the Journey’s Intent LLC entity in whose name you have to make payments in accordance with these conditions.
