Itinerary Terms and Conditions
Provisional reservations are held for 14 days from date of enquiry. Failure to confirm the arrangements held within 14 days in writing, may result in provisionally held space being automatically released without prior notice. Where another booking is wait listed against the original provisional booking, we reserve the right to request that the original provisionally held reservation is either confirmed or released within 48 hours.
Reservations are confirmed with the payment of a deposit of 20% of the total reservation costs. Upon receipt of the paid deposit, we will confirm your arrangements in writing to you. Upon our confirmation, your booking is considered confirmed, and subject to the governing terms and conditions.
The balance of your reservation is payable in full no later than 60 days before arrival date. Deposits are held in a dedicated account, separate from our operational funding requirements. It is a condition of travel that guests have their own comprehensive medical and travel insurance cover at the time of confirmation.
STANDARD AMENDMENTS
After the booking is confirmed, should we be requested to change the reservation to alternative departure dates for any non-pandemic related reason, we may at our discretion, charge a change fee of US$25 per person.
After the booking has been confirmed, should the guest wish to cancel the services held on their behalf the following cancellation schedule applies:
- More than 61 days before arrival, 25% of the refundable deposit will be forfeited.
- Between 60 to 46 days before arrival - 50% of the reservation full value will be forfeited.
- Less than 45 days before arrival and No Shows
- 100% of the reservation's full value is forfeited.
Postponements, changes, amendments and cancellations are only effective on receipt of written notification.
PAYMENT PROCESS
All prices quoted exclude any financial transaction charges. Please note that you are responsible for the cost of any and all bank charges incurred in any of the payment processes. All payments must be made in the currency in which the quotation was accepted, or as is reflected in the invoice provided. All payments should be made through Electronic or Telegraphic Bank transfer. Cheque payments are not accepted.
Confirmation of payment with the SWIFT code including the reservation number is required to be e-mailed and copied to your relevant reservations consultant. Without this information we will not be able to credit the account/booking and the account/booking will continue to show as unpaid in our records and on your statements which may cause delays in confirming the booking, and you will be required to re-send the proof of payment with the necessary details.
Please ensure that the relevant reservation number is quoted on any correspondence pertaining to booking, or a payment to ensure that the Payments Department can allocate the money correctly. For all bulk payments, please provide a schedule which details which reservations the payment must be allocated against.
Our preferred method of payment is via Electronic Funds Transfer (EFT). We reserve the right to review published rates in the event of currency exchange rate fluctuation, increases in costs or taxes, which are beyond our control. Specifically, flights costs are subject to change with fuel surcharges. We reserve the right to review the scheduling of payment terms dependent upon market demand for space at our properties.
