Itinerary Terms and Conditions
Provisional Bookings
Provisional bookings made more than 3 months in advance, will be held for 7 days and then automatically released, unless otherwise authorised
Provisional bookings made less than 3 months in advance, will only be held for 48 hours and then automatically released, unless otherwise authorised
Should the above release times not be suitable, please feel free to contact us for alternate arrangements
All bookings must be confirmed in writing
Confirmed Bookings
We run small lodges in remote areas and cancellations, even of just two people, can greatly affect the operation of the lodge; therefore
we require full payment prior to guests arrival and strict adherence to our cancellation policy
Please ensure that guests have adequate travel insurance to cover any cancellations or changes in travel arrangements
FIT Reservations
We require written confirmation accepting our terms and conditions
A 50% deposit is required upon confirmation
Full pre-payment is required 30 (thirty) days prior to client’s date of arrival, unless alternative arrangements have been made.
We reserve the right to cancel the reservation should we not receive this payment timeously.
Cancellation Policy (Applicable to all confirmed FIT reservations, except groups)
We require written confirmation for all cancellations (e-mail or facsimile)
Cancelled 61+ days prior to arrival: 10% of the full accommodation charge
Cancelled 60 - 46 days prior to arrival: 25% of the full accommodation charge
Cancelled 45 - 15 days prior to arrival: 75% of the full accommodation charge
Cancelled 14 - 0 days prior to arrival: 90% of the full accommodation charge
Group Bookings or Package Bookings
The word “group” applies to 8 or more full paying guests
A 50% deposit, of which 25% is non-refundable, is required to confirm a group or package reservation
Full pre-payment is required 60 (sixty) days prior to arrival
We reserve the right to cancel the reservation should we not receive this deposit timeously
Cancellation Policy for Groups & Friends for Free February Special
A 50% deposit is payable on all confirmed group bookings
Cancelled 91+ days prior to arrival: 25% of the full accommodation charge
Cancelled 90 - 31 days prior to arrival: 75% of the full accommodation charge
Cancelled 30 - 0 days prior to arrival: 90% of the full accommodation charge
✣ All bank deposits are to be received free of any bank charges or commissions
✣ All credit card payments by agents for accommodation will have a 3% surcharge, except AMEX & DINERS which have a 5% surcharge
✣ Please note that only cash or credit cards are accepted at the lodges - strictly no debit cards!
✣ It is the client's responsibility to ensure they have adequate travel insurance, including cancellation, medical/health and luggage cover
✣ All guests are to settle their extras account in full prior to departure
Minimum Stay
✣ 2 night minimum stay from 15 December to 15 January at Rhino Post Safari Lodge
✣ 2 night minimum stay year round at Plains Camp (home of Rhino Walking Safaris)
Land Transfer Terms & Conditions
✣ All transfers need to be pre-booked.
✣ All rates quoted are subject to change, without prior notice. Our standard cancellation policy applies.
✣ Driver's overnight meals & accommodation after drop-off or before pick-up are for the guest's account.
✣ From time to time a driver may be requested to overnight for an early or late transfer. The cost of the driver's overnight accommodation and meals are not included in the transfer rate. If required, the additional cost will be advised at the time of booking.
