Itinerary Terms and Conditions
Payment of deposit and balance:
Payment terms: 25% deposit per person at the time of booking. Balance due 60 days prior to commencement of arrangements. Payments (deposit & final balance) may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card (see below). For all overseas customers resident outside of Kenya, payments are made at the prices shown on our invoice in US$ to our US $ bank account in Nairobi or by credit card in US$.
Cancellation Charges:
Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total
invoice charges:
- Bookings cancelled or amended from time of booking up to 120 days before commencement of the safari incur a 25% cancellation charge.
- Cancellation or amendment less than 120 days and up to 60 days prior to commencement of the safari: 35% cancellation charge.
- Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the safari 50% refund, 50% cancellation charge.
- Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the safari: 25% refund, 75% cancellation charge.
- Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the safari: 10% refund and 90% cancellation charge.
- Cancellation or amendment 3 days or less before commencement of the safari – nil refund, 100% cancellation charge.
- Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment, if within 6-months of paying. If longer than 6-months refunds will be made directly to the travelers bank account.
