Itinerary Terms and Conditions
PAYMENT
- Once a booking is confirmed, a 30% NONREFUNDABLE deposit on the total value of the booking is due. The outstanding balance is due no later than 60 days prior to travel (90 days in PEAK SEASON).
- Telegraphic Transfers - bank details will be sent with the invoice advising the account where funds are to be sent. A proof of payment slip will need to be sent to us in order to confirm payment has been made. All bank charges are for the transferor’s account.
- Credit Card Payments are currently not being accepted for payments.
CANCELLATION PENALTIES AND REFUND POLICIES
Exclusive Touch Africa endeavour to keep cancellation fees to a minimum, however when an itinerary is cancelled within the hotel and operators policies, it is necessary to charge the following:
- 60 - 45 days prior - clients lose the 30% non-refundable deposit (60 days in peak season)
- 4 - 2 weeks - clients lose 50% of the total price (i.e. 30% plus 20%)
- Less than 2 weeks - client loses 100% of the total price
- “No show” - clients are treated as full cancellation
LIGHT AIRCRAFT TRANSFERS
Generally the aircraft that operate in Botswana, Namibia, South Africa, Zambia and Zimbabwe:
- Cessna Caravan 208s – carrying 10 to 13 guests, depending on the routing and airstrips utilized – with 20 kg (44 lb) luggage.
- Cessna 206s and 210s – carrying 4 guests with 20 kg (44 lb) luggage.
- Luggage, including camera equipment and hand luggage, is restricted to 20 kg (44 lb) per person travelling on seat rates, in Botswana.
- Only soft bags will be accepted – no protruding wheels, frames or rigid structures can be transported as flexibility of the bag is limited and restricts physical loading into the aircraft. If the bag has an under carriage frame with wheels and a handle that folds back down into the frame, this is fine.
GRATUITY GUIDELINE 2021
Please note, the below are guidelines only. Gratuities are at your own discretion and are not compulsory.
- On Safari Ranger/Guide USD 20 per couple per day
- Tracker USD 15 per couple per day
- Butler USD 15 per couple per day
- Camp Staff USD 15 per couple per day
- Private Guide (Sid Hayes) USD 20-25 per person per day
- Waiters in restaurants 10% of the bill
