The Serengeti Big Cats & Migration

TERMS AND CONDITIONS

Booking procedure:

• Availability may be checked either by telephone or email.
• Reservations made by telephone will not be accepted or confirmed.
• Bookings should be made by email to reservations@entara.co.tz
• Services to be provided by the camp/lodge shall be governed solely by the reservations confirmation as provided in the confirmation e-mail; it is your sole responsibility to double check the reservation summary and revert with any errors at time of booking.

Methods of payment:

• Unless there is a special agreement with Awawa Management (TZ) Ltd, full payment is required 30 days prior to guest arrival date.
• Entara lodges reserves the right to cancel a reservation if full payment is not received 35 days prior to guest arrival.
• Cheques payable to: Awawa Management (TZ) Ltd. and be made in USD. Booking is considered confirmed only upon cheque clearing.
• Most credit cards (Visa, Master Card) are acceptable however a transaction charge of 4% applies.
• Entara Lodges reserves the right to cancel reservations, if full payment is not made within 30 days of the date of reservation and/or if full payment is not received 30 days prior to the date of arrival.
• Management may ask for a deposit for certain periods of the year, or for group bookings.
• Returned cheques; for an Agent paying for reservations by cheque, where a cheque is returned by the bank as not valid, the Agent shall replace the cheque with certified funds within 72 hours, plus an additional 5% charge.
• Funds to replace returned cheques may constitute a default of this agreement.
• Consistent default will be cause for termination of this agreement.
   

Government taxes:

Where rates are affected by changes in Government taxes or other un-foreseeable circumstances, we reserve the right to raise our rates accordingly.

Arrival and Check-out time:

Rooms are available for new arrivals from 14h00. The checkout time for departing clients is 10h00.

Specific lodge policies are specified in the respective lodge fact sheet.

Special consideration may be made for extended departure time subject to anticipated arrivals.

Day rooms: Day rooms can be booked for stays from 10h00 to 18h00. For later check outs full rate will be applied.

Children rates:

Children rates are applicable regardless of room allocation.

Groups: Where possible, The Entara Lodges will grant the Agent one matching complimentary guide room accommodation for 12 full paying guests in a group staying on bed & breakfast basis. Where availability allows, and at the discretion of management, guides/agents will be upgraded to guest rooms.

Cancellation policy:

Reservations that are cancelled or amended to reduce length of stay or numbers or for no show, (hereby collectively called “cancellations”) are subject to ‘Cancellation” and “No Show” fees at the discretion of the management and under the following terms:

• 60 days prior to arrival – 20% of booking value.
• 30 days prior to Arrival – 50% of booking value.
• Within 7 days prior to arrival time – 100% cancellation charge.
• Group bookings (above 8 pax) cancelled within 21 days of arrival are subject to 100%
• cancellation charge.

In all cases, notification of cancellations must be submitted in writing to Entara Lodges, the ‘Receiving date’ will be the date the cancellation has been received.