Itinerary Terms and Conditions
UNDERTAKING
Inspirations Travel & Tours (PTY) LTD undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the passenger.
2 DEFINITION
Inspirations Travel & Tours (PTY) LTD means: Inspirations Travel & Tours (PTY) LTD
Passenger means: Individuals, groups, companies or other legal persons using the services offered by Inspirations Travel & Tours (PTY) LTD and includes the agents of passengers.
Services means: The provision of accommodations and/or transportation and/or meals as offered by Inspirations Travel & Tours (PTY) LTD and accepted by the Passenger.
3 TERMS OF PAYMENT
3.1 On confirmation of services - a deposit of 25 % of the quoted tour price is required (N.B. : For tours that include Blue Train and/or Private Game Reserves and Lodges, a different schedule of deposits, payments and cancellation fees apply. This will be provided when applicable.)
45 days before commencement of services - full payment plus rooming list is required.
Notes
i) Bookings made within 45 days of commencement of services must be accompanied by full payment of the tour plus rooming list.
ii) Where circumstances do not permit the timeous receipt of funds, explicit confirmation of transfer of funds will enable us to reserve services.
3.2 Payments may be deposited directly into the following bank account:
Inspirations Travel & Tours (PTY) LTD Pty Ltd
Standard Bank Namibia
Windhoek Branch
Namibia.
Account Number : 04 142 5111
Bank Code : 08 2372 00
OR
Telegraphic Transfer
SWIFT CODE : SBNMNANX
3.3 If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of Inspirations Travel & Tours (PTY) LTD on receipt of moneys will be accepted as the applicable rate.
3.4 If the required deposit or final payment is not received by due date, Inspirations Travel & Tours (PTY) LTD reserves the right to withdraw services.
4 CANCELLATIONS
4.1 General Conditions
4.1.1 Cancellations made more than 90 days prior to arrival will not normally result in cancellation fees being charged. However;
4.1.2 Inspirations Travel & Tours (PTY) LTD reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.
4.1.3 In the event of services being cancelled 90 days or less, prior to arrival, the following cancellation fees will apply.
- 90 days to 61 days before commencement of services: 10% total quoted tour price due. (Subject to 2. above)
- 60 days to 31 days before commencement of services: 25% total quoted tour price due. (Subject to 2. above)
- 30 days to 21 days before commencement of services: 50% of total quoted tour price due. (Subject to 2. above)
- 20 - 8 days before commencement of services: 100% of the total quoted tour price due
- 7 days or less before departure: 100% of the total quoted tour price due
We recommend that you ensure that your passengers take adequate personal cancellation insurance cover before departure from home.
4.2 Special Conditions
For tours that include services of certain suppliers with more stringent policies, e.g., National Parks Board, Blue Train, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
5 AIRLINES
Cancellations and refunds
In the event of cancellation or failure, for any reason whatsoever, to use confirmed space, as ticketed, 25% (twenty five percent) of the applicable airfare will be forfeited. A change of reservation constitutes a cancellation. Extension of ticket validity is no permitted, save when a passenger is hospitalised due to illness or in the event of death of a member of the passenger’s immediate family.
Responsibilities and booking conditions
All airfare reservations are arranged subject to the conditions imposed by the respective airline.
6 LUGGAGE
One suitcase and one overnight bag per person is allowed. Inspirations Travel & Tours (PTY) LTD accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take up adequate insurance cover.
7 DELAYS
Inspirations Travel & Tours (PTY) LTD shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause.
8 RESPONSIBILITY
Inspirations Travel & Tours (PTY) LTD carries comprehensive passenger liability insurance details of which will be made available on request. Inspirations Travel & Tours (PTY) LTD is not responsible for any damages sustained by any passenger as a result of any act or omission whatsoever of any hotel, airline or other person, notwithstanding the fact the Inspirations Travel & Tours (PTY) LTD acted as agent of such hotel, airline or other person.
9 LAW
The law of the Republic of South Africa shall govern the relationship between Inspirations Travel & Tours (PTY) LTD and the passenger and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Inspirations Travel & Tours (PTY) LTD and the passenger, or Agent.
