HIGHLIGHTS OF VIETNAM

- International flight.

- Optional tours.

- Personal travel insurance.

-Personal expenditure, such as drinks,

souvenirs, laundry, camera fees,

communications, postage, gratuities etc.,

- Meals and services other than mentioned

in the programme.

- Drinks with meals.

- Compulsory gala dinners during festive

seasons and peak season surcharges

which will be advised at the time of booking.

- Early check-in and late check-out at hotels, if not 

mentioned in the programme.

TERMS & CONDITIONS

1. Booking your Holiday

a) Your contract in respect of your holiday is made with Ollami.com (‘the Company‘), registered in Israel, and all bookings are subject to these terms and conditions.

b) You are required to pay a non-refundable deposit of 20% of the total cost of the booking to confirm your booking.

c) Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice. The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received.

d) You are required to pay the balance of your booking in full at least 60 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking. The person who signs the booking form guarantees payment of the total amount in accordance with these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.

e) If you book within 60 days of your departure date payment must be made in full at the time of booking.

f) All special requests, such as dietary requirements, should be noted on the booking form.

g) The Company will provide the service as set out and confirmed in writing.

2. Cancellation and Changes by the Company

a) Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of a major change as detailed below.

b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used, and restaurant and accommodation changes to a comparable or superior standard.

c) Major changes include cancellation, changes to your airport, delays in departure or return by more than 12 hours, and accommodation changes to an inferior standard of accommodation.

d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems with transport, closure or congestion of airports, strikes, or other industrial action, adverse weather conditions, or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.

e) The Company reserves the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled, the Company will refund in full the money you have already paid. No compensation will be payable.

f) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of an international agreement between countries, and copies of the conditions that apply to your holiday journey will normally be found on the carrier’s tickets.

g) If you fail to pay the balance of the holiday price at least 60 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below.

h) The company also has the right to refuse any person as a member of the tour if, in their opinion, that person could endanger the health, safety, and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

3. Cancellation and Changes by You

a) You may cancel your holiday at any time providing you notify the Company in writing.

If you decide to cancel your holiday or you are unable to travel, providing you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit.

If you notify us of cancellation less than 60 days before departure, the cancellation charges will be 100% of the total booking costs. Cancellation charges cannot be waived. NO refunds are available for any arrangements that are unused.

b) After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels, etc. Any further modifications, which are instigated by the client, will incur a charge of AUD/NZD100 due to communication and administration expenses that may have incurred.

4. Our Responsibilities

a) The Company does not own or manage the aircraft, accommodation, local service providers, restaurants, and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants, and other facilities, the Company has not had the opportunity to inspect and does not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.

b) The Company is not responsible if you or any member of your party suffers death, illness, or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company nor the service provider could have foreseen or prevented even with due care.

c) Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.

d) The Company regrets that no refund will be made on unused tickets where travel, sporting event or other types of ticket unless a refund can be obtained from the carrier or provider.

5. Your Responsibilities

a) You are responsible for arranging your own travel insurance and international flights.

b) Each member of the party must have a valid passport, visas, and all necessary documentation for the countries they are touring. The Company accepts no responsibility for any delay or expense should your documents not be in order.

c) You are responsible for checking in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid, or destroyed travel documents.

d) By booking a holiday with the Company, you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.

f) All equipment and personal effects shall be at all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

6. Waiver

The Company will undertake to ensure the safety of the client throughout the tour; however, aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgment and care at all times to ensure their safety and that of their fellow tourists.

7. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained on our website. The Company cannot, however, accept any responsibility for any errors or omissions that may appear on this site.