Wild Africa Travel focuses on the independent traveller. Created as a fresh start up inside Tourvest, it aims to be funky, fast, dynamic and competitive, a new company with smart solutions. The employees of Wild Africa Travel are all experienced tourism people who exude a passion for travel, but within an independent, free-thinking lifestyle. We believe in living what we sell and thereby have a consistent approach in trying to create and offer the best available product in Namibia to the market. We specialise in knowledge and choice. We aim to be at the forefront of developments within Namibia and to be in a position to offer with first-hand knowledge what would be the best choice for the traveller.
Wild Africa Travel Terms and Conditions
TRADING TERMS AND CONDITIONS (1) INTERPRETATION : 1.1 In this agreement, except in a context indicating some other meaning is intended: 1.1.1. The brochure means: the official Tourvest Destination Management Brochure, the full Destination manual and rates and other general information issued by Tourvest Destination Management. 1.1.2. “Tourvest Destination Management” means the two separate companies that trade under this umbrella in namibia, being Sense of Africa (Pty)Ltd and Wild Africa Travel (Pty) Ltd. 1.1.3. “The Package” means any tour package stated in the brochure or package itinerary in which the tour which is contracted to by any party, either to themselves or a third party is described: 1.1.4. “The Client” means any party contracting to the services offered by Tourvest Destination Management. 1.1.5. “The Service” means all tourism related services contracted by Tourvest Destination Management for and on behalf of the client including, but not limited to accommodation reservations, FIT’s scheduled tours, flying safaris, charters, series, tailor made tours, special interest tours, transfers and chauffeur drivers. 1.1.6. “The Traveller” shall mean that person utilizing the services contracted for, 1.1.7. “The Arrival Date” shall mean the scheduled date of arrival of the traveller(s) in the Republic of Namibia or neighbouring country for the contracted services. 1.1.8. “Pax” means passenger travelling 1.1.9. “Groups or charters” shall mean a booking for a group which includes a driver/guide 1.2 The headings appear for reference only and shall not influence interpretation of this agreement. (2) SERVICE PROVISION: Tourvest Destination Management provides the services to the client who contracts the services on the terms and conditions of this agreement (3) TOUR PRICES AND PAYMENT TERMS: 3.1 Current prices and services are detailed on the rates provided, as contracted, and are quoted in Namibian Dollars unless otherwise stipulated. Tourvest Destination Management expressly reserves the right to amend prices quotations in the event of unforeseen increases in supplier tariffs, taxes or other Government levies, tourism levies, fuel prices, other taxes of whatever nature or other factors beyond its control. 3.2 All rates are calculated inclusive of VAT. 3.3 All quotations are valid only to the expiring date stated in the quotation and are subject to adjustment if the services quoted are not available at the time of booking. Quotations are based on itineraries and requirements specified by the client. Upon acceptance, any amendments requested by the client or traveller, which incur extra costs, are for the clients or travellers account, as the case may be. 3.4 A deposit of 10% of the full package/services quoted is due, owing and payable upon confirmation of any reservation. The balance of the price is due, owing and payable no later than 30 days prior to arrival. Where reservations are made within 30 days of date of arrival, payment is due within 72 hours. 3.5 For Group Tours and Charters 25% of the total value of the booking is due 10 weeks prior to the arrival date. The balance is due, owing and payable not later than 31 days prior to arrival. All bookings made and confirmed within 31 days of date of arrival, as well as all additional pax booked within 31 days of date of arrival are due, owing and payable within 72 hours. 3.6 Should any account not be paid on the due date, the client shall be liable to pay interest a tempore morae on the amount outstanding until payment is done at the prime bank overdraft rate plus 4% as charged by Tourvest Destination Management bankers to its favourite corporate customers from time to time. 3.7 Tourvest Destination Management expressly reserves the right to cancel any reservations where payment has not been made on the due date, without prejudice to claim compensation for all possible damages suffered due to the client’s breach and the client hereby expressly accepts such rights. 3.8 For all tours invoiced in Namibian Dollars the payments are to be made free of commission and bank charges (for the transferors/clients account) and without deduction or set-off in the currency that the quotation was accepted, to our bank account (4) CANCELLATION POLICY: 4.1 All cancellations will become valid on the date of receipt by Tourvest Destination Management of written notice, cancelling the reservation. 4.2 In the case of any cancellation, the following cancellation fees will apply: 4.2.1. Groups a) Cancellation of the entire group arrangements: 60 -45 days prior to arrival: 10% of group value 44-31 days prior to arrival: 15% of the group value 30-21 days prior to arrival date: 50% 20-8 days prior to arrival date: 75% 7 days and less prior to arrival: 100% No shows: 100% b) Cancellations of individual participants or individual bookings: 60-30 days prior to arrival date: 10% 30-21 days prior to arrival date: 50% 20-8 days prior to arrival date: 75% 7 days and less prior to arrival: 100% No shows: 100% 4.2 Certain specific suppliers have more stringent cancellation policies, the details of which will be made available on the quotation if applicable and which Tourvest Destination Management general cancellation policy is subject to. In the event of such more stringent cancellation policy being applicable the client will be liable for such more stringent cancellation policy to Tourvest Destination Management. 4.3 In the event that any client fails to pay any amount to Tourvest Destination Management on its due date, Tourvest Destination Management is entitled to cancel the booking and claim damages in terms of this cancellation policy. 4.4 Failure on the part of the client to comply with the terms and conditions set out herein shall entitle Tourvest Destination Management in its sole discretion and regardless of reservations and payments already received, to cancel or refuse to accept the client’s booking (5) BOOKING CONDITIONS: 5.1 Tourvest Destination Management carries extensive passenger liability insurance, details of which will be made available on request. It is strongly recommended that all clients take out comprehensive travel insurance including medical cover, as well as cancellation and curtailment covers, as Tourvest Destination Management does not cover this. 5.2 Should the traveller fail to join a tour, join it after departure or leave it prior to completion, no refund will be made and no credit granted. Travellers should ensure that they at all times have appropriate insurance cover. 5.3 Tourvest Destination Management shall not be liable for any loss, damage or expenses of any nature whatever suffered by the client or any traveller arising from: a) the loss of or any damage to property; b) the cancellation or curtailment of any tour; c) sickness, quarantine, weather conditions, war, riots, and/ or any other cause of any nature whatever, however caused and whether as a result of Tourvest Destination Management’s negligence or otherwise. 5.4 Tourvest Destination Management accepts no liability for the death of, or injury to, loss and/ or damage to any person and /or property arising out of any act or omission of Tourvest Destination Management, the supplier, any servant or agent of Tourvest Destination Management or any supplier, whether as a result of negligence or otherwise. The client and the traveller shall be deemed to have waived, renounced and abandoned any and all rights and entitlements to which the client and the traveller may be entitled under the provision of the law of the Republic of Namibia for any loss or damage to person and/or property. 5.5 Should sickness or accident interrupt a tour Tourvest Destination Management shall not be liable for any, a) loss, damage or expense arising therefrom, whether as a result of Tourvest Destination Management negligence or otherwise; and b) refund either total or partial, of money paid. Tourvest Destination Management recommends that the client advises travellers to take out the necessary insurance to protect against any eventuality. 5.6 Travellers shall be solely responsible for complying with the formalities required by police, customs, health and other authorities at the point of departure, at the destination and whilst in transit. Whilst Tourvest Destination Management will endeavour to provide the client, prior to departure, with the latest information concerning such regulations and restrictions, Tourvest Destination Management shall not be responsible and does not accept any liability for any inaccuracies or omissions in this regard. 5.7 Travellers may not carry any unlawful articles or substances whilst travelling in the Southern African region. Should any traveller contravene the aforesaid prohibitions, Tourvest Destination Management will be entitled to immediately exclude the offender from the tour and such traveller will be responsible for his or her own repatriation and all costs associated therewith. Tourvest Destination Management will under no circumstance assist any such offender in any dealings or negotiations with any authority. 5.8 Tourvest Destination Management reserves the right to decline to accept or retain any traveller as a member of any group or on any tour at any time as a result of the non-payment of any amount due by the client in respect of such traveller or if such traveller interferes with any other member of any group and/or causes any disturbance or nuisance. 5.9 Should Tourvest Destination Management appoint a tour leader or guide in respect of any tour, then the traveller must accept all reasonable instructions of such tour leader or guide. 5.10 All travel arrangements such as flight bookings, reservations of hotel accommodation, reservation of motor transport and the like, made by Tourvest Destination Management are subject to the booking conditions and cancellation provisions of the supplier thereof. 5.11 Tourvest Destination Management reserves the right to alter or substitute routes, refreshments, meals, accommodations, itineraries, tours, services, vehicles and/or other arrangements should conditions necessitate. Tourvest Destination Management will offer substitutes of equal value and will inform the client of any known changes before departure. 5.12 One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed. Luggage should be clearly marked. 5.13 It is obviously not possible for all travellers to occupy front row seats throughout the tours. So as to have as many passengers as possible enjoy front row seats, Tourvest Destination Management guides and drivers have been instructed to implement a policy of rotation of seats. 5.14 In accordance with international practice, Namibian legislation and as a courtesy to non-smoking passengers, the traveller’s co-operation is required in implementing a policy of prohibiting smoking on vehicles. At no time and under no circumstance is smoking permitted on vehicles. The guide or driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside. 5.15 Accommodation is as specified in the itinerary or brochure and is based on two people sharing a twin bedded or double room. The use of specific accommodation is subject to availability. Tourvest Destination Management reserves the right to make use of alternative accommodation. (6) PASSPORTS AND VISAS: The onus is on the traveller or their agent to ensure that their passports are valid for travel and that they are in possession of valid visas for all countries being visited and that all necessary health certificates for these destinations are in order. (7) CHILDREN POLICY: 7.1 A child of 12 years will be charged the full adult per person rate on all services provided. Children between 2 and 11 will be 50% of the adult rate and children under 2 will be FOC 7.2 Children under the age of 12 years are not accepted for scheduled tours. Please ask our sales consultants for alternatives or to book the tour on a private basis. (8) GENERAL 8.1 Tourvest Destination Management shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to by it in writing. No representation, term, warranty or condition, express or implied, shall be considered to be or to have been made or agreed or implied by reference to any other writing, advertisement or conversation. 8.2 No addition to, variation, or agreed cancellation of these conditions shall be of any force or effect unless reduced in writing and acknowledged by or on behalf of any director of Tourvest Destination Management. 8.3 No indulgence which Tourvest Destination Management may grant to any party shall constitute a waiver of any of the rights of Tourvest Destination Management who shall not thereby be precluded from exercising any rights against the client and or the traveller which may have arisen in the past or which might arise in the future. 8.4 Any claim or dispute which may arise between the client and Tourvest Destination Management or any travellers and Tourvest Destination Management including any claim for loss or damage due to injury to person or property shall be resolved by arbitration in accordance with the laws of the Republic of Namibia. 8.5 In all matters where it is or may be necessary to have recourse to the courts, the courts of the Republic of Namibia has sole jurisdiction to the exclusion of the courts of any other country and the law of the Republic of Namibia shall prevail. 8.6 Both parties undertake that neither of them will disclose the terms of this agreement or any other confidential information as to the business or affairs of the other which either may acquire through operation of this agreement to any third party other than may be required by law.
