Experts in Creative Destination Management, dmAFRICA prides itself on creating unique experiences throughout Southern, East, West Africa & Indian and Atlantic Ocean Islands. Creative flair and inspirational thinking are our hallmarks, coupled with clear dedication for customer service, to always strive to exceed client expectations, not just meet them, with a "can do attitude", that is unrivalled amongst our peers.
Celebrating #EverythingExtraordinary since 1997
dmAFRICA Terms and Conditions
CONTRACT OF SERVICES – TERMS & CONDITIONS
LST (GROUP) LIMITED t/a dmAFRICA
CONTRACT OF SERVICE
The Contract of Service is made between LST ( GROUP) LIMITED t/a dmAFRICA (The Provider)
and the introducing travel agent, tour operator, concierge service or other professional body who initiated the
request for services (The Agent).
The Agent is in all cases liable for payment to The Provider of all monies due in relation to these services.
If, in exceptional circumstances, The Provider agrees payment may be made direct by the travelling passenger(s)
or their appointees for any part or in full, this does not in any way relieve The Agent under this Agreement, and
both parties shall be held jointly and severally liable.
The Provider is not the tour operator, but acts as a broker for individual suppliers used in connection with the
travel itinerary. Therefore it is the full responsibility of The Agent to comply with any relevant EU Package Travel
Directives, or similar laws, regulations and guidelines, applying to package holidays or retail travel regulations in
their jurisdiction.
PAYMENT POLICY
The booking is confirmed after a 30% non-refundable deposit is received. Payment of a deposit is a direct
acceptance of these terms and conditions. The deposit is a direct acceptance of these terms and conditions.
The deposit is calculated at 30% of the total booking value and is not refundable.
Balance of payment is due 90 days prior to arrival.
Invoices are issued net, and do not include any commissions or mark-ups for The Agent.
Payment is due by direct Bank Telegraphic Transfer into the bank account specified on the invoice for service
If, in exceptional circumstances, The Provider allows payment by Credit Card, Charge Cards or Debit Card of part
or all of the invoice amount which is subsequently dishonoured or recalled for any reason by the card provider this
is in no way relieves the liability for full payment to be made by the agent or travelling passenger.
Services will only be provided by The provider upon receipt of full payment of all invoices in relation to the
itinerary.
CANCELLATION POLICY
In the event of any confirmed reservation being cancelled, the following cancellation fees will be charged:
• Penalty of 30% of the total booking value, if cancelled up to 91 days prior to arrival.
• Penalty of 100% if cancelled 90 days or less prior to arrival
• Cancellation of any booking must be inwriting.
• Cancellations are only effective on receipt of written notification. If prior to 91 days
before departure the 30% deposit is forfeited. If any cancellation is made 90 days or less, prior to planned travel
date, payment of the total cost of the confirmed planned trip, then 100% charges will be levied.
• Should the passenger(s) fail to join a tour, excursion or safari, or join it after departure, or leave it prior to its
completion, no refund can be made.
• Any exceptions granted to this cancellation policy must be confirmed in writing by The Provider, and will not
alter the overall Terms & Conditions of the agreement.
• All refunds will be subject to a 10% handling charge and bank charges.
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COMPULSORY INSURANCE
The Agent has a legal responsibility to ensure the travelling passenger(s) take out adequate travel insurance upon
confirming the trip. Confirmation of this insurance must be submitted to The Provider upon request.
The compulsory insurance MUST include, but not necessarily be limited to:-
• Emergency evacuation expenses.
• Medical expenses
• Repatriation expenses
• Cancellation or curtailment of trip, including issues relating to Covid-19
• Damage/theft/loss of personal luggage, money and/or goods
dmAFRICA is the trading name of LST (GROUP) LIMITED, a company registered in England with registration
no.14584497 (Company). Registered office situated at 9 Appold Street, London EC2A 2AP.
