Ines has 20 years of African travel and travel planning experience under her belt. She joined us from prestigious Cox and Kings in London, and before that she worked for Elefant-Tours in Germany. Her knowledge of lodges and camps is top drawer, and is continually expanding through further travel. She speaks English and German fluently, is a keen diver and photographer too.
Countries Visited
South Africa, Swaziland, Namibia, Botswana, Zimbabwe, Zambia, Malawi, Mozambique, Tanzania, Kenya, Uganda, Madagascar, Mauritius, Seychelles
Favourite Destinations
Namibia, Botswana, Zimbabwe, Uganda & Madagascar
Tailor-made safari holidays from the experts. We are small, with a team of eight safari specialists, but we pride ourselves on in-depth knowledge and the ability to match the right place to the right person. Owner Christopher Bartlett has been visiting Africa since 1998. He is an internationally published photojournalist, qualified field guide, and dive leader. He has lived and worked in South Africa and Tanzania, and spends three to four months a year on the old continent, exploring and checking out suppliers and service providers. The rest of the year he leads diving and cultural expeditions to Papua New Guinea, the Caribbean, and Mexico, and promotes the business at shows in the USA and Europe.
Assisted by Sales and Product Director, Ines Moosmann, a twenty-year travel trade veteran and Africa addict and expert, and guided by Team Lead Matthew O'Brien, an ex-guide who has been with the company on the sales side for six years, the team of safari specialists under her have an average of over 15 years Africa travel planning experience each, four of them have been doing this for more than 20 years.
Why book with Indigo Safaris?
Unparalleled first-hand knowledge and impartial expert advice for free
- We have visited the vast majority of the properties we send our clients to
- We have been to every reserve and national park we promote
- We have thoroughly vetted every service provider we use
We provide it for free
You buy your trip, at the most, at the same rate as if you put it together directly with the lodges, camps, transfer companies and national park or conservancy fees. There is no consultancy fee, no booking fee. We make our profit by buying at a tour operator rate.
We save you money
With special offers, with only one company to pay limiting your transaction costs and fees, with bank accounts in 5 currencies, and with bank-beating exchange rates. We are an international company, with bank accounts in the USA, the UK, Germany, France, and Australia, and accept card payments.
Your money is safe
Our main operating costs are digital advertising and then salaries. We are debt-free, and have no loans, mortgages, or monthly rent to cover. Client payments, when passing from your account to our suppliers and service providers is placed in an account separate from the one used to cover our operating costs. We back our suppliers, and should one of them fold with money for your future trip in their account, we will replace that service or accommodation with an equivalent one and cover it ourselves.
We’ve got your back
Our network of contacts and suppliers is well-nurtured, and we keep a close eye on the quality and value-for-money of services provided. On the rare accessions that an issue arises, no matter how small, we know who to call. In the event of a serious problem, we can be contacted anytime from early morning to late evening, though an elephant emptying your splash pool at 1AM is best referred to the lodge staff, as are mysterious nocturnal noises outside your tent.
We are travellers ourselves
Our MD, aptly named Christopher (though nowhere near saintly), is a travelholic. From wild camping off-road trips and jungle trips in dugout canoes to luxury lodge fly-in safaris and remote ocean dive expeditions, the wanderlust is strong. We understand what drives the travel bug in us and fully understand both the intricacies of travel in Africa and our clients’ various and differing requirements.
We love the destinations we promote
We are incredibly passionate about all of the places we work with, especially our core areas of Africa and Papua New Guinea; their wildlife, their people and cultures, their histories, and their current challenges. We are a socially and environmentally conscious company. We are involved in wildlife conversation, marine conservation, human development, educational, and humanitarian projects across the continent, giving back around 50% of our net profits to a range of organisations and sponsorship programs. You can find out more about how we give back here https://www.indigosafaris.com/giving-back.
Indigo Safaris Terms and Conditions
TERMS AND CONDITIONS
Indigo Safaris Ltd. is a limited company incorporated in the Seychelles, under registration number 145952.
These Booking Policies outline the terms and conditions governing all bookings made with Indigo Safaris Ltd, trading as Indigo Safaris. By placing an order or confirming a booking, the customer agrees to be bound by these Booking Policies in full.
1. Introduction
At Indigo Safaris, we pride ourselves on delivering exceptional experiences across Africa, The Caribbean & Americas, Indonesia, and Papua New Guinea. While we strive to ensure that every journey runs seamlessly, travellers should understand that destinations such as these sometimes operate differently from other parts of the world. Our Booking Policies are designed to ensure transparency and fairness throughout your travel experience.
We go above and beyond to resolve any issues that may arise during your trip. In the rare event that things do not go as planned, rest assured that we will do our utmost to assist wherever possible.
2. Liability
Indigo Safaris Ltd undertakes to exercise reasonable care and professional diligence in providing accurate, up-to-date information during the booking process and throughout service delivery. Except in cases of proven fraud or negligence, Indigo Safaris cannot be held liable for indirect, incidental, consequential, or punitive damages arising from your travel arrangements.
We act as an agent for third-party suppliers (lodges, transport providers, airlines, dive operators, etc.) and cannot accept responsibility for any loss, damage, or injury that occurs on their premises or services. Some activities — such as scuba diving, wildlife safaris, trekking, walking safaris, and mountain climbing — carry inherent risks. Participation is at the customer’s discretion and own risk.
3. Insurance
Comprehensive travel insurance is mandatory for all Indigo Safaris clients. You must ensure that your policy includes cover for:
- Medical assistance, hospitalisation, and evacuation
- Cancellation, curtailment, or delay
- Theft, loss, or damage of property
- Personal injury
- Diving-specific risks, including rescue and hyperbaric recompression, where applicable
Coverage must begin from the moment a booking is confirmed and continue until you return home.
4. The Booking Process
Upon confirmation of your travel arrangements, a non-refundable deposit — as specified on your invoice — is required to secure your booking.
For last-minute bookings (generally within 60 days, but occasionally 90 days depending on suppliers), full payment is required immediately.
To start planning your journey, speak to a safari expert.
5. Booking Amendments
5.1. Changes to a Booking
If you wish to amend your booking, an administrative amendment fee may apply. We will inform you of any charges prior to making changes.
In the event of extreme meteorological conditions necessitating a change of routing and accommodation, additional costs may, in some cases, be the responsibility of the client.
5.2. Partial Cancellations
If your amendment involves cancelling part of your itinerary, the relevant supplier cancellation policy will apply. Additions to existing bookings can often be made without amendment fees.
6. Cancellations
Cancellation policy
- Cancellation more than 60 days prior to departure: loss of deposit
- Cancellation between 59 and 30 days prior to departure: 50% cancellation charge
- Cancellation less than 30 days prior to departure: 100% cancellation fee
Because Indigo Safaris partners with small, independently owned lodges and suppliers, some bookings might be subject to a different policy. It will be listed on your invoice.
We will always act in good faith to help you recover funds via your travel insurance provider, where applicable.
7. Denied Boarding or Flight Issues
If your journey begins in the EU, your airline is bound by EU denied boarding regulations. However, this does not release you from payment obligations for your booked safari, diving, or accommodation services. Indigo Safaris will assist in rearranging your itinerary where possible, but refunds cannot be issued for missed sectors or services due to non-appearance.
8. Transfers and Delays
Indigo Safaris is not responsible for knock-on effects caused by third-party service failures such as flight delays, boat cancellations, or transport breakdowns. It remains the traveller’s responsibility to ensure timely connections between trip components.
9. Vehicle Rentals
Vehicle rentals are arranged through trusted third-party providers. All rental agreements and insurance contracts are made directly between the client and the provider. Clients are welcome to use their own preferred insurance.
10. Invoicing
Invoices are generally issued in USD, but may also appear in ZAR, AUD, or EUR, depending on destination and supplier. Once payment is received, pricing is guaranteed except where surcharges (see below) apply.
11. Surcharges
Suppliers may impose surcharges due to fuel increases, new park fees, or tax changes. Indigo Safaris reserves the right to pass on such additional costs to clients. Any surcharges will be communicated promptly.
12. Complaints Procedure
If you encounter an issue during your trip, please contact the relevant supplier (e.g. lodge, dive centre, or tour operator) immediately so they can resolve it. If the issue remains unresolved, please contact Indigo Safaris directly by email or text message for immediate assistance.
Failure to report problems while in-destination may limit our ability to resolve them or negotiate compensation. Post-trip complaints must be submitted within seven days of returning home. Please note that publishing negative feedback online before we have had a chance to negotiate on your behalf may nullify potential compensation efforts.
13. Passports, Visas, and Immigration
It is your responsibility to ensure that you meet all passport, visa, vaccination, and entry requirements. Please check with the relevant embassies or consulates before travelling. Please also consult your GP about a personalised vaccination and malaria prophylaxis plan. Indigo Safaris cannot be held liable for disruptions caused by incomplete travel documentation, vaccination, or malaria preparation.
14. Suitability and Behaviour
Indigo Safaris is committed to ethical, responsible tourism and to enriching the communities we work with. We reserve the right to terminate travel arrangements, without notice or refund, if a traveller’s behaviour endangers others, causes damage, or disrupts operations.
Travellers must disclose any medical conditions or mobility limitations at the time of booking and notify us of any changes before departure. Some experiences, such as walking safaris or mountain treks, require a good level of fitness.
To learn more about our community and conservation initiatives, visit our Giving Back page.
Acceptance of Booking Policies
By placing a booking with Indigo Safaris Ltd, you acknowledge that you have read, understood, and accepted these Booking Policies in their entirety.
Indigo Safaris Ltd
Registered in Seychelles (Company No. 145952)
Website: www.indigosafaris.com
For booking enquiries: Contact us here
