We all dream of that perfect holiday or safari, the one that will be memorable beyond measure ... so come and explore Africa and discover a continent rich in vibrant cultures, breathtaking scenery and spectacular wildlife destinations. Indulge in fine cuisine, sample some of the greatest wines in the world, marvel at the beauty of the Cape from Table Mountain, follow in the footsteps of the great explorers of early years, touch an elephant or be overwhelmed by the spectacle that is Victoria Falls, be lost amongst thousands of migrating gnu’s as they meander across the vast plains of the Serengeti or sip on a refreshing drink whilst sitting on a pearl white beach with the warm waters of the Indian ocean lapping at your feet
... with Bespoke Africa Safaris it’s all within your grasp.
Itinerary Terms and Conditions
CANCELLATIONS
Between confirmation and 61 days prior to arrival, full refund of deposit less admin fee.
Between 60 & 46 days, 50% of the total cost will be charged.
Between 45 days and a ‘no show’, 100% of the total cost will be charged.
The cancellation policy also applies to confirmed bookings that reduce their length of stay. The above cancellation fees will apply on the released night/s.
Cancellations of reservations must be in writing and are effective upon it’s acknowledge receipt by the company.
COVID-19 CANCELLATION LESS THAN 60 DAYS PRIOR TO ARRIVAL:
All travellers are advised to take out fully comprehensive travel insurance with cancellation for no reason. This insurance must be able to fully cover cancellation of travel less than 60 days prior to arrival.
In special circumstances the property may consider postponement of booking to 12 months in advance if travel cancelled 60 days or less prior to arrival due to a COVID related issue - further lockdown, no flights, guest not allowed to board a flight, guest falls ill due to COVID-19 and unable to travel
TERMS AND CONDITIONS:
Please note: all rates in this document are quoted in US$.
All Discoveries begin and end in Brazzaville, Republic of the Congo connecting with the in-seat charter flights on Mondays/Thursdays between Brazzaville and Mboko (Odzala Discovery Camps) (2 hours).
Discoveries which include Sangha Lodge make use of charter flights between Mboko and Kabo (near the Central African Republic border) (40 minutes) on Wednesdays and Sundays.
Sangha Lodge Discoveries require return flight and boat transfer, whether guests use the return legs or not.
Congo Conservation Company, registered in the Republic of the Congo, and Congo Conservation Travel, registered in South Africa, will not accept any responsibility for guests departing on any arrangements not made by its reservations team.
Provisional bookings will be held for 14 days.
A 20% fully refundable deposit must be paid to secure the booking within 14 days.
The balance is due no later than 60 days before arrival.
If a reservation is made 1 – 45 days prior to the arrival date, full payment is due.
- For group bookings (3 rooms or more) the full balance needs to be paid 60 days prior to arrival.
- Only XAF and EURO are accepted in Central African Republic. XAF and Euro are suggested for Republic of the Congo, other currencies are accepted at a premium (exchange bureau at Radisson Blu Hotel).
- Extras must be settled in cash at camp. Central African Franc (XAF) and Euro accepted.
BESPOKE AFRICA SAFARIS Terms and Conditions
BOOKING TERMS & CONDITIONS
Payment Details
This booking is confirmed upon the receipt of a written confirmation from you. BESPOKE AFRICA SAFARIS requires a non-refundable deposit within 7 days of confirmation date (Note: deposit values are detailed above). The balance of payment is required to reflect in the BESPOKE AFRICA SAFARIS bank account 45 days prior to the date of arrival (Please allow sufficient time for international bank transfer) Should clients arrival date be within 45 days of the booking confirmation date, a full payment is required immediately. Please note exact payment due dates as specified in the ‘payment terms’ above. All payments are to be paid directly into BESPOKE AFRICA SAFARIS bank account in United States Dollar (USD) as per your invoice. All international transfer fees are to be borne by the you. Please send proof of payment directly to ian@bespokeafricasafaris.com upon payment to enable more efficient tracking of funds.
Cancellation Policy
Cancellations need to be submitted in writing to BESPOKE AFRICA SAFARIS.
- Cancellation of the booking after confirmation will result in a 20% cancelation fee of the total invoice value.
- Cancellation of a booking between 45 days and 31 days prior to arrival date will incur a cancellation fee of a 50% of the total invoice value.
- Cancellation of a booking 30 days or less prior to arrival date will incur a cancellation fee of a 100% of the total invoice value.
- Should you fail to join the safari or join it after the departure date, no refund can be made.
BESPOKE AFRICA SAFARIS reserves the right to cancel all services booked should payments not reflect in the BESPOKE AFRICA SAFARIS bank accounts as detailed in the ‘payment details’. Certain individual service items may carry a more stringent cancellation policy and these items will supersede the standard cancellation terms.
Travel Insurance
Guests travelling with BESPOKE AFRICA SAFARIS are strongly advised to take out comprehensive travel insurance, covering them for personal effects, personal accident, medical and emergency travel expenses and cancellation and curtailment.
Emergency Evacuation Insurance
For guests travelling throughout Southern and East Africa (excluding South Africa), BESPOKE AFRICA SAFARIS emergency evacuation insurance gives us immediate access to Africa’s leading incident management team, SATIB24 Crisis Call. This specialist team will take control of the situation whilst accessing and co-ordinating multiple resources, service providers, assistance companies, hospitals and insurers to ensure the smoothest and best outcome each and every time. Clients are covered for all expenses relating to Emergency Evacuation Service as detailed in the policy, yet insurer liability ceases upon admission to hospital or clinic. It is important to note that this is not to be considered a substitute for valid travel insurance.
Visas and Passports
Please ensure that clients thoroughly check visa requirements and passport expiry dates before intended dates of travel, as BESPOKE AFRICA SAFARIS cannot be held responsible should necessary visa and passport requirements not be fulfilled.
Air Tickets
In order to comply with international insurance requirements, all airline tickets must clearly show the passenger’s title, name and surname as indicated in their passport (these details are to be completed on the guest details form) The air fare and airport tax quoted are current and are subject to change without prior warning (due to fluctuations out of BESPOKE AFRICA SAFARIS control) Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly for the agent’s account. Please note that fares may increase between time of booking, receipt of agent payment and the ticket being issued.
Price Fluctuations and Itinerary Amendments
Confirmed safari itineraries may be subject to change from time to time. In this event, BESPOKE AFRICA SAFARIS will undertake to amend the itinerary to an equal standard of the initial confirmed itinerary with the minimum disruption to the client. Should an equal standard not be available, at BESPOKE AFRICA SAFARIS discretion, the available standard will be booked.
Certain 3rd party non-contracted services are subject to price changes without notice (i.e park fees, fuel surcharges, government levies and taxes) Whilst BESPOKE AFRICA SAFARIS will always endeavour not to change the price of a confirmed itinerary, we reserve the right to amend the price where required.
General
- Malaria - it is important that clients take precautions against malaria prior to the commencement of safari. Guests should contact their doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.
- Yellow fever – guests should confirm with a travel clinic prior to travel, as Yellow Fever vaccinations are required for certain nationalities.
- Dietary requirements - any special dietary requirements must be advised at time of booking.
Baggage
Passengers are limited to soft bags and with a maximum total weight of 15kgs. Limitations are strictly adhered to on all flights within Tanzania and Kenya, and regional flights to other East African countries. This limitation includes hand baggage. Excess baggage will only be carried at the sole discretion of the captain of the aircraft.
Risks
BESPOKE AFRICA SAFARIS specifically draws your attention to the fact that there are certain inherent risks involved in participating in the type of safaris sold and operated by the Company and that, by making payment for all or part of the safari cost, you and the clients are thereby accepting them entirely at your and their own risk. Neither the Company, its employees, suppliers nor agents can be held responsible for any accident, injury, illness or death sustained during the course of the safari, whether or not this accident, injury, illness or death is deemed to be caused through negligence on the part of the Company, its employees, suppliers or agents. African Safari Excellence does not accept responsibility for any theft or loss of personal belongings that occurs while clients are utilising any of the services performed by BESPOKE AFRICA SAFARIS. All guests are strongly advised to insure themselves and their property fully for the duration of the safari.
Tipping Guidelines
The below information is meant as a guideline for your clients only as many local East Africans receive a basic salary and make up the remainder of their income from tips. Ultimately, there is no set rule and clients need to adjust their tips according to their overall satisfaction.
- Private Safari Driver/Guide: USD30 – USD35 per group per day
- Lodge and Camp Staff: USD5 per person per day (the camp will split this between the staff)
- Trekking and Climbing: 10% and 15% of your total climb cost, distributed in descending order between head guides, assistant guides, cooks and porters.
