Safari2Go is a Southern African inbound Tour Operator and Destination Management Company, based in Windhoek, Namibia.
As a Destination Management Company we provide first-rate flexible service in a professional and personalised manner, adding real value.
We also offer the following:
Extensive knowledge - Personalised service - Reputation for excellence - High quality customer care - Tailored programmes - All types of travel - Detailed information - Expert travel consulting
Services we provide:
Accommodation & Transport Bookings - Itinerary Planning - Quotations & Preparations - Ground Handling - Invoicing & Administration - Vouchers & Documentation - Meet & Assist Services - 24/7 Emergency Support
Our expertise covers the length and breadth of Southern Africa - allowing you to travel Namibia, Botswana, South Africa, Zambia and Zimbabwe.
Terms and Conditions
Safari2Go Terms and Conditions
WE HEREBY ACKNOWLEDGE THAT WE HAVE READ AND UNDERSTOOD THIS DOCUMENT
AND AGREE TO ABIDE BY THE TERMS AND CONDITIONS DETAILED HEREIN
1.1 In this agreement, except in a context indicating some other meaning is intended:
1.1.1. The brochure means: the official Safari2Go Brochure and rates and other general information issued by Safari2Go.
1.1.2. “Safari2Go” means Gondwana Collection Namibia (Pty) Ltd t/a Safari2Go.
1.1.3. “The Package” means any tour package stated in the brochure or package itinerary in which the tour which is contracted to by any party, either to themselves or a third party is described:
1.1.4. “The Client” means the company or individual(s) identified on page 1 contracting to the services offered by Safari2Go.
1.1.5. “The Service” means all tourism related services contracted by Safari2Go, for and on behalf of the client including, but not limited to accommodation reservations, Fit’s scheduled tours, flying safaris, charters, series, tailor made tours, special interest tours. Transfers and chauffeur drivers.
1.1.6. “The Traveller” shall mean that person utilizing the services contracted for,
1.1.7. “The Arrival Date” shall mean the scheduled date of
arrival of the traveller(s) in the Republic of Namibia.
1.1.8. “Pax” means Travellers
1.1.9. “Groups or charters” shall mean a booking for a
group which is more than 7 pax
1.2 The headings appear for reference only and shall not
influence interpretation of this agreement.
(2) SERVICE PROVISION:
Safari2Go provides the services to the client who contracts the services on the terms and conditions of this agreement
(3) TOUR PRICES AND PAYMENT TERMS:
3.1 Current prices and services are detailed on the rates
provided, as contracted, and are quoted in Namibian
Dollars unless otherwise stipulated. Safari2Go expressly
reserves the right to amend prices quotations in the event of unforeseen increases in supplier tariffs, taxes or other Government levies, tourism levies, fuel prices, other taxes
of whatever nature or other factors beyond its control.
3.2 All rates are calculated inclusive of VAT.
3.3 All quotations are valid only to the expiring date stated in the quotation and are subject to adjustment if the services quoted are not available at the time of booking.
Quotations are based on itineraries and requirements
specified by the client. Upon acceptance, any
amendments requested by the client or traveller, which
incur extra costs, are for the clients or travellers account,
as the case may be.
3.4 A non-refundable deposit of 25% of the full
package/services quoted is due, owing and payable upon
confirmation of any reservation. The balance of the
price is due, owing and payable no later than 8 weeks
prior to arrival. Where reservations are made within 31
days of date of arrival, payment is due within 72 hours.
3.5 For Group Tours and Charters, a non-refundable 25%
deposit of the total value of the booking is due upon
confirmation of services. The balance is due, owing and
payable not later than 10 weeks prior to arrival. All
bookings made and confirmed within 31 days of date of
arrival, as well as all additional pax booked within 31 days
of date of arrival are due, owing and payable within 72
3.6 Should any account not be paid on the due date, the
client shall be liable to pay interest a tempore morae on
the amount outstanding until payment is done at the prime bank overdraft rate as charged by Safari2Go’ bankers to its favourite corporate customers from time to time.
3.7 Safari2Go expressly reserves the right to cancel any
reservations where payment has not been made on the
due date, without prejudice to claim compensation for all
possible damages suffered due to the clients’ breach and
the client hereby expressly accepts such rights.
3.8 For all tours invoiced in Namibian Dollars the payments are to be made free of commission and bank charges (for the transferors/clients account) and without deduction or set-off in the currency that the quotation was accepted, to the following account:
GONDWANA COLLECTION NAMIBA (PTY) LTD T/A
BANK: FIRST NATIONAL BANK
ACCOUNT NO: 62265879216
BRANCH CODE: 281872
BRANCH NAME: FNB COMMERCIAL, NAMIBIA
SWIFT CODE: FIRNNANX
(4) CANCELLATION POLICY:
4.1 All cancellations will become valid on the date of receipt by Safari2Go of written notice, cancelling the reservation.
4.2 In the case of any cancellation, the following cancellation fees will apply:
4.2.1. Groups (7 or more Pax)
a) Cancellation of the entire group arrangements:
12 to 6 weeks prior to arrival: 25% of contract value
Less than 6 weeks: 100% of contract value
b) Cancellations of individual participants:
From confirmation to 60 days prior to arrival: 25%
59-40 days prior to arrival date: 30%
39-31 days prior to arrival date: 50%
30-14 days prior to arrival date: 75%
13 days and less prior to arrival: 100%
No shows: 100%
4.2 Certain specific suppliers have more stringent
cancellation policies, the details of which will be made
available on the quotation if applicable and which
Safari2Go’ general cancellation policy is subject to.
In the event of such more stringent cancellation policy
being applied the client will be liable accordance with the
more stringent cancellation policy to Safari2Go.
4.3 In the event that any client fails to pay any amount to
Safari2Go on its due date, Safari2Go is entitled to cancel
the booking and claim damages in terms of this
4.4 Failure on the part of the client to comply with the terms and conditions set out herein shall entitle Safari2Go in its sole discretion and regardless of reservations and payments already received, to cancel or refuse to accept the client’s booking
(5) BOOKING CONDITIONS:
5.1 It is strongly recommended that all clients take out
comprehensive travel insurance including medical cover,
as well as cancellation and curtailment covers, as this is
not covered by Safari2Go.
5.2 Should the traveller fail to check-in for any services on the dates it has been booked or check-out prior to its
completion, no refund will be made and no credit
granted. Travellers should ensure that they have
appropriate insurance cover.
5.3 Safari2Go shall not be liable for any loss, damage or
expenses of any nature whatever suffered by the client
or any traveller arising from:
a) the loss of or any damage to property;
b) the cancellation or curtailment of any tour;
c) Sickness, quarantine, weather conditions, war, riots,
and/ or any other cause of any nature whatever, however caused and whether as a result of Safari2Go’
negligence or otherwise.
5.4 Safari2Go accepts no liability for the death of, or injury to, loss and/ or damage to any person and /or property arising out of any act or omission of Safari2Go, the supplier, any servant or agent of Safari2Go or any
supplier, whether as a result of negligence or otherwise.
The client and the traveller shall be deemed to have
waived, renounced and abandoned any and all rights and
entitlements to which the client and the traveller may be
entitled under the provision of the law of the Republic of
Namibia for any loss or damage to person and/or
5.5 Should sickness or accident interrupt a tour Safari2Go shall not be liable for any:
a) loss, damage or expense arising there from, whether as
a result of Safari2Go’ negligence or
otherwise; nor any refund either total or partial, of
money paid. Safari2Go recommends that the client
advises travellers to take out the necessary insurance to
protect against any eventuality.
5.6 Travellers shall be solely responsible for complying with the formalities required by police, customs, health and other authorities at the point of departure, at the
destination and whilst in transit. Whilst Safari2Go will
endeavour to provide the client, prior to departure, with
the latest information concerning such regulations and
restrictions. Safari2Go shall not be responsible and does
not accept any liability for any inaccuracies or omissions
in this regard.
5.7 Travellers may not carry any unlawful articles or
substances whilst travelling in the southern African
region. Should any traveller contravene the aforesaid
prohibitions, Safari2Go will be entitled to immediately
exclude the offender from the tour and such traveller
will be responsible for his or her own repatriation and all
costs associated therewith. Safari2Go will under no
circumstance assist any such offender in any dealings or
negotiations with any authority.
5.8 Safari2Go reserves the right to decline to accept or
decline to retain any traveller as a member of any group
or on any tour at any time as a result of the nonpayment
of any amount due by the client in respect of such traveller or if such traveller interferes with any other member of any group and/or causes any disturbance or nuisance.
5.9 Should Safari2Go appoint a tour leader or guide in
respect of any tour, then the traveller must accept all
reasonable instructions of such tour leader or guide.
5.10 All travel arrangements such as flight bookings,
reservations of hotel accommodation, reservation of
motor transport and the like, made by Safari2Go are
subject to the booking conditions and cancellation
provisions of the supplier thereof.
5.11 Safari2Go reserves the right to alter or substitute
routes, refreshments, meals, accommodations,
itineraries, tours, services, vehicles and/or other
arrangements should conditions necessitate. Safari2Go
will offer substitutes of equal value and will inform the
client of any known changes before departure.
5.12 One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed. Luggage should be clearly marked.
5.13 It is obviously not possible for all travellers to occupy front row seats throughout the tours. So as to have as many passengers as possible enjoy front row seats, Safari2Go guides and drivers have been instructed to implement a policy of rotation of seats.
5.14 In accordance with international practice and as a
courtesy to non-smoking passengers, the traveller’s cooperation is required in implementing a policy of
prohibiting smoking on vehicles. At no time and under no circumstance is smoking permitted on vehicles. The
guide or driver will ensure that sufficient comfort stops
are made to enable travellers to smoke outside.
5.15 Accommodation is as specified in the itinerary or
brochure and is based on two people sharing a twin
bedded or double room. The use of specific
accommodation is subject to availability. Safari2Go
reserves the right to make use of alternative
(6) PASSPORTS AND VISAS:
The onus is on the traveller or their agent to ensure that
their passports are valid for travel and that they are in
possession of valid visas for all countries being visited
and that all necessary health certificates for these
destinations are in order.
(7) CHILDREN POLICY:
7.1 Children 12 years and older will be charged the full
adult per person rate on all services provided.
7.2 Children under the age of 12 years are not accepted
for scheduled tours. Please ask our sales consultants
for alternatives or to book the tour on a private basis.
8.1 Safari2Go shall not be bound by any representation,
warranty, promise or the like not recorded herein or
agreed to by it in writing. No representation, term,
warranty or condition, express or implied, shall be
considered to be or to have been made or agreed or
implied by reference to any other writing,
advertisement or conversation.
8.2 No addition to, variation, or agreed cancellation of
these conditions shall be of any force or effect unless
reduced in writing and acknowledged by or on behalf
of any duly authorised representative of Safari2Go.
8.3 No indulgence which Safari2Go may grant to any party shall constitute a waiver of any of the rights of
Safari2Go who shall not thereby be precluded from
exercising any rights against the client and or the
traveller which may have arisen in the past or which
might arise in the future.
8.4 Any claim or dispute which may arise between the
client and Safari2Go or any travellers and Safari2Go
including any claim for loss or damage due to injury to
person or property shall be resolved by arbitration in
accordance with the laws of the Republic of Namibia.
8.5 In all matters where it is or may be necessary to have
recourse to the courts, the courts of the Republic of
Namibia has sole jurisdiction to the exclusion of the
courts of any other country and the law of the
Republic of Namibia shall prevail.
8.6 Both parties undertake that neither of them will
disclose the terms of this agreement or any other
confidential information as to the business or affairs of
the other which either may acquire through operation
of this agreement to any third party other than may be
required by law.