LUXURY-EXPERIENTIAL SAFARI JOURNEYS We create "Escapes for the Soul" in Zimbabwe and southern Africa. Vayeni (pr. VAI-YE-NEE) translates to the genuine, warm spirit of hospitality conveyed to people that visit this region. Through careful design we collectively offer you well balanced and distinctly southern African travel experiences that include escapes to: - Pristine wilderness areas - Distinct and opulent accommodation venues - Unrivaled adventure possibilities - Fascinating history - Rich culture - Pure relaxation Our own passion to seek out the very best combinations available has fuelled our desire to offer you a truly rewarding luxury-experiential based journey. We want to help you fulfil your dream travel itinerary in southern Africa and will actively work with you to tailor make your itinerary so that it suits your needs. To this end we are continuously compiling new journeys, seeking out new venues and establishing strong partnerships.
Vayeni Terms and Conditions
FIT Terms & Conditions
A. Reservation Policy i. All FIT (Foreign International Tourist) and Local reservations are to be made in writing via email (i. (telephone enquiries are not treated as official bookings and no quotations will be given telephonically) ii. All bookings made as per the above (1.a.i.) are immediately subject to our payment and cancellation policy ii. A group booking is constituted by 10+ paying guests; anything below 10 guests is treated as an FIT booking iii. Provisional bookings (without deposit) will be held by Vayeni as per the below and are subject to the cancellation policy if no further notification from the client has been presented to Vayeni regarding his/her booking 1. 120 days or more prior to travel - Four (04) weeks / 28 days 2. 91 days or more prior to travel – Three (03) weeks / 21 days 3. 61 days or more prior to travel – Two (02) weeks / 14 days 4. 31 days or more prior to travel – One (01) week / 7 days 5. 30 days or fewer prior to travel – No provisional booking can be made
B. Payment Policy i. A booking will be treated as provisional and will be cancelled as per the above policy (A iii) until such time that 30% of total reservation value has been paid by the client to Vayeni within the provided time frame ii. At confirmation: 30 % of the total reservation value will be required within the stipulated time frame on the pro-forma invoice. iii. 30-Days prior to travel: 100% of total reservation value
C. Cancellation Policy 1. An FIT and local cancelation will only be accepted in writing and is subject to the following cancellation charges: i. 91 days or more prior to travel – 30% cancellation charge ii. 61 days or more prior to travel – 50% cancellation charge iii. 31 days or more prior to travel – 75% cancellation charge iv. 30 days or less prior to travel – 100% cancellation charge
D. Children Terms & Conditions Age restrictions i. Vayeni has a policy whereby children from the age of 10 are always welcome ii. Children under the age of 10 require to seek special permission iii. Important note: Not all accommodation venues have children facilities and the parents / guardians are fully responsible for their children and must adhere to stipulated house rules of each specific property. iv. Children reduced fees (guideline for most properties) v. Infants (0-2 years) are free of charge provided that no additional room is required and that the parents / guardians bring a sleeping cot for the infant vi. Children (3-9 years) are charged 50% of the adult rate vii. Children (10-15 years) are charged 75% of the adult rate viii. Children (16+ years) are treated as adults
E. Amendment of the Booking i. All amendments are to be made in writing and confirmed in writing by a the Vayeni sales representative ii. FIT and/or local bookings are subject to an amendment fee of 20% of the total reservation value, if amended fewer than 30-days before travel, but only if the booking reduces in guests’ numbers or nights of stay.
