CLASSIC WILDERNESS SAFARI

COMPANY PROFILE

PART 1
Introduction to Classic Safaris 

Classic Safaris is a reputable premier tour company based in Nairobi, Kenya offering personalized and distinctive tourist services ranging from road and air safaris, beach holidays, incentives, special interest tours i.e. golf tours, bird watching and mountain climbing. In addition to this, we also provide exciting packages for honeymoon travelers among other memorable adventures across East Africa.

Company Addresses
Classic Safaris
P.O Box 66229 – 00800 Nairobi, Kenya
Tel: +254 716 269255/716 269009 Fax: +254 (20) 8891 725

Mission Statement
To continually provide a personalized service and the finest products to the international and domestic tourist community hence fostering a relationship that will result to satisfied customers and consistency in service delivery. 

Company Vision
To provide high quality products that combine performance with value and pricing while establishing a successful relationships with customers. 

PART 2:
The Nature of our business
Our expertise extends to; 
•    Destination Management
•    Incentives
•    Adventure Travel 
•    Conference and Convention Management
•    FITs 
•    Affinity Groups 

Our product and service offering
Our product integrates all the main attractions in member states of the East African community. From the wildebeest migration in Kenya to the enchanting beaches in Zanzibar and the mighty Kilimanjaro of Tanzania and the Mountain Gorillas of Uganda and Rwanda, Classic Safaris continuously strives to rediscover and share magic and beauty of these regions i.e. Kenya, Tanzania, Uganda and Rwanda. 
Below is a summary of our services:
·      Wildlife Safaris

·      Walking Safaris

·     Photographers safaris

·      Airport transfers

·      Conferences

·      Events Management

·      Hotel accommodation

·      Chauffeur driven transport service

·      Adventure Travel

·      Beach Holidays

·      Family Holidays

·      Individual Safaris

·      Group Safaris

·      Honeymoon packages 

·      Incentive Travel

.      Special Interest tours i.e. Mountain climbing, Golfing Tours and Bird 

PART 3:

Why choose Classic Safaris

3.1. STAFF AND MANAGEMENT 
At Classic Safaris, the management, staff and safari guides are knowledgeable, efficient and careful to every client travel requirement. All this has been accumulated through experience with most of the staff being in the vibrant tourism industry for more than 10 years. 

Having been born and brought up in Kenya the dedicated team has travelled to the major tourist attractions to get an insight of what we actually sell to our clients.  The company consultants are ready to give you a personalized service in the following ways:

·      Ready to provide you with accurate and up to date regional (East Africa) information.

·      Advising you on appropriate best areas to visit and accommodation options available.

·      Advise you on the various activities that you can include in your safari.

·      Continued communication throughout the planning of your safari.

·      Our individual approach ensures that we design the perfect safari for your interests.

·      Co-ordinate and manage all aspects of your trip from the time you step off the plane until your departure.

·      We are a phone call away with a 24 hours emergency contact and local support.

·      Excellent client references are available.

·      Our representatives will meet and assist you on arrival.

3.2. EXPERIENCED AND MULTI - LINGUAL DRIVER GUIDES
Our experienced KSPGA (Kenya Safari Professional Guide Association) trained safari guides offer a unique window into the fascinating world of the African wild. Their accumulated knowledge allows them to fill you in with interesting, insider detail about birds, game and the places you shall visit. 

All the safari guides are multilingual speaking excellent English and also others are fluent in languages such as Spanish, French, German, Japanese and Italian. Drivers speaking Chinese and Polish and Russian Languages can also be arranged. 

3.3. WELL MAINTAINED FLEET
The company’s transport (operated and managed by our sister company Paws Africa Safaris) maintains a fleet of custom-designed safari minibuses and specially adapted four wheel drive safari vehicles which are comfortable and safe a factor which enhances access to areas off the beaten track. 
Paws Africa enjoys the below advantages over their competitors;
•    Consistency of service due to our large fleet of vehicles.
•    Presence in the East African Regions ( Kenya, Uganda, Tanzania, Rwanda)
•    First class service attributed to our many years of service experience.
•    Competitive pricing and clean vehicles maintained at our in-house workshop.
•    Experienced multi-lingual driver guides (*if required).

For more on information on the company log in to www.pawsafrica.com

3.4. COMPETITIVE RATES WITH OUR SUPPLIERS AND ACCOMODATION CHOICE 
Classic Safaris continues to enjoy competitive rates from over 100 accommodation units and other suppliers in East Africa. Encompassing over 100 game parks and areas of outstanding natural beauty, we will enable you to customize your journey at a price to suit your budget. 
At Classic Safaris, we put great emphasis on inspections and recommending the appropriate accommodation. Below are some of the units we go for:

·  Luxury tented camps and luxury Lodges

·  Classic lodges (5 star)

·  City Hotels to Beach Resorts (5 star)

·  Guest houses

3.5 EXCELLENT TRAVEL PROGRAMS 
Classic Safaris offers exciting tour packages into East Africa covering over 100 activities and over 20 different types of adventure, sport, special interest and holistic safaris. From ultra-luxury to specialist safaris, rest assured that we have considerable expertise in preparing exciting and innovative itineraries for a single person to large groups. No other company can match our choice, flexibility and commitment to your journey.

Visit our website www.classicsafaris.co.ke to get an insight of the programs we are selling. For enquiries and more information on what we do, send us an email on info@classicsafaris.co.ke and we will be glad to revert to you.

CLASSIC SAFARIS LTD  TERMS & CONDITIONS AGREEMENT

Classic Safaris Ltd Inclusions & Exclusions 

Inclusions:

• Accommodation in carefully selected properties in all East African countries as per the itineraries.
• Transport in 4 X 4 Land cruisers or comfortable safari minibus, driven by a naturalist driver/guide.Multi lingual driver guides can also be provided.
• Two ½ size bottles of mineral water each day for each guest while on safari.
• All meals while on safari as per the itineraries.
• All park entry fees as per itineraries.
• All transfers as indicated in the itineraries.

Exclusions:

• International flights
• Passport and visa fees and service charges for obtaining visas.
• Comprehensive travel Insurance
• Things of personal nature and any other service not included in the itinerary
• Cost for anything not specifically mentioned in the listing above.
• Laundry, beer and non luxurious spirits

How to Book:

Send a non-refundable deposit of 30% of the total tour cost. On receipt of your deposit, subject to availability terms, we will reserve a place on your selected safari.

Final Payment

Final payment is due one month prior to departure. Costs of gratuities to driver guides, lodge/hotel staff, as well as any excursion not related to the safari, and other items of personal nature are not included.

Cancellation & No Show

Reservations/Bookings that are cancelled, reduced in length of stay or reduced in numbers of participants (hereinafter collectively called CANCELLATION) are subject to cancellation and No Show fees. The scale of charges, expressed as a percentage of the tour prices, is as follows:

More than 91 Days  Notice: - Deposit refunded less 5% handling fee

Beween 90 - 46 Days Notice: - 20% charge

Between 45 - 30 Days Notice: - 50% charge

Within 29 Days of Arrival - 100% charge

Should you fail to join a tour or join it after departure or leave prior to its completion, no tour fare refund can be made. (Please note that if the reason for the cancellation falls within the terms of any holiday insurance policy, which you hold, then the insurance company, subject to the terms of your insurance will normally refund any such charges to you).

Accommodation Substitution:

Should the case arise whereby accommodation is not available at the quoted hotels/Lodges/Tented camps alternative accommodation will be provided at hotels/lodges/tented camps of similar caliber.

Refund:

Whilst the company uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the company for a refund either in whole or part, if any accommodation or excursion is unavailable, or the passenger was unable to use this service.

Diet:

Guests with special dietary requirements are advised to warn us well in advance before your departure.

Luggage:

Please keep your luggage light – soft duffel bags are preferable. Luggage is limited to 15kg per person on internal local flights.

Passport and visas:

The onus is upon the client to ensure that passport and visas are valid for the countries listed. The company, its staff and its agents cannot be held liable for any visas etc. not held by the clients.

Photography:

The company reserves the right without further notice to make use of any photography or film taken on safari by our staff for general purposes without payment or permission.

Check-in and Check-out times:

Rooms are available for check in at 1200 Noon on the scheduled arrival date. Rooms should be vacated by 1000Hrs on the scheduled departure date. Special consideration may be extended on departure time subject to anticipated arrivals.

Changes to Schedule:

Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right, and in fact is obliged, to occasionally change routes and accommodations on safaris as dictated by changing conditions. Such conditions may be brought by force majeure” or statutory directive, seasonal rainfall on bush tracks, airfields and game areas, or game migrations from region to another or reservation problems, etc. However, the company shall make all reasonable efforts in resolving the situation not limited to offering alternative

Airline Clause:

Flight fares, taxes and schedules are subject to change without prior notification by the airlines. The company will not be held liable for these changes and delays. The airlines cannot be held liable for

act, omission or event during the time the passengers are not on board their plane or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued, shall constitute a sole contract between the airline and the purchaser of these tickets and or passengers. Please note that the company subcontracts the flying services to independent charter operations, and they are responsible for the flying. The same will apply to train services.

Guide Substitution:

If one of our guides is unable to take a safari due to illness or other reasons, we reserve the right to substitute with another guide.

Prices:

We will do our outmost to keep the prices as quoted or published. Should fluctuation in statutory taxes, exchange rates, etc. force increases on us; we reserve the right to surcharge without notice, up to maximum of 10% of the tour rate.

Participant Incompatibilit:

The company may, at its discretion and without liability of its cost to itself, at any time cancel or terminate the passengers booking and in particular without limiting the generality of the forgoing, it shall be entitled to do in the event of illness or illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.

Publicity Materials:

The company reserves the right to use any photograph or film taken during the safari by any appointed representative of The Company, for the use in The Company’s advertising or publicity material, without obtaining further consent from the client prior to the departure of the client’s appointed safari

Fitness:

The client acknowledges that the safari can sometimes be demanding and it’s his/her responsibility to ensure that he/she is sufficiently fit and able to embark on the tour.

Authority of the Safari Leader:

Clients will accept the authority and decisions of the safari leader appointed by the Company. The final decision on the itinerary, accommodation and conduct on the safari will be taken by the safari leader appointed by the Company.

Liability:

The company is insured against legal liabilities arising from any injuries which might be received by passengers in its vehicles. The Company’s liability to passengers carried in its vehicles is governed by the laws of Kenya and no other Country, and all claims subject to the jurisdiction of the courts of Kenya.

The Company reserves the right to employ sub-contractors to carry out all or part of the Services agreed to be supplied and in the event of the exercise of such right the terms of clause relating to The Company is subject to the booking conditions and cancellation provisions of the Travel organizer or the airline concerned.

Neither the Company, nor any person acting for, through or on behalf of The Company shall be liable for any loss or damage whatsoever and without restricting the generality of errors or omission

contained in the brochure or other literature, late or non-confirmations or acceptance of bookings, loss or damage caused by delays, sickness or death whether occasioned by the negligence or not.

In addition, The Company shall have the right at any time at its discretion to cancel any tour or the reminder thereof or make alteration on route, accommodation, price or other details and in the event of any tour being rendered impossible, illegal or inadvisable by the weather, avalanches, strike, war, government or interference or any other cause whatsoever. The extra expense incurred as a result thereof shall be the responsibility of the passenger.

Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African Wilderness can guarantee that this will not occur. Neither the company, nor its employees, nor its agents can be held responsible for any injury or incident on the safari.

Governing Law:

All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be field in the courts located in Kenya where such a dispute cannot be solved through arbitration.