THAILAND - 11D BANGKOK - CHIANG MAI - KOH YAO NOI

EXPERIENCE THE BEST OF SOUTHEAST ASIA WITH US

We are a team of local & expatriate destination gurus

Discovery DMC is complete services destination management company. The company provides customised services to tour operators, travel agents, travel wholesalers, corporates and direct clients. Discovery is ticketing agent for most notable airlines, ballooning operators and cruises in Myanmar. The company has several regional offices in Myanmar and representative offices Thailand, Laos, Cambodia, Vietnam and Malaysia. The company is led by senior Nordic management with over 20yrs experience in tour operations. We are known for reliable high quality, sustainable and responsible travel and excellent customer care.  

What we do? - Bespoke Travel & Unique Journeys

Our curated experiences and personally crafted journeys are embodiment of our passion for travel and sharing our favourite experiences in this incredible and ever changing part of the world. Discovery Dmc takes great pleasure in creating immersive and insightful journeys to unveil the real charm of the destinations. Join us on private journeys to experience best of Asia.

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THE DIFFERENCE - Why travel with us?

Customised to perfection - Your tour will be customised and personalised to meet the most discerning travellers needs and likes. Let us know about yourself, your wishes and expectations and our travel experts will do the rest and present you a beautiful proposal with options for you choose from.

No middlemen & reputable agency - You are dealing directly with senior destination experts and local boutique tour operator. Our management has over 20yrs of experience in tour operations. Our company has hosted successfully ministers, mp’s, ambassadors, CEO’s and many other high-level guests on their holidays and official visits to Myanmar and SE Asia. 

Insider access – Deeper insights and amplified experiences. Exclusive access to private venues, locations and meeting interesting local experts. We have the network to craft off the ordinary experiences.

Travel with best guides - We have handpicked a fine selection of some of the top tour guides to work for our company.

Flexible payments  - We are big fan of global banking and can accept payments in various currencies and ways. 

Technology for travel – We are front runners in using personalised interactive travel itineraries.  Prior to your departure you will be provided personalised Travel app access where all your essential trip information such as guides, drivers and support team contacts and transport and hotel vouchers and flights e-tickets will be stored conveniently and are accessible in your pocket any time. If there are any flight schedule changes details will get updated in the app.

Fair trade / Good value – Quality and customer satisfaction is paramount to us. Whilst we are not trying to be the cheapest, as we have higher overheads compared many smaller local agents, we offer good value for money and never cut corners.    If you receive a more attractive looking offer from a competitor, please do allow our travel expert a chance to highlight the differences to see if we can price match or offer you a better deal in a way that will not compromise the experience and quality of your holiday.   

Responsible travel – We believe in paying fair prices for services and to our staff and guides. Their income is not dependent on commissions or tips. As a business we do check our prices from time to time that our supplier rates are reasonably competitive, but for us quality and long-term relationships go much further than trying to win little extra profit by buying from where-ever we can get the cheapest deal. With rock bottom prices nor us or our partners have funds to invest in positive impact that tourism should bring to communities in regions where we bring our guests.

Tackling Climate Change – This is certainly the most important agenda of our lifetime. What we leave behind our children and grandchildren will inherit. Discovery Dmc is taking action to minimise its own carbon emissions in various ways ranging from office waste and energy consumption management to education, clean up days and training and choosing suppliers that are switched on and share the same environmental and ethical values with us. 

We have embarked recently on a new ambitious journey with aim to offset the carbon footprint of all our travellers. This environmental contribution has been already included in your tour cost.

CANCELATION POLICY 

• No cancellation fees 45 days before the arrival date, with the exception of flights, cruises, or extraordinary services that will be valued separately. Cancellation charges will be applied immediately to any cancellation if the flights have been booked and issued by Discovery Dmc.
• For cancellation less than 45 days before arrival, the cancellation charges are as mentioned below:

CANCELATION POLICY from arrivals
More than 45 days  - NO fees
45-25 days- 30%  from the TOTAL
24-10 days - 50%  from the TOTAL
Less than 9 days or No SHOW- 100% from the TOTAL

GENERAL TERMS AND CONDITIONS

Unless otherwise stated and agreed, Discovery Destination Management Travel & Tours Co. Ltd. (referred to in this agreement as “We” “Discovery” and “The company”) along with its agents and/or customers (herein referred to as the “client”, “agent” and/or “customer”) agree on the terms and conditions as rendered by Discovery DMC, whether an individual service or multiple-service basis. All products and services offered by the company shall be governed by the Terms and Conditions and booking policy to form a partial or entire service contract, whether written or verbal.

PROPOSALS
Any prices quoted to the client are proposals only. Please note that no reservation has been made yet at this stage.

RATES & VALIDITY
All of the prices quoted by Discovery DMC are quoted net in USD (United States Dollar) at the current exchange rate. All prices are valid according to the dates mentioned in the validity of our programs. Discovery DMC warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance or invoice. However, a very strong and continuous increase in demand may lead to price increases of most suppliers and services for several months. This concerns the accommodation but also transport (air, land, rail and boats), restaurants, guides, entrance fees and taxes visits. These increases may occur without notice, effective immediately. We reserve the right to adjust rates or prices should costs from suppliers increase due to inflation, currency depreciation and fuel surcharges or any other events that are outside of our company’s control. A surcharge might apply for peak season dates (New Year Festivals, Christmas and other public holidays etc.). Please contact us for further details in terms of specific dates.

DEPOSIT
Due to the increasing demand and shortage of supply during peak months most hotels and other local suppliers request deposits upon confirmation of the tour to guarantee the booked services. These deposits are non-refundable and supersede our cancellation policy. Therefore, a non-refundable deposit of 30% of your total trip cost including domestic air travel is required from the client to secure the booking and is due upon confirmation of the tour. The balance will need to be paid at least 60 days before the departure date. If the full amount has not been received by this time, we reserve the right to cancel all bookings. Bookings made within 60 days of the departure date must be paid for in full at the time of booking.

PAYMENT METHOD
Unless otherwise agreed by Discovery DMC, client’s payment shall be executed by bank transfer, to the Discovery DMC’s or Discovery DMC’s bank accounts clearly noted in all the invoices. Every party shall take care of the bank transfer fees occurring with its according bank. 

CANCELLATION POLICY:

• Cancellation more than 65 days prior to arrival: No cancellation fee. Deposit will be forfeited.
• Cancellation between 64th & 45th day prior to arrival: 15% of the total tour price & deposit will be forfeited.
• Cancellation between the 44th & 31st day prior to arrival: 25% of the total tour price & deposit will be forfeited.
• Cancellation between the 30th & 23rd day prior to arrival: 75% of the total tour price will be charged
• Cancellation between the 22nd & 16th day prior to arrival: 90% of the total tour price will be charged
• Cancellation less than 15 days prior to arrival: 100% of the total tour price will be charged. No refunds.
• No show: 100% of the total tour price will be charged. No refunds.
• In case the tour participant shortens or interrupts the tour on his own account there will be no reimbursements.
• The cancellation fees could be reimbursed by the insurance company if you are insured in the event of justified cancellation (especially illness, accident, death, etc.).
• If Discovery DMC is forced to cancel the departure due to unforeseeable reasons, the participants will be fully reimbursed without intention to claim for any indemnities.

SPECIAL CONDITIONS
Discovery DMC reserves the right to change these cancellation conditions depending on airlines, hotels and cruises’ cancellation policies. We will inform you in writing in case the above conditions need to be modified.

LIABILITY
Discovery DMC strives to undertake everything reasonably possible to provide the best service to its clients. It must be noted that Discovery DMC serves as an intermediary and/or agent for airlines, hotels, transport operators and various regional tourism services suppliers that make up a tour package. The company will not be held liable for any loss, damage or additional expense that the client may experience. Additional expenses or loss relating to delay, accidents, natural disasters, political unrest are the responsibility solely of the client. By participating any tour with Discovery DMC, the client accepts that programs, services, prices and conditions are current at the time of printing and therefore subject to change without any prior notice.

Participation in any tour offered by the company implies that the client has agreed to all terms and conditions as set out in this document. Discovery DMC shall not be liable for any damage caused whatsoever to the client by the failure to perform the contract or to alter the terms of the contract where failure and improper performance is not the fault of Discovery DMC due to the following reasons:

• the failure in the performance of the contract is attributable to the client; or

• the failure is attributable to a third party that is not associated with the provision of the products or services contracted for and are unforeseeable or unavoidable; or the failure is due to Major Force.

CLAIMS
Any disputes, litigation and claims regarding the services between the client and Discovery DMC shall be settled first and foremost by the way of negotiation and through mutual understanding between the two parties. If such practices fail, any disputes, claims or litigation will be settled by local arbitration in the Union of Myanmar. All claims must be submitted in writing within 30 days following the completion of services offered by Discovery DMC. The client accepts full and unconditional acceptance of the Terms and Conditions outlined in this agreement by participating on any tour with Discovery DMC.

COMPLAINTS
If the client wishes to submit a complaint in-regards to a holiday or tour, the first step is to bring the matter forward with their representative or guide at the site. Notwithstanding this, the client can notify the company within 30 days upon returning to his/her port of departure and submit a complaint to Discovery DMC in writing. Any complaint received after 30 days will not be dealt with. 

ALTERNATION TO ITINERARIES
Itineraries and tours featured on our website and publications and operated by the company are a recommended as a suggestion only. Although it is unlikely that changes will be made to travel plans of a tour, due to unforeseen circumstances, Discovery DMC reserves the right to alter or change a travel itinerary at any time. Most changes made by the company are minor, and the company will endeavour to inform the client at the earliest possible time. If a major change is necessary, alternate travel arrangements will be sent to the client’s last known address, detailing the proposed changes. If changes to an itinerary are known prior to the date of departure, the client will have the choice:

1. Accepting the proposed changes
2. Taking another choice of tour with Discovery DMC (of equal or lesser value)
3. Cancelling the tour and receiving a refund. Non-refundable deposits paid cannot be reimbursed.

For changes to travel itineraries after departure, the company reserves the right to alter or change travel plans without payment of compensation or a refund if it is in the client’s best interest to do so. Compensation, full or partial refund will not be offered if the company is forced to cancel any tour due to major force (such as war, civil strife, political unrest, industrial dispute, terrorist activity, natural disaster, epidemics and disease outbreaks, fire, adverse weather and/or material or external circumstances beyond the company’s control).

SPECIAL REQUESTS
Clients with special requests, (e.g. non-smoking room, etc) should contact Discovery DMC in writing at the time of booking. The company will aim to fulfil all reasonable requests, but special requests cannot be guaranteed and do not form part of the contract. Discovery DMC will not be held liable for failing to comply with any special requests.

HOTEL RATING SYSTEM
Each of our countries tourism rating systems vary and is based on a different set of standards and regulations from most travel associations. Therefore we have provided our ratings as well which we feel are more in-line with international systems.

MEALS
In most instances, Breakfast (B) is served in hotels in the main cities. Some of the hotels or guesthouses may not provide breakfast, and therefore a meal will be provided in local restaurants. If Full or Half board is referred to in the tour price, lunch (L) and/or dinner (D) will be offered in either hotels or appropriate local restaurants. Please note that evening restaurant transfers are subject to an overtime surcharge unless the dinner is included in the confirmed itinerary.  

FLIGHT CANCELLATION & DELAYS
Discovery DMC takes no responsibility for travel arrangements as a result of flight cancelation, delay or postponement for any reason. In such an event, the company will always try to assist as much as possible.

TERMINATION OF THE CONTRACT
Discovery DMC reserves the right to end, cancel or terminate the contract if the client demonstrates a behaviour, manner, conduct and/or action either during or prior to a tour that is likely to cause offence to other clients, endanger the property, well-being or safety and/or benefits of the other clients or of the client himself/herself. In such instances, the client shall be subject to the company’s cancellation policy and the company will take no further liability or association with the client. If the conduct, behaviour and/or action of the client cause any damage to the accommodation where the client is staying, or causes delay or diversion to any form of transportation and/or the Tour, the client agrees to offer full indemnity to Discovery DMC against any claim. These may include legal costs made against the company by or on behalf of any third party.

INSURANCE
Discovery DMC strongly recommends that all clients find a comprehensive travel insurance policy that offers a high level of cover for the full duration of the tour. Travel insurance is advised to cover personal injury, medical expenses, costs associated with repatriation to home country, compensation for loss of luggage, and expenses associated with the cancellation, postponement, or delay of a tour. The client acknowledges that in the event of injury or illness, all doctors’ fees, hospital costs, and repatriation expenses are the responsibility of the client and the company will in no way be responsible or liable for the refund of the tour cost. It is the responsibility of the client to ensure they are receiving an adequate level of insurance cover and to read the full terms and conditions of their travel insurance prior to travel.