Jenman African Safaris is one of the leading safari travel operators in Southern Africa, East Africa and Madagascar. We are based in Cape Town, South Africa with operational offices in Tanzania, Botswana, Zimbabwe and Madagascar. We offer small group, scheduled, tailor-made, private guided lodge, adventure and 4x4 safaris. Over 20 years of experience as well as profound knowledge and expertise distinguishes Jenman African Safaris from others. Join us for your African safari of a lifetime!
Grow Africa
Making Your Travels Meaningful:
The Grow Africa Foundation (163-738 NPO) is the responsible tourism initiative started by Jenman African Safaris and Hideaways. The focus of Grow Africa is to make a positive impact on the environment, society and economy in the places we travel to. We do this by instigating and supporting local social and environmental projects.
Your Booking Makes a Difference: With every booking to the value of R10,000 / US$1,000 / EUR1,000 or more a donation of R50 / US$5 / EUR5 will go to the Grow Africa Foundation. Visit the Grow Africa page on www.jenmansafaris.com to find out more about the projects your booking is supporting.
Jenman African Safaris Terms and Conditions
General Information and Booking Conditions
In these Terms & Conditions, the ‘Company’ shall mean Jenman African Safaris cc; a company registered according to the company laws of the Republic of South Africa. The ‘Client’ shall mean the person who has signed a booking form as the Lead Booking Name and each person named in the booking form. The ‘Agent’ shall mean the company, who has signed an Agent’s Contract and is booking a Client to travel with Jenman African Safaris.
1. Contract
There shall be no binding contract between the Company and the Client until the following three conditions are met:
1.1. The Company Booking Form has been signed
1.2. The 30% deposit has been paid
1.3. The booking terms and conditions have been confirmed by the Client
There shall be no binding contract between the Company and the Agent until the following two conditions have been met:
1.4. The Agent Contract has been signed
1.5. The booking terms and conditions have been confirmed by the Agent
1.6. the 30% deposit has been paid. (unless otherwise specified in the Agent’s Contract)
2. Payments
2.1. A deposit of 30% from each Client is required when submitting the application form to confirm a booking, unless otherwise agreed in the Agent Contract.
2.2. The full amount due by the Client to the Company, shall be payable not less than 30 days prior to the date of departure/start of services (unless otherwise specified in the Agent’s Contract). No Client will be permitted to commence any itinerary without payment in full being received by the Company. If the full amount is not received, the Company shall be entitled in its discretion to treat the reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by the Company. Late applicants may join the tour based on accommodation availability.
2.3. Invoices in foreign currencies shall be paid by no later than the date specified on the footer of the original invoice. If payment is not made within this stipulated time period, the Client is obligated to request a new invoice as the due amount is subject to currency fluctuations. If a new invoice is not requested and the currency exchange rate has changed to Jenman African Safaris’ disadvantage, a new invoice will be issued charging the difference to the Client/Agent.
2.4. If the company accepts payment by Credit Card from an Agent or Client, a 4% surcharge will be added for Visa and Master Cards.
3. Cancellations
3.1. Any cancellation of a booking by a Client or Agent, must be in writing and shall only be effective upon its acknowledged receipt by the Company. The date on which the Company receives the correspondence or a company recognized Agent, will determine the cancellation charge, if any.
3.2. Cancellation charges will be incurred as follows:
3.2.1. 46 days or more prior to departure: 10% of the total rate
3.2.2. 21days to 45 days prior to departure: 30% of the total rate
3.2.3. 14 days to 20 days prior to departure: 50% of the total rate
3.2.4. 8 days to 13 days prior to departure 80% of the total rate
3.2.5. less than 8 days prior to departure: 100% of the total rate
3.3. Special cancellation fees may apply for 3rd party bookings
4. Changes and Alterations
4.1. “Force Majeure” means, in relation to the Company, any circumstances beyond the reasonable control of the Company (including, but not limited to, acts of God, explosion, flood, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).
4.2. The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Client, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
4.3. If the Company is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour or safari.
4.4. No refunds are given for circumstances arising beyond the Company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour or safari.
4.5. In the unlikely event of a vehicle breakdown that is beyond the Company’s control and immediate repair, the Company will arrange to have the spare part sent to the current location in the fastest possible time. The Company reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances.
4.6. The company reserves the right to cancel the tour without prior notification and in such an event only agrees to refund all monies already paid and received from the Client.
5. Insurance
5.1Please note that travel and cancellation insurance is mandatory for every guest travelling with Jenman African Safaris. All insurance is solely the responsibility of our guests. Please ensure you arrange your own insurance with protection for the full duration of your journey to cover personal injury, damage and loss of personal items including but not limited to camera equipment and other electronic items, medical expenses, repatriation expenses and loss of luggage, etc. Please speak to your travel agent if you require assistance.
5.2. The carriage and storage of all baggage and personal effects are at all times the Client’s risk and the Company will not accept any liability for any loss or damage of baggage or personal effects.
6. Liability
The Client hereby acknowledges, confirms and records that he/she understands the risk inherent in adventure travel in African destinations and associated activities. The Client is accepted onto the tour and undertakes to do the tour, travel or activity at his/her own risk. The client agrees and concedes that the Company, its representatives and employees shall not be responsible for loss or damage to possessions, or injury or illness to the client or loss of life or consequential damages which might occur from any cause whatsoever, unless directly caused by the Company’s negligence.
