Professional Adventure Outfitters
FROM CLIMBING A MOUNTAIN TO CYCLING FOR DAYS THROUGH THE BUSH MILES FROM ANY SORT OF CIVILISATION. FROM ORGANISING EXTRAORDINARY PARTIES IN UNIMAGINABLE LOCATIONS TO WORKING HARD FOR A GOOD CAUSE. IF YOU ARE THINKING OF ORGANISING A BESPOKE ADVENTURE OR JUST NEED SOMEONE TO TAKE CARE OF THE ADMINISTRATION IN THE BACKGROUND, SUMMITS AFRICA CAN LOOK AFTER YOUR EVERY ADVENTURE NEED.
Masters of working in the shadows but more than comfortable to step into the spotlight, Summits Africa specialises in making your vision work, however austere the environment.
Summits Africa LTD is based in northern Tanzania. We have partners in Uganda, Kenya, Rwanda, Ethiopia and the Democratic Republic of Congo for fulfilling programs across the region.
We are a core team of guides & crew providing white label solutions to the travel industry from porter management all the way up to highly customised total event management solutions.
Our team started working together in 2001, and almost 2 decades on, we’ve grown into independent teams across the region, working to common protocols and the very highest standards in the adventure arena.
PLEASE NOTE THAT WE ARE A BUSINESS TO BUSINESS ORGANISATION.
DIRECT ENQUIRIES WILL BE DIRECTED TO APPROPRIATE REGIONAL SALES REPRESENTATION / TOUR OPERATORS THAT SPECIALISE IN ADVENTURE TRAVEL THAT WE FULFIL.
Itinerary Terms and Conditions
Summits Africa Ltd. Cancellation Policy
Itineraries, holidays and services provided are subject to the "Cancellation Policy” described here. It is imperative that these, along with the “Terms & Conditions” are read carefully and fully understood before booking. Changes to this "Cancellation Policy" can be only be made, in writing.
Cancellation Charges & Refunds
Any cancellation must be made to The Company’s booking office in writing. A telephone call should be made to check that notice of cancellation has been received.
Cancellation charges shall apply as follows: a) 10% of total cost if cancelled 60‐40 days prior to first day of service provision. b) 50% of total cost if cancelled 40‐20 days prior to first day of service provision. c) 100% of total cost if cancelled 20 days or less prior to first day of service provision. d) Note that bookings made through The Company with products owned by &Beyond (or their subsidiary) are liable to be charged cancellation charges (for such proportion of the trip as has been booked with &Beyond) at the rate of 75% if cancelled 60 – 31 days prior to the first day of service provision and 100% thereafter.
Cancellation charges shall apply on a full board rate, plus excursions and any other activities as booked.
Cancellation charges shall be levied on other products booked through The Company in accordance with the terms & conditions of the provider of the other product.
In the event of a “no show”, the booking shall be treated as cancelled and cancellation charges shall apply per 3.2.c above.
In the event of a cancelled booking being reinstated by the client, such shall be subject to space availability and the cancellation fees shall be waived, less a US$200 per person handling fee.
Any request to change or amend a booking once confirmed shall be accommodated if at all possible, subject to space availability.
No refunds shall be given: a) For lost travel time or necessary substitution of facilities, especially by virtue of force majeure. b) for itineraries necessarily amended after departure, especially by virtue of force majeure. c) for circumstances beyond The Company’s control which necessitate alternative arrangements being made to ensure safety and/or further participation or enjoyment. d) if the client does not appear for any accommodation, service or excursion without notifying The Company. e) if the client leaves after the holiday or safari has begun.
Group Bookings: Should one or more pax cancel within a group booking, then the normal schedule of cancellation charges shall apply (see 3.2 above) subject to: Any refund paid to the person/those not able to travel shall be calculated so as not to incur any resulting surcharges for those member/s of the party still travelling (unless The Company is notified, on demand, in writing that such surcharge is acceptable to all remaining travellers in the group). Travel Agent and Trade Bookings: Travel agent and trade‐related bookings, if booked at discount (whatever such discount may be) are subject to a 100% cancellation charge once confirmed. Force Majeure: See below.
Changes/Cancellation by The Company
The Company must unfortunately reserve the right to make changes, where unavoidable, to itineraries, holidays and services both before and after a booking is confirmed.
It is essential to understand that local conditions in Africa are not always predictable and border closures, poor road conditions and other occurrences can and do from time to time cause delays, frustrations and diversions from the planned itinerary. Should such occurrence occur, before or during the holiday, The Company shall do its best to minimise inconvenience but:
In the event of a “significant change”, example: where the destination has been changed, the client shall be advised as soon as possible and, if pre‐departure, given the option ‐ in the case of The Company’s own products ‐ of accepting the changed arrangements (with balance payment due to The Company if more expensive, or refund due to the client if less expensive) or cancelling the booking and receiving a refund of 85% of all payments made at the time of cancellation, subject to a minimum of US$200 per client. (In the case of refunds from third party accommodation or services, these shall be subject to the terms and conditions of the third party service provider)
If a “significant change” occurs during the holiday, The Company shall do its utmost to provide alternative arrangements with balance payment due to The Company if more expensive than the original arrangements, or refund due to the client if less expensive. In the event of these not being acceptable to the client (such acceptance not to be unreasonably withheld) The Company shall refund the balance of monies remaining unused from the portions of the itinerary which pertain to The Company’s own products (less transfers to the departure point) subject to a cancellation fee of US$250 per person. (In the case of refunds from third party accommodation or services, these shall be subject to the terms and conditions of the third party service or accommodation provider but The Company shall do its utmost to obtain suitable refund on the client’s behalf).
The Company has the right to make a “minor change” to an itinerary, holiday or service (for instance where daily scheduling is affected), before or during a holiday without notice.
Accommodation:
If cancellation is unavoidable by The Company (for reason other than client’s failure to pay) then the client shall be given the option of purchasing another itinerary, holiday or service (with any cost difference either to be paid or refunded) or receiving a full refund of all monies paid at the date of cancellation.
Some itineraries, such as set departures, operate subject to a minimum number of bookings. The Company shall not cancel for lack of numbers less than 6 weeks before departure.
Force Majeure:
In the event of a situation/occurrence of Force Majeure (meaning any circumstance beyond The Company’s reasonable control, including [but not limited to] acts of God, explosion, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, requisition, sickness, quarantine, government intervention, weather or other untoward occurrence), The Company shall immediately notify the client of the nature and extent thereof but shall not be in breach of these terms & conditions or liable in any way (by way of delay or non‐performance of any of The Company’s obligations) to the extent that such is due to any force majeure.
In circumstances of force majeure, The Company shall have the right to vary or cancel any itinerary, holiday or service. Refund, if due, shall be at the discretion of The Company although all reasonable endeavour shall be used to reimburse the client wherever possible, less reasonable costs. If, under circumstance of force majeure The Company, after due deliberation, deems the itinerary, holiday or service to be able to proceed then no refund shall be payable.
