As we journey through life, traveling holds a special place in our hearts, offering a chance for enlightenment and rejuvenation.
As your Personal Travel Manager, I am dedicated to helping you achieve just that with your upcoming travels.
My name is Gail Hughes, and I specialize in tailor-made African Safaris, drawing from over 20 years of experience in the travel industry and extensive travels throughout Africa.
Having visited destinations such as Kenya, Tanzania, Zanzibar, Zimbabwe, Zambia, Botswana, and South Africa, I know how to find the perfect safari experience for each client.
Additionally, I am equipped to book travel to any destination worldwide in a timely manner.
With a passion for helping people find their ultimate travel destination, I understand the challenges of finding the right spot that caters to the whole family while providing a diverse range of activities and cultural experiences. I take the time to get to know each client personally, learning about their preferred travel style, budget, and experience they are seeking.
This personalized approach allows me to craft unique holiday packages that offer the best value for each client.
My commitment to client satisfaction doesn't end with the booking process. I offer support and advice throughout the planning stages and even after your return home. So, whether you're looking for a solo retreat or a vacation with loved ones, I am here to help you create unforgettable memories.
Contact me today, and let's start planning your next adventure!
Countries Visited
South Africa, Namibia, Botswana, Zambia, Zimbabwe, Uganda, Rwanda, Kenya, Tanzania, Mauritius
India
Philippines
Bali
Fiji
Cook Islands
Vietnam
Cambodia
Favourite Destinations
Anywhere in Africa
As we journey through life, traveling holds a special place in our hearts, offering a chance for enlightenment and rejuvenation.
As your Personal Travel Manager, I am dedicated to helping you achieve just that with your upcoming travels.
My name is Gail Hughes, and I specialize in tailor-made African Safaris, drawing from over 20 years of experience in the travel industry and extensive travels throughout Africa.
Having visited destinations such as Kenya, Tanzania, Zanzibar, Zimbabwe, Zambia, Botswana, and South Africa, I know how to find the perfect safari experience for each client.
Additionally, I am equipped to book travel to any destination worldwide in a timely manner.
With a passion for helping people find their ultimate travel destination, I understand the challenges of finding the right spot that caters to the whole family while providing a diverse range of activities and cultural experiences. I take the time to get to know each client personally, learning about their preferred travel style, budget, and experience they are seeking.
This personalized approach allows me to craft unique holiday packages that offer the best value for each client.
My commitment to client satisfaction doesn't end with the booking process. I offer support and advice throughout the planning stages and even after your return home. So, whether you're looking for a solo retreat or a vacation with loved ones, I am here to help you create unforgettable memories.
Contact me today, and let's start planning your next adventure!
Gail Hughes - Personal Travel Manager Terms and Conditions
Terms & Conditions
1. Introduction
We offer for sale to you various products and/or services on behalf of our Principals such as airlines, other transport operators, hotel and other accommodation providers, tour operators and other principal suppliers. These are referred to throughout as ‘Principals’.
Our services consist of arranging and co-coordinating the services offered by the Principals. TravelManagers brings about a direct contractual relationship between you, the customer, and each Principal. Subject to these booking conditions TravelManagers will perform our services with reasonable care and skill.
TravelManagers does not guarantee the performance of the services offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In such case your remedy will lie against the Principal.
The brochures (including e-brochures) which we supply to you are the brochures of the Principals and the statements and representations contained in such brochures are not ours but are made by the Principals. We accept no liability for any errors, omissions, inaccuracies or misrepresentations contained in such brochures.
Your travel arrangements will also be subject to the Principals’ terms and conditions including limits on liability and conditions of carriage. You are responsible for reading the Principals’ terms and conditions before paying for your booking or reservation.
Links to a list of our commonly used Principals Terms and Conditions can be found here. Please note that this is not an exhaustive list and you should you wish to sight any other Principals Terms and Conditions then you should contact your Personal Travel Manager.
Subject to the Australian Consumer Law, TravelManagers will not be liable for any loss or damage, injury, delay, inconvenience, or expense caused by a Principal. TravelManagers will not be liable for events beyond its control or the control of the Principals including, without limitation, strikes, accidents, pandemics or outbreaks of infectious diseases, acts of war or terrorism, civil or military disturbances or force majeure (Acts of God).
TravelManagers may receive fees, commissions, gifts or financial incentives from the Principals and other third parties in relation to your travel arrangements.
2. Travel Insurance
We strongly recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you against medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings. The Department of Foreign Affairs & Trade also strongly recommends you take out travel insurance.
Many travel insurance policies exclude claims arising from war, military conflict, civil unrest, terrorism, or travel to or through regions subject to the Department of Foreign Affairs and Trade (DFAT) ‘Do Not Travel’ advisories (see smartraveller.gov.au). It is your responsibility to understand the conditions applicable to your travel insurance coverage.
If your travel arrangements involve group travel or a group event it is your responsibility to ensure you have travel insurance which is suitable for and covers those travel arrangements. You warrant that you have made appropriate enquiries and sought advice on your specific travel insurance requirements.
Please note that some credit card providers will provide the card holder with travel insurance. Where you are paying for all or any part of the services arranged through us by credit card and you intend to use travel insurance provided by the credit card provider you acknowledge that TravelManagers has offered you travel insurance and that you waive any claim against TravelManagers in respect of any loss or damage you may suffer as a result of you failing to take out any or adequate travel insurance.
3. Prices
Prices for travel services, including transportation, hotels and tour packages, are subject to change at any time without prior notice. Such changes may be due to factors beyond our control, including but not limited to changes in supplier costs or currency fluctuations. You may be required to pay any additional amounts resulting from these changes.
4. Payment
If payment is not made by the date advised by TravelManagers, your booking may be cancelled.
Payment may be made using the payment methods advised by your Personal Travel Manager. If you wish to pay by card, please check with your Personal Travel Manager first, as some airfares and package holidays cannot be paid for by card.
In certain circumstances, your card may be charged directly by the Principal. In these instances, you authorise TravelManagers to provide your card details to the Principal for the purpose of processing the authorised payment.
When your card is processed by TravelManagers, you agree not to request a chargeback or reversal where the relevant services have been properly provided. This does not limit any rights you may have under the Australian Consumer Law or the applicable card scheme rules.
Payments may also be made by BPAY or direct deposit to the following TravelManagers bank account:
ANZ
BSB: 012 172
Account: 4967-59407
Cheques must be made payable to TravelManagers Australia Pty Limited.
TravelManagers does not accept cash payments. You must not make payment to any bank account other than the account confirmed by TravelManagers or your Personal Travel Manager.
TravelManagers will not be liable for any loss caused by a third party failing to make a payment to TravelManagers on your behalf for any airfare, reservation or other travel service.
5. Fees and Charges
5.1 Cancellation fees
If you cancel a confirmed reservation or booking the Principal is likely to charge you a cancellation fee. Further, some airline tickets may be non-refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations. Please read the Principal’s special conditions in relation to your travel arrangements.
In addition to any cancellation fee charged by a Principal, if a confirmed reservation or booking is cancelled for any reason (including but not limited to a cancellation as a result of a pandemic or a force majeure event), TravelManagers will retain its commission paid and/or service fee charged in respect of the travel arrangements. You acknowledge that the retention by TravelManagers of the commission and/or service fee is fair remuneration for the work done by TravelManagers in arranging your travel arrangements.
5.2 Changes to bookings or reservations
If you wish to change a confirmed reservation or booking you are likely to incur fees. In some cases, it may not be possible to change a reservation or booking or to cancel or it may be uneconomic for you to do so. You should always check the cost before requesting changes to your travel arrangements. Please read the terms and conditions of the Principals which apply to your travel arrangements.
Unless otherwise stated in your costings and itinerary document in addition to any fee charged by a Principal, TravelManagers will charge you a fee to process an amendment to a confirmed booking or reservation based on the rate of $50.00 per hour plus GST. There is a minimum fee of $25.00 plus GST.
5.3 Refunds
If your travel arrangements are cancelled for any reason (including force majeure) after you have paid, no refund will be available to you until TravelManagers receives the monies from the Principal involved. In most cases, the Principal will charge a cancellation fee and in some instances you may not be able to claim a refund.
TravelManagers is not responsible for any delays by a Principal in processing a refund. You should be aware that airlines may take a significant amount of time to process a refund.
Should the price of an airfare, cruise or tour be reduced after you have made payment your right to a refund (if any) is governed by the terms and conditions which apply to the airfare, cruise or tour as determined by the airline, cruise line or tour operator.
Unless otherwise stated in your costings and itinerary document in addition to any fee charged by a Principal, TravelManagers will charge you a fee to process a refund request based on the rate of $50.00 per hour plus GST. There is a minimum fee of $25.00 plus GST.
TravelManagers earns commissions and/or charges service fees in making your travel arrangements. TravelManagers reserves the right to retain the commissions and service fees that is earned on your booking from any refund should your booking be cancelled for any reason (including for force majeure).
6. Passport and Visa Requirements
Prior to confirming your travel arrangements, you should check your passport is valid for entry to the countries you will visit and establish that it will remain current for the entire period of your travel. Certain countries require that your passport remains valid for a period of up to twelve months after the date upon which you are scheduled to leave such country. You may be denied entry to a country if your passport expires within 12 months. You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to have a visa dependent on whether you are travelling on an Australian or a foreign passport. Some countries (including the USA) require holders of Australian passports to have a visa for entry into their country where the traveller has been sentenced or imprisoned or been convicted of certain types of criminal offences. A visa may be required where a contagious disease or a serious health problem exists. It is the responsibility of each member of the travelling party to ensure that they have a valid passport and the necessary visa/s for the destinations to be visited.
- New entry requirements to the United Kingdom from 25 February 2026
- Australian passport holders travelling to the UK are required to have an electronic travel authorisation (ETA)
- If you are a British or Irish dual citizen you will need to use a valid British or Irish passport or another valid passport containing a Certificate of Entitlement
7. Re-entry Visas for Australia
Re-entry visas will/may be required for travellers leaving Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving Australia.
8. Vaccinations and proof of vaccination
Certain countries and Principals require that travellers be vaccinated against specific infection and/or diseases. TravelManagers strongly recommends that you check with your doctor and the embassies of countries to which you are travelling to with respect to any health requirements.
Whilst your Personal Travel Manager may assist you in navigating travel requirements you are ultimately responsible for all medical and travel-related documentation required by state, federal or international authorities that allow entry or exit into their state, territory, return to Australia or overseas travel from Australia to another country. You should ensure that you have satisfied yourself that you have all the required documents before booking your travel and keep yourself up to date on any changes to these requirements.
9. Checking Travel Arrangements
We have exercised care in putting together the arrangements requested by you in regards to your travel and accommodation. It is important that you check all of the documentation handed to you for your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings. All documents, in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.
9.1 We strongly recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed.
9.2 We strongly recommend that you familiarise yourself with current travel advisories/information from smartraveller.gov.au before you travel.
9.3 Payment of any excess baggage charges is the your sole responsibility.
9.4 Carry on baggage is subject to security rules on the carriage of various items. It is your responsibility to check with the relevant authorities.
10. Responsibility
10.1 TravelManagers accepts no responsibility for any loss, cost or expense that arises or is incurred by you to the extent that it arises or is incurred directly or indirectly as a result of any booking made by you, or on your behalf, independently of TravelManagers.
10.2 Mobility and fitness
Before confirming your travel arrangements, it is your responsibility to inform your Personal Travel Manager of any medical conditions, mobility concerns, or dietary restrictions. While we are committed to fulfilling your needs, you acknowledge that certain suppliers may encounter limitations in service availability.
10.3 Travelling with children
Minimum age requirements may apply to specific travel services, such as cruise travel. Additionally, legal regulations govern the travel of children without one or both parents or legal guardian, with specific guidelines enforced by airlines, cruise lines, and various countries. It is essential you inform your Personal Travel Manager if you are travelling with children. It is your responsibility to ensure you have the necessary permission for the child’s travel and provide the documents to TravelManagers Australia if required. Failure to adhere to these requirements may result in denied boarding or other travel-related consequences.
10.4 Advice for pregnant travellers
If you’re pregnant and planning to travel, it is your responsibility to research your destination before you go. We encourage you to consult your doctor and understand any potential risks that may arise. Airlines and cruise lines have specific rules on when you can travel while pregnant. Please advise your Personal Travel Manager before committing to your travel arrangements about the rules or restrictions that could affect your travel plans.
11. Complaints
TravelManagers endeavours to deliver exceptional quality professional travel services. We are committed to being responsive to the needs and concerns of customers and to resolve your complaint as quickly as possible. Customer feedback is welcomed as it helps us improve our service delivery to you. Full details of our Complaints Handling Policy can be found here.
12. Your rights under Australian Consumer Law
Nothing in these terms and conditions is to be read as excluding, restricting, or modifying your rights under the Australian Consumer Law and other legislation given to consumers in relation to the supply of goods and services.
TravelManagers Australia Pty Ltd – Privacy Policy
TravelManagers Australia Pty Ltd ACN 113 085 626 (“us”, “our” or “we”) respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth) (“Privacy Act”). Your personal information is collected by us for the primary purpose of providing travel services to you.
In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us with your personal information. However, this may affect the services that we can provide to you.
1. Collection of your personal information
The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal travel managers or from third parties.
We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depends on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we (or our personal travel managers) collect personal information such as:
(a) title (gender);
(b) name;
(c) date of birth;
(d) address;
(e) email address;
(f) postcode;
(g) nationality;
(h) credit card or other payment details including billing address;
(i) travel details;
(j) passport number;
(k) dietary requirements;
(l) other information relevant to travel arrangements;
(m) IP address of visitors to our website; and
(n) using cookies to store a user’s name and password on their computer for future visits to our website.
Sensitive information is collected if it is relevant to the provision of travel related services, such as insurance cover. This could include, but is not limited to, health information, religious practices or details of a criminal record that may be relevant to your travel arrangements.
We (or our personal travel managers) may collect your personal information in a variety of ways, including the following methods:
(a) information given directly by you when making a booking either with us directly or with one of our personal travel managers. This information will usually be provided in person during a meeting, online, by facsimile, by writing to us or by telephone;
(b) information you provide on our website, such as to register online for special deals, competitions or to receive our newsletters;
(c) from one of our affiliated companies;
(d) from other travel agents or service providers;
(e) from market research companies;
(f) from third party service providers that collect personal information when providing you with a service and then provide that information to us, such as frequent flyer programs; and
(g) through cookies or our server software.
2. Use of your personal information
We collect your personal information for the primary purpose of providing travel related services, including:
(a) to make bookings with travel service providers, such as airlines, hotels and tours, on your behalf;
(b) to fulfil administrative functions associated with your purchase order, such as billing;
(c) to correspond with you in relation to the travel services you have requested;
(d) to provide you with promotional and marketing materials that may be of interest to you;
(e) using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose, unless you agree otherwise or the use and disclosure is permitted under the Privacy Act.
3. Disclosure of personal information:
Your personal information may be disclosed to third parties in the following circumstances:
(a) to our parent company located in New Zealand;
(b) as required or authorised by law, such as where unlawful activity has been engaged in, or is suspected of being engaged in, as required by law enforcement officials or agencies; and
(c) to travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
When we book travel arrangements for you and collect your personal information we act as agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.
Some of the travel service providers that we disclose your personal information to may be located outside Australia. The overseas travel service providers may not have privacy standards equivalent to the standards imposed in Australia. We do not exercise any control over the privacy practices of overseas recipients. If you do not consent to this you should not disclose your personal information to us.
4. Security of your personal information
Our parent company is located in New Zealand. The personal information that we collect from Australian customers will be stored on our servers in New Zealand and may be accessed by employees of our parent company.
We take reasonable steps to:
(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;
(b) implement physical, electronic and organisation steps to protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;
(d) destroy or de-identify personal information when it is no longer required.
Security measures that we have in place to protect your personal information include the following:
(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees and personal travel managers to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information; and
(d) using secure networks when transmitting electronic data.
To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.
5. Unsubscribing
You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link.
6. Access to, and correction of, your personal information
You are able to access and correct your personal information held by any of our personal travel managers by contacting that personal travel manager directly.
You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.
7. Third party websites
Our website contains links to other websites that are not controlled, operated or maintained by us. We are not responsible for the privacy practices of those websites. Before providing your personal information to such websites, you should read, and ensure that you understand, their privacy policies.
8. Updates to our privacy policy
This privacy policy is subject to change without prior or separate notification. Any changes will be posted to our website.
9. Cookies
We use cookies on our website to improve your experience of using the website and to deliver content that is specific to your interests. A cookie is a small file which is placed on your hard disk and is used by our website to identify you when you visit the website and to store details about your use of the website.
If you do not wish to receive cookies, or prefer to use the website anonymously, you should adjust your internet browser settings accordingly.
10. Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Anonymous website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses this data, visit the Microsoft Privacy Statement.
11. Complaints
If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Australian Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.
12. TravelManagers Australia contact details
TRAVELMANAGERS AUSTRALIA PTY LTD
PO Box 20769
World Square NSW 2002
Consumer Line: (02) 8062 6400
info@travelmanagers.com.au
Attention: Privacy Officer
