Who We Are
Continent Tours is a highly specialized Destination Management Company operating in several West and Central African countries. Established in Ghana in 2006, with fully registered branch locations in West Africa and United States, plus reciprocal and reliable partnerships throughout West Africa and Central Africa, we are strategically positioned to provide Meetings, Incentives and the full range of Destination Management Services throughout West and Central Africa.
With our extensive local destination knowledge, proven expertise and resources, we develop and deliver enjoyable, motivating team incentives, tailored special events and carefully coordinated meetings that exceed the most demanding client requirements. Our destination management services are characterized by the highest ethical standards, administered with professional focus on the little details that pleases our clients.
We maintain a stellar reputation among our customers, our suppliers, our competitors and industry colleagues.
Accessibility and Expertise
Our clients originate from more than 100 countries on 6 continents. We operate with the knowledge that every client is unique and deserves tailored service reflecting their individual requirements.
Our hands-on operations in West Africa combined with our North American exposure allow us to provide personalized destination management service of the highest standards. Continent Tours is your most trusted professional destination management partner in West Africa. We go the extra mile for your clients and ours.
CONTINENT TOURS Terms and Conditions
TERMS & CONDITIONS FOR BOOKINGS AND PAYMENTS AT CONTINENT TOURS
https://continenttours.com/terms/
Payment of deposit and/or payment in full certify that you understand and agree to all terms and conditions.
These terms apply to independent tours. Group tours have separate deposit and cancellation terms, which are tour specific. All payments, deposits and cancellation amounts listed are per person. To confirm a reservation the following deposit and final payment terms must be strictly adhered to and are required at the time of reservation.
TOUR DEPOSIT & FINAL PAYMENT
Deposit due per person is $500 or 25% of total tour cost, whichever is greater. We reserve the right to request additional deposits as required by hotels and suppliers for peak periods such (but not limited to) Christmas, New Year, Easter and other holidays. Final Payments are due 40 days before tour begins. For reservations received within 40 days of commencement of services, the entire amount is to be submitted at the time of confirmation. Reservations received within 30 days of the start of the tour may be subject to a non-refundable rush-booking fee of no less than $50 per person to cover additional expenses incurred to expedite bookings.
CANCELLATION POLICY AND CHANGES
Continent Tours’ cancellation policy is applied as follows:
- Cancellation made 45 days or more prior to the start of the tour will be charged a cancellation fee of 15% of tour cost with a minimum payment of $300 per traveler
- Cancellations made 44 to 30 days to the start of the tour will be charged as cancellation fee of 20% of tour cost with a minimum payment of $375 per traveler
- Cancellations made 29 to 17 days prior to tour start date will be charged cancellation fee of 25% of tour cost with a minimum payment of $675 per traveler.
- Cancellations made 16 days or less prior to tour start date will be charged cancellation fee of 100% of tour cost, No refund.
Trip cancellation insurance is recommended.
- Domestic Flight tickets are non-refundable when alternate (land) arrangements are made.
- No-Shows, late arrivals, voluntary changes or cancellations by travelers of tour days or services during a tour are non-refundable. Cancellation insurance is recommended.
- Prior to the start of the tour, Continent Tours reserve the right to cancel a tour, and will provide a full refund of all payments. Continent Tours has never cancelled a tour but would do so as its sole discretion should traveler’s safety is of concern. Continent Tours is not responsible for expenses incurred by travelers in preparing for a trip which is eventually canceled.
- Once travelers are at the destination in Africa, Continent Tours will provide comparable alternate tour arrangements, if the cancellation of a particular tour is deemed necessary. Should travelers elect not to accept these alternate arrangements, this will constitute voluntary refusal of services, and no refunds will be given. Pro-rata refunds will be made if alternate arrangements are not comparable to the original tour services. Please note: Domestic Flights may be replaced by ground transportation, if the domestic flight schedule renders flights impossible within the constraints of a tour and/or the tour dates; in this case, the missed flights are non-refundable as the ticket price will be used to make alternate land arrangements.
INSURANCE:
Travel Insurance while not mandatory is highly recommended is not included in the tour price
TOUR PRICES:
Continent Tours prices are stated in U.S Dollars (USD) and are subject to change until a tour deposit is received.
Prices do not include international travel to/from Africa, passport fees, entry visa fees, excess baggage charges, airport taxes, immunizations or other medical fees, non –specified meals, alcoholic or other beverages, insurance, tips for tour staff, laundry and other personal expenses.
RESPONSIBILITIES:
It is Continent Tours’ responsibility to provide the services with each tour itinerary. Continent Tours includes this information with every price quote.
All lodging is double occupancy, bed & breakfast; including private baths. Comparable hotel substitutes will be provided if planned accommodations are not available. For single occupancy, a single supplement will be applied. Day rooms are not included unless specified or requested for. Hotel check-in and check-out are 2:00pm (1400 hours) and 12noon (1200 hours) respectively.
Continent Tours reserves the right to make itinerary modifications or to change hotels or other tour components, if these are deemed necessary or advisable for the continuation of the tour, for safety and security reasons, or to prevent delays that would be detrimental to the tour or its members. Continent Tours is not responsible for delays or consequences of any delays due to circumstances beyond Continent Tours’ control.
Continent Tours will make every effort to provide alternate and comparable services if changes are made.
All luggage should have sturdy identification tags and should always be locked. Continent Tours personnel will assist travelers with lost luggage formalities at the airport. Continent Tours will also make every effort to forward lost luggage to its owner during the tour; any costs incurred in forwarding luggage are responsibility of the traveler. Please note: baggage limits on domestic flights vary but are usually limited to one item of 10kg (22 pounds) and one carry-on bag.
Additional services required as a result of international flight schedule changes, illness or emergencies re the responsibility of the traveler. Continent Tours personnel will do endeavor to assist travelers who may need to make new flight arrangements. This is done as a courtesy and implies no responsibility on the part of Continent Tours to find or make new arrangements. The cost or penalties for any such arrangements are the sole responsibility of the traveler.
Continent Tours guide has the ultimate recourse of removing a traveler from a tour at any time, if that person’s continued presence is deemed harmful to him/herself or others, or if it adversely affects the quality of the tour and/or the enjoyment of the group. A pro-rata refund will be made for missed activities, contingent upon refunds provided by suppliers.
Travelers must procure their own passport, entry visa(s) and health documents.
Travelers agree to comply with local laws and regulations and to respect cultural practices observed during the tour. Travelers understand that living conditions and practices in West Africa and Central Africa may not be the same as in their home countries.
Travelers are expected to be on time for all tour activities; there are no refunds for missed activities. If travelers miss any flights or other schedule departures, the responsibility and the cost of rejoining the tour will be theirs.
Travelers with special needs or disabilities must inform Continent Tours at the time of booking; failure to disclose in advance any physical or other restrictions, or the need for special accommodations, will make it impossible to meet those needs. When informed, Continent Tours will make every effort to accommodate travelers and will inform travelers of local conditions they will likely encounter.
For their own safety as well as for the smooth operation of their tour, travelers are expected to follow their Tour Leader/Guide’s requests and instructions; any problems encountered during the tour should be brought to the guide’s attention immediately, so that the guide may remedy the situation. If the guide is unable to do so, or you are not satisfied with the remedy, contact Continent Tours office and report the problem.
Tips and gratuities, while not mandatory are accepted as recognition of quality service by guides, drivers, restaurants personnel and others. These tips and gratuities are not covered by tour fees and are entirely at your discretion. Tips for luggage porters are the responsibility of Continent Tours’ guide.
SECURITY AND SAFETY
Travelers’ safety and security is Continent Tours’ first priority. We don’t conduct tours to dangerous areas and we always work with local personnel, who are fully cognizant of local security conditions. In order to avoid driver fatigue and accidents, we avoid driving at night.
Travelers are expected to exercise caution with their person and belongings in public areas. Travelers are expected to keep their valuables at hand at all times and to keep their luggage locked. Continent Tours is not responsible for articles forgotten in hotel rooms, restaurants, etc.
GENERAL DISCLAIMER:
The participant recognizes that Continent Tours is not responsible for circumstances beyond its control, including, without limitations, acts of God, explosion, tempest, fire, accident, war, threats, sabotage, sickness, insurrection, government intervention, weather conditions, quarantine, civil disturbances, or armed conflict. Continent Tours will use its best efforts to reschedule or alter tours affected by any of the foregoing, but is not under any obligation to refund any portion of the cost of the tour or to reimburse the participant in any way, even if forced to cancel the trip as a result. Continent Tours will, where possible, make refunds after deducting a reasonable amount to cover actual and potential costs. In the event that Continent Tours investigates the prevailing situation, and decided as its sole discretion that the tour can go forward, but the participant elects to cancel, then no refund will be payable and the provisions regarding payment and cancellation will apply. These provisions also apply to delays and cancellations involving carriage by land, sea and air, including those involving travel to and from the destination. The participant understands that such delays are beyond Continent Tours’ control and that the participant must look to the terms and conditions by the carrier and international conventions for any remedy or relief.
