Gondwana Travel Centre DMC is a Southern African inbound Destination Management Company, based in Windhoek, Namibia.
As a Destination Management Company, we provide first-rate flexible service in a professional and personalised manner, adding real value.
We also offer the following:
Extensive knowledge - Personalised service - Reputation for excellence - High quality customer care - Tailored programmes - All types of travel - Detailed information - Expert travel consulting
Services we provide:
Accommodation & Transport Bookings - Itinerary Planning - Quotations & Preparations - Ground Handling - Invoicing & Administration - Vouchers & Documentation - Meet & Assist Services - 24/7 Emergency Support
Our expertise covers the length and breadth of Southern Africa - allowing you to travel Namibia, Botswana, South Africa, Zambia and Zimbabwe.
Gondwana Travel Centre DMC Terms and Conditions
PRODUCT-/SERVICE SPECIFIC TERMS AND CONDITIONS –
GONDWANA TRAVEL CENTRE - DESTINATION MANAGEMENT COMPANY (“DMC”)
(which incorporates the General Terms and Conditions of Gondwana herein)
- Booking Payments and Conditions
Bookings will only be confirmed upon payment of a non-refundable deposit, this deposit is calculated as 25% of the quoted price.
All rates calculated inclusive of VAT.
The balance of payment is due and payable no later than 60 days prior to travel. All bookings made and confirmed within 31 days of date of arrival are due and payable within 72 hours of booking.
Gondwana Travel Centre DMC reserves the right to cancel any bookings where payment has not been made on the due date and to claim any damages resulting from the client/supplier’s breach.
Payments for all tours invoiced in Namibian Dollars are to be made free of commission and bank charges (for the transferors/clients account) and without deduction or set-off in the currency that the quotation was accepted.
In an effort to allow you to make payments as effectively and easily as possible we offer these payment options;
Online Credit Card Payment: When payment is due your consultant will send you an email with a link to an online invoice – here you enter your card details and the payment is processed.
Bank Deposit / EFT: You will be provided with our Namibian bank account details and can then make a payment directly into our account. Please note that international transfers can be slow, so this is not suitable for last minute bookings, and exchange rate fluctuations & bank charges often result in unexpected expenses and top up payments being required before traveling.
Current prices and services are detailed on the rates provided and are quoted in Namibian Dollars unless otherwise provided.
Gondwana Travel Centre DMC reserves the right to amend quotations with any unforeseen increases in supplier tariffs, taxes or other government levies, fuel prices and any other applicable taxes beyond the control of Gondwana Travel Centre DMC.
Gondwana Travel Centre DMC further reserves the right to charge interest a tempore morae to the client on any overdue account at the prime bank overdraft rate as charged by Gondwana Travel Centre DMC’ bankers to its corporate customers from time to time.
- Cancellation Policy
Cancellations will only be effective upon written acknowledgement from the Gondwana Travel Centre DMC that notice of cancellation has been received.
It may happen that certain suppliers apply more stringent cancellation policies or deposit requirements. The client is ultimately liable to pay such higher deposit and/or cancellation fee levied by a supplier on their booking, notwithstanding the below. The following cancellation fees (as a percentage of the fully quoted price) are applicable to any cancelled travel:
Notice from date of travel
Cancellation fee
Individuals and Groups
More than 45 days
25%
Groups
Less than 45 days
100%
Individuals
30 - 44 days
14 - 29 days
Less than 14 days
No show
50%
75%
100%
100%
Failure on the part of the client to comply with the terms and conditions set out herein shall entitle Gondwana Travel Centre DMC in its sole discretion and regardless of reservations and payments already received, to cancel or refuse to accept the client’s booking.
- Vehicle Rental
We only take payment for the rental amount. When collecting your rental, you may be required to pay additional fees. Such fees are dependent on the type of vehicle rented, but may include contract fees, over border fees & costs for additional drivers.
You may also be liable for an excess (or deductible) on your vehicle. This is the amount you will pay in the event of damage or theft of the vehicle. The exact excess amount is dependant on the type of vehicle and waivers you purchase. Excess' will generally be authorised on the renter’s credit card at the time of rental.
The terms and conditions for each vehicle rented will be included in the information pack issued to you at time of booking. Please familiarize yourself with these as they will become applicable to you in addition to these terms and conditions.
Note: Single vehicle accident is often deemed as negligent resulting in the renter becoming liable for the costs of all damage irrespective of the excess conditions.
- Routes
Gondwana Travel Centre DMC reserves the right to alter or substitute routes, refreshments, meals, accommodations, itineraries, tours, services, vehicles and/or other arrangements should conditions necessitate. Gondwana Travel Centre DMC will offer substitutes of equal value and will inform the client of any known changes before departure.
Accommodation is as specified in the itinerary or brochure and is based on two people sharing a twin bedded or double room. The use of specific accommodation is subject to availability.
One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed. Luggage should be clearly marked.
- Smoking Policy
In accordance with international practice and as a courtesy to non-smoking passengers, the traveller’s co-operation is required in implementing a policy of prohibiting smoking on vehicles. At no time and under no circumstance is smoking permitted on vehicles. The guide or driver will ensure that sufficient comfort stops are made to enable travellers to smoke outside.
- Children Policy
Children 12 years and older will be charged the full adult per person rate on all services provided.
Children under the age of 12 years are not accepted for scheduled tours. Please ask our sales consultants for alternatives or to book the tour on a private basis.
- No Waiver & Jurisdiction
No indulgence which Gondwana Travel Centre DMC may grant to any party shall constitute a waiver of any of the rights of Gondwana Travel Centre DMC who shall not thereby be precluded from exercising any rights against the client and or the traveller which may have arisen in the past or which might arise in the future.
Any claim or dispute which may arise between the client and Gondwana Travel Centre DMC or any travellers and Gondwana Travel Centre DMC including any claim for loss or damage due to injury to person or property shall be resolved by arbitration in accordance with the laws of the Republic of Namibia.
In all matters where it is or may be necessary to have recourse to the courts, the courts of the Republic of Namibia has sole jurisdiction to the exclusion of the courts of any other country and the law of the Republic of Namibia shall prevail.
- Rights Reserved
We reserve the right to amend or alter these terms and conditions at any time without prior notice.
GONDWANA GENERAL TERMS AND CONDITIONS
Travel Insurance
All clients of Gondwana (includes Gondwana Travel Centre, Gondwana DMC, Namibia2Go) are strongly advised to ensure that they are adequately covered for unforeseen incidents including but not limited to personal accident, medical and emergency travel expenses, loss/theft, personal liability, cancellation and curtailment cover, etc.
Cross-Border Travel, Visas and Passports
It is the responsibility of the client to ensure that any and all documentation required for entry into and exit from Namibia and any other relevant destinations are valid and in place.
This includes but is not limited to passports, visas and any health certificates that may be required.
Some neighboring countries do also require visas, vehicle insurance, road-use taxes and other regulatory fees to be paid in US Dollar (USD). Please ensure that you have adequate funds available for this purpose during your trip.
Our consultants are able to advise you on some of these requirements, however Gondwana does not accept liability for any losses or damage arising as a result of your reliance on this information.
The client remains solely responsible for obtaining the relevant and updated information in this regard.
Dietary Requirements
Most dietary requirements can be catered for. It is advised that the client communicates any such specific dietary requirements at the time of booking or as soon as possible thereafter in order to ensure these can be met.
The vast landscapes and remote destinations of Namibia not only offer the traveller much to admire but do also present a challenge in procuring special dietary needs at short notice. For this reason, food orders are made well in advance.
Booking Confirmation
It remains the responsibility of the client to ensure that the information presented on the booking confirmation is correct/valid and to notify Gondwana or the relevant agent/operator of any errors or changes in booking details.
Cancellation Policy (General)
Cancellation policies may vary across Gondwana based on the specific nature of the product/service offered. It may happen that certain suppliers apply more stringent cancellation policies or deposit requirements. This information will generally be provided by the booking consultant and clients are advised to familiarize themselves with the cancellation policy applicable to the specific product/services booked. The client is ultimately liable to pay such higher deposit and/or cancellation fee levied by a supplier on their booking.
Fluctuations in Exchange Rate
Please take note that our trading currency is the Namibian Dollar (NAD). The client bears the liability for any fluctuations in the exchange rate and should this result in a shortfall on the deposit or a shortfall in the balance of the quoted products/services, the client will be required to make payment of such shortfall.
Refunds
Refunds are processed and paid in our trading currency. Any fluctuations in the exchange rate or bank charges levied on the refund payment will be at the client’s sole risk and liability.
Please note further that the Bank of Namibia requires certain documents to be presented to their satisfaction before a foreign account refund can be processed and paid. Unfortunately we have little control over this process other than ensuring, with your cooperation that these requirements are met for this process.
Terms and Conditions Specific to Product/Service Booked
Please note that these General Terms and Conditions shall be read together/in conjunction with each the Product-/Service Specific Terms and Conditions related to a product/service booked for the purposes of the bookings made by the client using our products or services.
Certain Product-/Service Specific Terms and Conditions can however not be applied to another product/service to which it does not relate. (i.e., Namibia2Go specific terms and conditions cannot be applied to Gondwana Collection products)
Where suppliers are used to provide a specific product/service, the terms of use of that supplier shall be communicated to the client and shall apply as necessary to the relevant booking transaction in question.
Data Protection and Information Sharing
Our position on the usage and protection of client information and data can be accessed here:
https://bit.ly/namibia2go-gdrp
Rights Reserved
Gondwana reserves the right to amend or alter these terms and conditions at any time without prior notice.
