Mountain Elephant Safaris provides individual and group travel to both leisure clients. Services and products provided by Mountain Elephant Safaris will include pre-arranged tours, custom packages according to client’s specifications, travel consultation, and making reservations for lodging among other related services. Mountain Elephant Safaris seeks to differentiate itself as the premier adventure travel company in the Namibia for the whole Southern African destinations.
MOUNTAIN ELEPHANT SAFARIS Terms and Conditions
BOOKING TERMS & CONDITIONS
Dear Esteem customer
It is vital that read Mountain Elephant’s booking terms & conditions before making a booking.
DEPOSIT
The price quoted for your tour is subject to change until deposit is made to book and secure it. A completed booking form and non-refundable deposit of 30% of the quoted itinerary price is required to secure your safari / tour.
Please note your arrangements are not confirmed until the above are received. If the booking is made within 60 days of departure, 100% of the price is payable immediately.
FINAL BALANCE
The final balance payment is due 60 days prior to departure.
PAYMENT METHODS
Payments can be via by direct transfer (eft), debit or credit card. Please note we accept Visa, Mastercard and American Express.
Credit card merchant fee is applicable, kindly liaise with your local bank to confirm the fees payable.
Please quote the tour / safari reference number when making the payment.
AMENDMENT FEES
Penalty fee of $150 or more per person per change plus any further cost we incur will be charged for any revision or alteration made to a reservation on each occasion after the booking is confirmed unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made, so you should contact Mountain Elephant Safaris as soon as possible. Amendments will be made at our discretion and may not always be possible.
TRAVEL DOCUMENTATION
It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for the travel are obtained and in order.
CANCELLATION
Should you wish to cancel, you must provide written notice.
Cancellation is subject to the following fees dependent on when written notice of cancellation is received by Mountain Elephant Safaris.
61 days or more before travel: 30% deposit
60 days or less before travel: 100% of price payable
You acknowledge and agree that, if Mountain Elephant Safaris incurs any fee, levy or charge greater than the cancellation fee as a result of any policy of any supplier because of your request to cancel the booking, you will indemnify Mountain Elephant Safaris for that amount.
CONSUMER CLAIMS
Mountain Elephant Safaris undertakings to have all of your arrangements running smoothly. Occasionally, problems can occur while you are away, in which case it is essential and most practical to try and resolve it locally with the provider of the service. We provide all contact information of providers and have a 24/7 hotline / emergency service to assist. If you are unhappy with your accommodation please inform duty managers so the situation can be rectified on the spot. If you make no attempt to address the issue as it arises, any claim to compensation, if any may be reduced or denied. If you have an unresolved complaint this should be put to Mountain Elephant Safaris in writing detailing the issue and the efforts that were made with the local operator to resolve the issue. Please send this and any supporting documentation within 30 days of the date of the service. No claim made after this period will be considered.
YOUR OBLIGATIONS
You are also obligated to:
Follow the directions of the tour guides at all times to ensure your safety;
Ensure that your passport is valid and does not expire within 6 months from after the last travel date;
Obtain comprehensive travel insurance;
Obtain visas, travel permits, health certificates and other documentation required for the tour;
Behave in a manner that is acceptable and not offensive to other passengers and crew. You may be excluded from the tour at the discretion of us or the service provider;
comply with the reasonable instructions while on tour;
Not interfere with fellow passengers’ enjoyment of the tour;
Be respectful to fellow passengers, crew and locals;
Not engage in illegal or undesirable behaviour that is dangerous to yourself and others;
Consult your doctor or travel medical specialists in your home state before travel regarding any inoculations, medications and other health precautions that should be taken in relation to travel within the regions comprising your tour;
and abide by the laws regardless of what country you are in. If you do not comply with the above we can withdraw you from the tour and at your own expense you must make other arrangements and we are not liable for any loss, cost or damage you may suffer or incur.
TRAVEL AND ACCOMMODATION
Mountain Elephant is not itself a service provider, carrier or hotelier nor do we own aircraft, hotels or transfer vehicles. The flights, transfers and other travel and hotel accommodation comprised in your holiday are provided by reputable service providers, carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual service provider, airlines, transfer operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider.
TRAVEL INSURANCE
You are required to have adequate insurance cover for the duration of your travel. Mountain Elephant Safaris cannot in any way be made liable for any additional cost incurred by you on any tour or travel itinerary.
HEALTH REQUIREMENTS
You are required to familiarize yourself with any health requirements specific to the countries you will be visiting. Any pre-existing health conditions must be discussed with your doctor who can confirm your suitability to Africa travel.
If you or any member of your party has any medical conditions, dietary requirement/food allergy, or disability, which may affect you while travelling, you must provide Mountain Elephant Safaris with this detail in the booking form due at time of confirmation. You must also promptly advise us if there are any changes to your health that may affect your holiday after your booking has been confirmed. Mountain Elephant Safaris will not be liable to refund any part of the price of the travel paid by you, or on your behalf, which you have not used due to medical reasons. You will be responsible for making alternative arrangements to accommodate any medical or dietary condition. The information provided does not, under any circumstances, make Mountain Elephant Safaris liable if your condition exacerbates or affects your ability to participate in any portion of the travel. Your medical and dietary information is collected so that we may process your booking. Your medical and dietary information will be provided to our suppliers and partners for the sole purpose of endeavoring to accommodate your requirements and condition where possible.
TIPPING
Local tipping is customary in Africa and Mountain Elephant Safaris is not responsible for this portion of travel. We provide a tipping guide and can suggest appropriate amounts upon request.
SHOPPING
Mountain Elephant and its staff and employees are not responsible nor qualified to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets you visit and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion.
Full booking terms & conditions are provided to guests during the booking process. Any questions please do contact us at bookings@mountainelephantsafaris.com or +264853065097 or +264857089861
