Satori Africa is a bespoke travel and tour company, personally curating unique itineraries throughout Africa along with other exciting global destinations. We are passionate about our destinations and its people, food and wine and the memories it helps create, wellness and the beauty of travel.
Satori Africa Terms and Conditions
1. Introduction
These Terms & Conditions govern all bookings made with Satori Africa ('the Company' 'we' 'our' 'us').By booking a trip with us, you ('the Client' 'you' 'your') agree to these Terms & Conditions.
Please note that Routes Rediscovered is an operating arm of Satori Africa and falls under the same general terms and conditions unless otherwise specified.
2. Definitions
For clarity, the following terms shall have the meanings assigned to them:
- 'Client' refers to the individual(s) booking a trip with the Company.
- 'Company' refers to Satori Africa and its operating arms, including Routes Rediscovered.
- 'Supplier' refers to third-party providers including but not limited to lodges, airlines, and activity operators.
- 'Force Majeure' refers to circumstances beyond the control of the Company, such as natural disasters, strikes, or
pandemics.
3. Bookings & Reservations
A booking is confirmed only when we receive a completed booking form and a deposit (see Section 4). All services are subject to availability at the time of booking. Special requests (e.g., dietary needs, room types) will be noted but cannot be guaranteed.
4. Payments
A 30% deposit of the total trip cost is required to secure your booking. Certain items such as flights or permits may require 100% upfront payment. The balance must be paid no later than 60 days before the start date of the trip. If the balance is not received by the due date, the Company reserves the right to treat the booking as cancelled. Payments may be made in USD/ZAR/GBP/EUR via bank transfer, credit card, or other agreed methods.
5. Cancellations by the Client
All cancellations must be received in writing. Cancellation charges apply as follows:
- 90 days +: 20%
- 46 - 89 days: 50%
- 0 - 45 days: 100%
We strongly recommend travel insurance to cover cancellations. In all circumstances we will work closely with our suppliers to mitigate cancellation fees or negotiate postponements where possible. Some fees such as banking and forex charges are outside our control and will be borne by the client. Air tickets and trekking permits may carry stricter cancellation terms.
6. Cancellations by the Company
We reserve the right to cancel a trip due to unforeseen circumstances (e.g., safety concerns, insufficient participants). In such cases, we will offer an alternative trip of equal value or a full refund (excluding non-refundable third-party costs). We are not liable for additional expenses incurred by the client (e.g., international flights, visas).
7. Travel Insurance
Comprehensive travel insurance (including medical evacuation, cancellation, and curtailment) is mandatory for all clients. Proof of insurance may be requested prior to departure.
8. Client Responsibilities
Clients are responsible for ensuring they have valid passports, visas, vaccinations, and other travel documents. Clients must disclose any medical conditions or special needs before booking. The Company reserves the right to decline participation if a client’s health or behavior poses risks to themselves or others.
9. Liability
The Company acts only as an agent for third-party suppliers such as hotels, airlines, and activity operators. We are not liable for any loss, damage, delay, or injury caused by third parties. Participation in safaris and wilderness activities carries inherent risks which the Client accepts by booking. To the maximum extent permitted by law, the Company is not liable for any injury, illness, loss, or expense during the trip.
10. Alterations to Itineraries
While every effort is made to operate as described, the Company reserves the right to make changes due to weather, safety, logistics, or circumstances beyond our control. Any extra costs resulting from such changes are the Client’s responsibility.
11. Force Majeure
The Company cannot accept liability or pay compensation for cancellations, delays, or changes due to events beyond our control, including war, natural disasters, pandemics, or government restrictions.
12. Complaints
Complaints should be reported immediately to the guide or Company representative so that we may attempt to resolve the issue. If unresolved, a written complaint must be submitted within 14 days of trip completion.
13. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.
14. Exchange Rates
We will endeavour to absorb minor fluctuations in exchange rates. However, in the event of significant changes, balances may be adjusted up or down accordingly. This will be communicated prior to final payment.
15. Un-utilized Services
No refunds will be given for services voluntarily not used, including missed transfers, early departures, or unused
accommodation/meals.
16. Supplier Terms
Certain suppliers may have specific terms which take precedence over these Terms & Conditions. Clients are deemed to have accepted such terms upon booking.
17. Health & Safety
Clients must comply with safety instructions issued by guides, lodges, and activity providers. The Company is not liable for incidents arising from non-compliance.
18. Luggage & Belongings
Clients are responsible for their personal belongings. The Company accepts no liability for loss, theft, or damage to luggage or valuables.
19. Photography & Marketing Use
With the Client’s consent, photographs or video footage taken during trips may be used in Satori Africa’s marketing material.
20. Data Protection
All personal information provided will be handled in accordance with applicable data protection laws (POPIA / GDPR). Information will only be used for booking and operational purposes.
21. Indemnity
Clients indemnify the Company against claims, damages, or losses arising from negligence, non-compliance with travel requirements, or unlawful conduct during the trip.
22. Third-Party Activities & Excursions
Optional activities booked directly with third-party providers during travel are undertaken entirely at the Client’s risk. The Company bears no responsibility for such services.
By making payment, you acknowledge and agree to these Terms & Conditions. We endeavour to remain flexible and fair in all our dealings and strongly recommend purchasing travel insurance upon booking confirmation.
