Rates are quoted in South African Rand (ZAR) and include VAT.

Rates are reviewed quarterly and are subject to change.

PROVISIONAL: 

Held for 14 days, after which time the booking agent is required to release or confirm. A 20% refundable deposit is required to confirm the booking.  

CONFIRMED:

Once confirmed with a 20% deposit, the booking is held with status of ‘CONFIRMED WITH REFUNDABLE DEPOSIT’ until any of the following becomes true:  

•The booking is cancelled in writing by the agent.•Another request is received with overlapping dates. At such a time, the 20% refundable deposit must be converted to a 20% non-refundable deposit. At this stage, the booking status changes to ‘CONFIRMED WITH COMMITMENT’. In such an event, RETURN Africa will contact the client and give them the option to either confirm with the non-refundable commitment fee or reschedule their dates, or, failing that, to release the booking. 

FINAL PAYMENT: 

•Any outstanding balance on the total reservation value shall be required to be settled 60 days prior to arrival.•Failure to pay the balance within this period will incur a late payment penalty calculated as 3% of the booking total compounded every week the payment is outstanding.•The amount stated on the invoice needs to be received by RETURN Africa in full prior to the guests’ arrival. All bank/credit card charges are to be settled and recovered by the client.  •Payments must be made in ZAR. Extras can be paid for at the property by cash, Visa or MasterCard.

•

CANCELLATIONS:

Cancellations must be received and acknowledged by RETURN Africa in writing.

Cancellations of bookings for which no “commitment fee” has been paid will carry no cancellation fees.

Cancellations of bookings (for any reason other than a WHO pandemic advisory that directly impacts the booking) for which a commitment fee or full payment has been received will incur the following cancellation fees if cancelled between confirmation and 61 days prior to arrival, the 20% commitment fee is forfeited.

•if cancelled 60 days or less prior to arrival, the full reservation value is forfeited.•all cancelled bookings that qualify for a refund, will be refunded less a 5% handling fee.

Rates are quoted in South African Rand (ZAR) and include VAT.

Rates are reviewed quarterly and are subject to change.

PROVISIONAL: 

Held for 14 days, after which time the booking agent is required to release or confirm. A 20% refundable deposit is required to confirm the booking.  

CONFIRMED:

Once confirmed with a 20% deposit, the booking is held with status of ‘CONFIRMED WITH REFUNDABLE DEPOSIT’ until any of the following becomes true:  

•The booking is cancelled in writing by the agent.•Another request is received with overlapping dates. At such a time, the 20% refundable deposit must be converted to a 20% non-refundable deposit. At this stage, the booking status changes to ‘CONFIRMED WITH COMMITMENT’. In such an event, RETURN Africa will contact the client and give them the option to either confirm with the non-refundable commitment fee or reschedule their dates, or, failing that, to release the booking. 

FINAL PAYMENT: 

•Any outstanding balance on the total reservation value shall be required to be settled 60 days prior to arrival.•Failure to pay the balance within this period will incur a late payment penalty calculated as 3% of the booking total compounded every week the payment is outstanding.•The amount stated on the invoice needs to be received by RETURN Africa in full prior to the guests’ arrival. All bank/credit card charges are to be settled and recovered by the client.  •Payments must be made in ZAR. Extras can be paid for at the property by cash, Visa or MasterCard.

•

CANCELLATIONS:

Cancellations must be received and acknowledged by RETURN Africa in writing.

Cancellations of bookings for which no “commitment fee” has been paid will carry no cancellation fees.

Cancellations of bookings (for any reason other than a WHO pandemic advisory that directly impacts the booking) for which a commitment fee or full payment has been received will incur the following cancellation fees if cancelled between confirmation and 61 days prior to arrival, the 20% commitment fee is forfeited.

•if cancelled 60 days or less prior to arrival, the full reservation value is forfeited.•all cancelled bookings that qualify for a refund, will be refunded less a 5% handling fee.

Rates are quoted in South African Rand (ZAR) and include VAT.

Rates are reviewed quarterly and are subject to change.

PROVISIONAL: 

Held for 14 days, after which time the booking agent is required to release or confirm.

CONFIRMED:

Once confirmed, the booking is held with no deposit on a status of ‘confirmed without commitment fee’, until any of the following becomes true:

•The booking is cancelled in writing by the agent.•Another request is received with overlapping dates. At such a time, a 20% non-refundable commitment fee is required within 72 hours to confirm the booking and prevent RETURN Africa from releasing the space to another booking. At this stage, the booking status changes to ‘confirmed with commitment.’•At 45 days prior to travel when the full payment is due, and the booking is ‘confirmed with full-payment’

FINAL PAYMENT: 

•Due 45 days prior to arrival - 100% of the reservation value is due if no commitment fee was called, or balance of 80% of the total reservation value when a commitment fee has been paid.•Failure to pay the balance within this period will result in a 3% late penalty of the booking total compounded every week the payment is outstanding.•The amount stated on the invoice needs to be received by RETURN Africa in full prior to the guests stay. All bank / credit card charges are to be settled and recovered by the client.  •Payments must be made in ZAR, extras can be paid for at the property by cash, Visa or MasterCard.

•

CANCELLATIONS:

Cancellations must be received and acknowledged by RETURN Africa in writing.

Cancellations of booking for which no “commitment fee” has been paid will carry no cancellation fees.

Cancellations of bookings for which either a commitment fee or full payment has been received for any reason other than a WHO pandemic advisory that impacts the booking the following will cancellation fees will apply:

•if cancelled between confirmation and 60 days prior to arrival, the 20% commitment fee is forfeited.•if cancelled 45 days or less prior to arrival, the full reservation value is forfeited.•all cancelled bookings that qualify for a refund, will be refunded less a 5% handling fee.

 PANDEMIC DISCLAIMER

RETURN Africa will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 45 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to travel (e.g., lockdown, no flights, guest not allowed to board a flight, guest falls ill due to a pandemic and unable to travel).

In the event of a WHO-recognised pandemic directly impacting the ability of RETURN Africa to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g., lockdown in RSA, government restrictions on trade). Any refund is given at the discretion of RETURN Africa management and a 3% handling fee will be charged.

INSURANCE:

All travellers are strongly advised to take out travel insurance cover and emergency medical insurance.

Bookings are bound to the terms and conditions at the time of booking. Bookings confirmed before 1 September 2021 refer to previous rate sheets and terms.

Bookings made before the 1st of September 2021 that postpone, will be subject to the new terms and conditions as well as the new rates.