A warm welcome to Wilderness Bookings Limited (www.WildernessBookings.com), we are a personalised online safari booking and accommodation booking site that has made East Africa its main target.
Due to the complexity of an African Safari, we will be getting in touch with you as soon as you let us know more or less what you are looking for, and from there, we will build you your safari.
A quick run down on who we are:
Wilderness Bookings is a Kenyan company and has partnered up with several top SAFARI DESTINATION websites in Kenya.
We have a small team of fun young individuals, we love the out doors and always looking at finding new places to add to our portfolio.
In Kenya we work with:
MaasaiMara.com (most probably Africa’s greatest wildlife reserve)
Amboseli.com (Kenya’s top elephant national park with stunning views of Mt. Kilimanjaro)
TsavoPark.com (Kenya’s largest national park)
NairobiCity.com (Kenya’s capital city)
Nanyuki.com (Kenya’s northern wilderness area)
and a very important regional website for East Africa EastAfrica.com
We handle most of the enquiries from these websites, making Wilderness Bookings one of the most powerful online safari and accommodation booking websites in Eastern Africa.
Wilderness Bookings is a small safari company based in Kenya.
We handle online enquiries from most of the top safari destination websites in Kenya.
Wilderness Bookings Terms and Conditions
TERMS & CONDITIONS
MAKING A BOOKING
Provisional bookings will be held for a maximum of 10 days, unless an extension has been requested for in writing and has been approved. Last minute bookings will only be subject to availability).
Bookings will be considered confirmed upon receipt of a 20% non-refundable deposit of the total reservation amount has been received. Please note that until the 20% deposit has been received Wilderness Bookings has the right to release the booking.
Last minute bookings are considered as travel in two weeks before you are set to travel we will need 100% of the value of the safari.
Once we receive the deposit for the full amount, a CONFIRMATION VOUCHER will be sent to you. This means you are entering into a contract with Wilderness Bookings and therefore bound by the following Terms & Conditions.
PAYMENT
Confirmation of a booking requires 20% deposit, without this Wilderness Bookings will not be able to hold rooms.
Full and final payment must be received by Wilderness Bookings no later than 60 days before travel.
If final payment is not received by this point, then Wilderness Bookings is entitled to release these rooms for this safari and you may lose your accommodation at the property you requested.
AMENDMENT FEE
An amendment fee may sometimes be asked for. Wilderness Bookings will pass this on to you on a case by case basis.
CANCELLATIONS
All cancellations must be received in writing and will take effect from the date received by Wilderness Bookings.
The following cancellation charges will apply to the total safari costs:
1. 25% Non-refundable deposit
2. Cancellation within 8 – 4 weeks prior to date of travel will incur a 50% fee of total cost of safari
3. Cancellation within 4 – 2 weeks prior to date of travel will incur a 75% fee of total cost of safari
4. Cancellation within 2 weeks prior to date of travel or less, as well as no shows will incur a 100% cancellation fee of the safari / program will be forfeited to include handling fees and liquidated damages.
We regret we can make no exception to the charges and strongly recommend that insurance be taken out to cover cancellation fees. These cancellation charges can vary subject to the trading terms of our suppliers.
GAME DRIVES
Most safari camps and lodges include two game activities a day in their tariff which usually take place in the morning and afternoon. If guests want more game drives included, we suggest they book a private vehicle and guide for part of or their entire safari. The service does cost extra.
CHILDREN
For the purpose of all of our rates:
Infants are 0 – 2 years.
Children are 3 -15 years.
Adults are 16+ years.
Proof of identity may be asked for by some properties.
AMREF – FLYING DOCTORS
We include Flying Doctors cover to ALL of our guests on ALL safaris.
WILDLIFE
African safaris always entail a degree of risk. We advise you to always consult your guide or the properties management before undertaking any activity that may bring you into an area populated by wildlife.
Most safaris will take guests into close contact with wildlife, however attacks are very rare, but safari can guarantee that this will not occur.
Neither Wilderness Bookings, nor its employees, nor its agents can be held responsible for an injury or incident on your safari.
PASSPORTS & VISAS
These are YOUR responsibility
Passports must have a validity of at least SIX MONTHS longer than your stay. Visas are required for Foreign Passport holders for Kenya, Tanzania or Uganda. They can be purchased on arrival into each country, but please note entry into Rwanda must be pre-registered online prior to arrival.
Visa fees are payable in US DOLLARS cash only.
ROAD TRAVEL
Roads in the bush are rough and bumpy, we occasionally travel “off road” and injuries can occur. Wilderness Bookings, their staff members, associates or agents cannot be held liable for any accidents or any damages! Most places booked for travel are in wild and remote parts of Africa with dangerous wildlife and often harsh terrain; hence you will be exposed to potentially hazardous activities. Wilderness Bookings, its associates, partners and staff will not be held liable for any injury, loss of life or damage whatsoever during and after the travel arrangements.
AIR TRAVEL
Baggage on air transfers is restricted to a maximum of 15kg per person in a soft bag (including camera equipment and carry on baggage) unless special arrangements can be made, at an extra cost. Excess luggage not pre-booked can result in additional extra costs to the guests and delays in getting the bags on site.
PARK FEES
National Parks and Conservation Fees may be subject to change and Wilderness Bookings cannot be held liable for unexpected changes to Park Fees, and Government Tariffs.
HEALTH
Vaccinations against YELLOW FEVER are compulsory in some countries in East Africa, specifically Tanzania & Uganda.
It is also highly recommended that you take anti-malaria medication.
Please consult your GP or Travel Doctor for up-to-date medical information on the countries you are visiting.
INSURANCE
Wilderness Bookings will not accept responsibility for loss of deposit/full payment, loss or damage to baggage, personal illness or injury, medical expenses, cancellation or curtailment of your trip etc. It is therefore strongly recommended that a comprehensive policy be taken out by the time of the safari.
NOTE: WE HIGHLY RECOMMENDED YOU GET YOUR OWN TRAVEL AND MEDICAL INSURANCE BEFORECOMING ON SAFARI (Some properties will not accept guests unless they have travel and medical insurance).
Whilst we are committed in ensuring that your travel arrangements remain according to plan, Wilderness Bookings and its partners and associates may alter, cancel or change travel arrangements at anytime without your approval or notice should they feel it justified in the interest of safety, enjoyment and practical purposes for any of its guests or clients.
It is assumed that the deposit payment and your final amount paid is because you have agreed to the terms and conditions set out by Wilderness Bookings, its associates and related companies and partners and thereby will not hold liable any claim against any person or organization as a result of any changes, cancellations, damage to one’s property, injury, death and any other unforeseen occurrences whether it is due to negligence by one or more of our staff or any company. Therefore, you have indemnified the various organizations and individuals aforementioned in any such events.
DEPARTURE TAX
Departure taxes are NOT included in package costs.
SPECIAL NOTE REGARDING PRICES
Much care has gone into the composition of itineraries and costing for this brochure, however circumstances such as devaluation or fuel surcharges may necessitate change in cost and itineraries. Should this occur you will be notified as soon as possible. Not withstanding that deposits or complete payments may have been made, any increases up until the date of departure of arrangements resulting from the above are to be paid by the purchaser/passenger. If such increases are unacceptable, the passenger may cancel his/her booking, though, in so doing, he/she is still liable to pay any cancellation charges imposed in the way of cancellation, administration, communication charges, etc. While every effort has been made to ensure prices are accurate, Wilderness Bookings cannot be held responsible for any changes. Rates are subject to change.
OUR RESPONSIBILITY
We always do our best to make sure your arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence, or that of our employees or agents.
The standards of accommodation and other services contained in this brochure are based on various factors, which are generally accepted as indicated as a certain class, however we do not represent or guarantee that standard, class or fitness for purpose of the accommodation or service.
Wilderness Bookings Limited does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those airlines, coach operators, shipping companies, hoteliers or other persons providing services in connection with your tour pursuant to a contact between them and yourselves and over whom we have no direct and exclusive control.
We do not accept liability in contact or in tort (actionable wrong) for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to demands of a labour group).
CONTACTS
Bella Erskine - Online Safari Planner
Wilderness Bookings Limited
P.O. Box 1717 – 00502
Nairobi
Kenya
Langata South Road
Langata Link Office No. 18
Tel: +254 (0)705 802774 (Kenya)
Email: Safaris@WildernessBookings.com
Website: www.WildernessBookings.com
