TERMS AND CONDITIONS

Reservations & Cancellations

All reservations should be confirmed in writing. 

Provisional reservations will be held for a maximum period of 14 days from the date of requesting the reservation, after which the reservation will automatically be released.

A 10% non-refundable prepayment is required to confirm any online bookings. The remaining balance is then to be settled 31 days prior arrival. 

The cancellation policy to the remaining balance for rooms cancelled within 31 days of the date of the reservation is as follows:

Within 31 days - 25%

Within 21 days - 50%

Within 14 days - 75%

Within 7 days - 100%

NO SHOW      - 100%

Please Note: We can unfortunately not accept American Express cards!

Children’s policy:

Much of the charm of Erongo lies in its tranquil wilderness setting and may therefore not always be appreciated by all children. It is a condition therefore that adults accompanying children take full responsibility for the conduct and safety of their children.

• Children 12 years and under, sharing with 2 full paying adults, pay 50% of the quoted adult tariff.
• Children 6 years and under, sharing with 2 full paying adults, stay free.

Check In / Out Times:
Check-in at 14h00 and check-out at 11h00.

These times can be flexible with prior arrangements.

TERMS AND CONDITIONS

Reservations & Cancellations

All reservations should be confirmed in writing. 

Provisional reservations will be held for a maximum period of 14 days from the date of requesting the reservation, after which the reservation will automatically be released.

A 10% non-refundable prepayment is required to confirm any online bookings. The remaining balance is then to be settled 31 days prior arrival. 

The cancellation policy to the remaining balance for rooms cancelled within 31 days of the date of the reservation is as follows:

Within 31 days - 25%

Within 21 days - 50%

Within 14 days - 75%

Within 7 days - 100%

NO SHOW      - 100%

Please Note: We can unfortunately not accept American Express cards!

Children’s policy:

Much of the charm of Erongo lies in its tranquil wilderness setting and may therefore not always be appreciated by all children. It is a condition therefore that adults accompanying children take full responsibility for the conduct and safety of their children.

• Children 12 years and under, sharing with 2 full paying adults, pay 50% of the quoted adult tariff.
• Children 6 years and under, sharing with 2 full paying adults, stay free.

Check In / Out Times:
Check-in at 14h00 and check-out at 11h00.

These times can be flexible with prior arrangements.